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Michael Dell faces a long haul to restore the company to its heyday stature. Consumers can expect to see Dell focus on a number of areas to turn the company around, according to Enderle. Dell has already tried to correct its service and support issues by bringing its call centers back in-house as well as restaffing the organization and increasing the overall quality of the user experience when they call in with a support problem...
PSA Peugeot Citroen and open source software giant Novell have signed a multiyear contract that will deploy the Linux operating system on thousands of company computers that already run Windows ...
This tracking process proved to be error-prone as well as time-consuming, often resulting in discrepancies between actual product status and the status recorded in the ERP system. This, in turn, caused problems for both customers and customer service staff, who shared and acted upon erroneous information...
That places a strain on people throughout an organization from management to staff down on the manufacturing floor, in the field, customer service center, storefront and IT department BI Coming Up Fast...
What was to be Windows Vista bogged down. Promised features had to be dropped, and for much of 2006, it didn't look near ready. However, after some management changes and a massive effort by the Microsoft software engineering staff, it was deemed close enough -- and most will probably like the result, eventually...
The technology staff at the ICE has built and maintained a secure, reliable and high-performance global network and IT infrastructure, as well as a complementary set of real-time information, trading, clearance and settlement applications and systems This provides a rapidly in...
CRM Buyer: Related to the above, can you please focus in on the organizational changes to do with merging the two companies' respective management, technology sales and support staffs? Reed: ...
Late last year, OSDL eliminated a third of its staff and its CEO stepped down as part of a shift in resources, the Oregon-based organization said at the time Growing Use of the Technology...
Even if he doesn't leave to fight the SEC (Securities and Exchange Commission), the distraction the broadening investigation is going to have on the executive staff and board will be a huge problem. It won't be easy to keep critical people focused, or to keep the market's eyes on Apple's products rather than on its legal problems...
As demand accelerates and wireless networks expand to include thousands of nodes and users, greater support burdens will continue to bog down already overworked network staff. To avoid overburdening network operators, enterprises will look to management software that provides a single console from which to manage an entire network -- no matter how large it grows...
Sun Microsystems is gunning for Red Hat, with new support pricing in conjunction with an update of its Solaris 10 operating system, the company announced Tuesday ...
Adobe Systems on Wednesday released Flash Player 9 for Linux, the next-generation client runtime for engaging with Flash content and applications on Linux open source operating systems ...
Wrapping Up: Apple has made a gutsy move, and given the news surrounding Jobs of late, it needed one. Whether or not its products are successful, they are driving the CE market in many ways, and that should cause a number of CEOs to ask their staff why that is. These questions could help change an industry that is in desperate need of changing, and we should get better products more quickly, regardless...
Google's extensive work on recommendation algorithms makes it out of their labs and to the enterprise. It's interesting to check in and read what Google Labs is up to, specifically the papers that members of the staff are writing. In addition to natural language processing, which is the subject the majority of papers from Google Labs staff members published in 2006, the emergence of recommendation algorithms and systems became a popular topic. The implications for e-commerce vendors to validate, classify, analyze and act on recommendations has much potential, and it would be reasonable to expect Google to eventually turn their work in this area into a service.
Individual facilities differentiate themselves with the machines and medical innovations they adopt as much as by the staff competencies they nurture So, hospitals may mine CRM or health information management databases to determine the prevalence or ubiquity of diabetes or he...
As the compliance tail continues to wag the security dog, the new database gateway and database firewall products will have a transformative impact on IT infrastructure, IT staff, business processes, and ultimately the bottom line ...
Some 800,000 people associated with UCLA have been notified that their names and certain personal information were in a database that was compromised by a hacker. The database contained personal information about current and former students, faculty and staff, and some applicants...
Opportunities for using new media for the public good have been overlooked in the excitement surrounding the rise of new media itself. Traditional public service ad campaigns are designed for television, a media form that is quickly waning ...
Arch Rock recently introduced the Arch Rock Primer Pack, a complete wireless sensor network (WSN). The company claims it is the first of its kind that can be fully integrated within current state-of-the-art enterprise systems architectures, enabling staff to use standard Internet systems management tools to monitor, control and maintain them down to the level of individual sensor nodes...
MySpace will employ a 24-hour-a-day dedicated staff to actively monitor the site for convicted sex offenders and remove any matching profiles from the community. MySpace said it would also continue its work with the National Center for Missing and Exploited Children and law enforcement agencies to identify any suspect individuals and assist in investigations...
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