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Although some people are still trying to enjoy the last of the summer weather, the retail holiday shopping season has begun. With that, inevitably, comes the peak e-mail marketing season ...

Aspect Software has introduced a series of software modules under one suite aimed at optimization performance in the contact center. The modules are for workforce management, recording and quality management, performance management, campaign management and coaching and e-learning ...

When Apple CEO Steve Jobs abruptly announced that the company was cutting the price for the 8GB iPhone from US$599 to $399, he appeared to be a bit dismissive of the product's early adopters -- many of whom stood in line for hours to acquire the coveted gadget. Some 24 hours later, though, he was trying to make amends ...

Salesforce.com has signed a contract to supply 40,000 Web-delivered software subscriptions to Japan Post, bringing the total number of deployments to the company to 45,000. The contract is now the largest seat deployment for the iconic on-demand vendor to date ...

Just in time for the start of the holiday shopping season, HP has introduced a slew of new products, including a PC specially designed for gaming ...

Palm has decided to cancel the current iteration of its Foleo product, an ultralight, Linux-based "mobile companion" device that had analysts scratching their heads when it was first announced ...

Oracle plans to acquire Netsure Telecom, a Dublin, Ireland-based company that provides networking intelligence, analytics and network data integrity software ...

Hackers associated with the Chinese government broke into the Pentagon's computer systems earlier this summer, according to a report in the Financial Times ...

Three months after it released version 8.0 of its GoldMine Premium Edition, FrontRange Solutions has put out a point version that continues to develop much of the new functionality it introduced in May ...

EarthLink has bowed out of its agreement to build a network that would provide free WiFi in San Francisco. The news follows the company's announcement this week that it is eliminating 900 jobs -- half its workforce -- and closing offices in four cities, including San Francisco. The beleaguered WiFi project in San Francisco is apparently one of the casualties...

As people head off to enjoy the last holiday weekend of the summer, few are thinking about the next stretch of holidays ahead: Thanksgiving, Christmas, Hanukah and New Year's. Rest assured, though -- retailers are giving the matter plenty of consideration ...

Microsoft has acquired one of the few providers of persistent, or group, chat functionality, a niche enterprise tool that is gaining rapid adoption, especially in the financial services areas ...

Aruba and Motorola have joined the now legion number of tech companies engaged in legal patent disputes. Motorola's subsidiary companies Symbol Technologies and Wireless Valley Communications filed a patent infringement lawsuit against Aruba Networks in the United States District Court for the District of Delaware ...

SAP clearly wants an out-of-court settlement of Oracle's suit against it for intellectual property infringement, based on a joint SAP-Oracle case management conference statement filed in the U.S. District Court in the Northern District of California ...

RightNow continues to build out its multi-channel capabilities with its latest quarterly upgrade, version 8.2. New features in this release include emotion detection and other customer feedback capabilities as well as the ability to turn on certain parts of a knowledge base to the public ...

When hosted applications first burst onto the scene -- many people tend to forget that Software as a Service (SaaS) was spawned by application service providers, or ASPs, which were common in the mid to late 1990s -- they were viewed primarily as one-off applications that were not necessarily mission-critical. Customer relationship management (CRM) -- which many firms considered important, but not necessarily core to their operations -- was the perfect place to start. Fast forward five years...

Yahoo is asking a federal court to dismiss a lawsuit filed by a human rights organization that claims the Internet portal's cooperation with the Chinese government resulted in the torture and 10-year jail term of Wang Xiaoning ...

SugarCRM has released a beta version of Sugar 5.0, a platform upgrade that provides new development tools and a new Ajax e-mail client, and is based on a new so-called multi-instance on-demand architecture ...

Qualcomm has repurchased and retired approximately 29 million shares of its stock during the last two months for approximately US$1.1 billion under its $3 billion stock repurchase program. Some $1.5 billion worth of shares remain authorized for repurchase in future periods, net of put options outstanding, under the stock repurchase program announced on May 22, 2007...

Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure ...