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Lower cost of ownership. Instead of investing in capital equipment, bandwidth, staffing and in-house operations, enterprises can take advantage of advanced IVR and Web-based applications through managed services and continue to focus on core activities. The technology is owned and managed by the service provider, and is therefore constantly updated and maintained at the network level, saving enterprises many of the costs and risks associated with upgrades, patches and maintaining the technical staff to run the software. When compared to premise-based solutions, managed services can lower total cost of ownership by reducing hardware and software costs, saving floor space, and leveraging the cost-efficiencies and economies of scale associated with setup, training, maintenance and upgrades.

The lawsuit relies on archived instant messaging conversations in which the former Yahoo employees, mostly engineers and business development staff members, discuss their plans. The suit claims the defendants switched from Yahoo Messenger on company computers to AOL chat software in an attempt to cloak their activities...

What is also interesting in this controversy is the involvement of the government. Since many in Congress and their staff rely on BlackBerries, they have been particularly vocal about the loss of this technology Even the U.S. Attorney intervened in the recent injunction hearin...

On the eve of President Bush's first visit to India, people in both countries are re-examining U.S.-India relations, with special attention being paid to economic relations. An account of outstanding issues in U.S.-India economic relations and India's moves to institute economic reforms can be provided through the record of one man. In this context, we can identify opportunities for improving U.S. ties with the world's largest democracy...

"Razorback2 uses the old eDonkey protocol, which is in some ways similar to the old Napster protocol in that it relies on central servers," Fred von Lohmann, a staff attorney with the Electronic Frontier Foundation in San Francisco told the E-Commerce Times "For the last four ...

In many cases, pressure on IT departments to reduce operation costs leads them to deploy VoIP systems quickly and often without sufficient monitoring functions. In other cases, the IT staff has a data background, does not realize how sensitive VoIP applications are and therefore does not understand the need for additional monitoring tools...

Oracle's trimming is expected to coincide with the Fusion roadmap, although customers and competitors eager for a glimpse of what the integrated company will look like might have difficulty ascertaining any meaningful information from the staff reduction alone That is because ...

There may be some insurmountable security issues inherent to any scheme for controlling the copying of digital media, according to EFF Staff Attorney Kurt Opsahl, but he applauded SunnComm's efforts "By its very nature, DRM software has to have more rights over a computer than...

"While VISAR is fairly simple, what was novel was the way that the NASA scientists applied existing technologies to solve problems associated with video quality," said Gene Grindstaff, a chief scientist at Intergraph, which focuses on complex computing applications Since the i...

Many IT departments are rethinking their staffing strategies. "Managers are accelerating the hiring process because the most skilled individuals receive multiple offers. Those that delay the process too long, risk losing top candidates," she said Specialized Skills...

"This decision strikes the appropriate balance between the needs of consumers and supporting a competitive marketplace," she announced on January 25. Though everyone wants to protect consumers and ensure a vibrant marketplace, it is folly to think that a bureaucrat and her staff have the knowledge and power to magically strike the right balance...

Following last month's lawsuit against the White House administration and federal government filed by the American Civil Liberties Union (ACLU) and other groups, the EFF is now suing AT&T, claiming the company made possible "the biggest fishing expedition ever devised," according to EFF staff attorney Kevin Bankston...

Companies worry a lot about cost. Today, the predominant method for solving all these problems is "do it yourself." For the long-vested issues or challenges you are facing, you might buy a box or two for each one, and then you buy some boxes to manage those boxes, and a staff to manage that. That gets very expensive very quickly. Akamai handles all that for our customers so you are not buying more infrastructure...

The change in attitude toward SOX compliance comes as evidence of several benefits have surfaced. The typical IT department, in particular, has been greatly affected by the new regulations. Specifically, Section 404 mandates that the affected companies establish and maintain adequate controls over financial information. The goal is to improve data integrity and mitigate the chance of issuing incorrect or fraudulent financial reports. As a result, protection of the financial data has fallen primarily into the hands of IT staff...

Populate roadmaps with products you can WebEx today showing integration. A sure sign a company is solution selling with integrity is that they have reality-based roadmaps. Every application, whether licensed or hosted, can be demonstrated on WebEx, and the systems integrated with it can also be seen anywhere on the planet, anytime, through a simple WebEx window. That's impressive. It's solution selling and it's making many companies practicing this worthy of trust. Finally, prospects say to themselves, this is a vendor who "gets it" and shows me what is shipping. Not to belabor the point, but you have to respect Steve Jobs' quote "Real artists ship," reminding his staff that delivering working products on time is as important as innovation and killer designs...

The EC extended the date for a US$2.4-million-per-day fine to kick in to Feb. 15, in order to give staffers time to review information submitted by Microsoft, which has claimed that it is complying with the code-sharing requirement. Previously, an independent monitor that was assigned to review the case said Microsoft's licensing program for the code was unwieldy and was discouraging competitors from taking part...

In the United States, the Big Four music labels now routinelyblackmail colleges and universities into peddling product via the likes of Napster and iTunes, with school staff working as unpaid public relations and marketing teams EMI, Vivendi Universal, Warner Music and Sony BM...

The Free Standards Group, a nonprofit organization dedicated to developing and promoting open-source software standards, announced this week the opening of a Linux certification lab in China ...

One heavy-equipment manufacturer did an ROI analysis for NetWeaver integration and built in assumptions of cost savings based on headcount reductions. As the NetWeaver integration project came online, it was apparent that more integration engineers were needed than were budgeted for, and two ended up being reassigned to that work. This is a familiar situation for companies that did ROI analyses of NetWeaver projects; they focused on headcount reductions and ended up reassigning engineers and staff they thought they would not need anymore.

Publication and sales of consumer and corporate customer cell phone records poses a significant risk not only to privacy, but to personal safety, Electronic Privacy Information Center (EPIC) staff attorney Sherwin Siy stated, noting that the availability of such information can aid perpetrators in stalking and other abusive relationships, for example...