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"The problems that we had, we believe, were primarily due to Vonage's staffing levels not keeping up to their growth levels," Rothberg said. "The people that we dealt with seemed competent and caring, but there wasn't the follow through that I expect from leading companies." ...

Where she was strong with marketing skills and personal charisma and weak in operations, Hurd is an expert in operations but seems weak in marketing -- and he is not known to be charismatic. Where she was strong on vision but weak on basic people management skills, Hurd is not seen as a "vision guy" but is lauded on his ability to gain and maintain the loyalty of his staff...

Odysseas Tsatalos, CTO of oDesk Corp., a global technology staffing firm, told LinuxInsider that the open-source database market is in flux "My view is that MySQL is losing its lead," he said. "I do believe that the gap between Oracle and any other open-source DB is still sign...

The individual companies are able to offer their own experts in live seminars. Then their training staff can digitally capture the session and instantly make it available to employees "In designing the recording appliance and the production software, we were very determined to...

Dan Cobb, vice president of national sales with Kforce Technology Staffing, told LinuxInsider that the best way to integrate open-source is component by component "Instead of taking your entire infrastructure, choose one component, such as an application server, and migrate fr...

Although Kelley dismisses Monster's latest moves as a response to competitive pressures, Scott A. Scanlon, CEO and chairman of Hunt-Scanlon Advisors, a human capital marketing research and staffing firm in Stamford, Conn., points out that Monster-type job boards are finding their business chipped away in many ways...

What is even more amazing is the effort was so powerful it may have eliminated a sister publication as collateral damage. LinuxWorld may no longer be a viable publication after the voluntary departure of its entire editorial staff This is power that Microsoft, Oracle, IBM and...

Ericsson, a Swedish company, is making heavy investments in Asia. Late last week, Ericsson announced it would establish a new R&D center in Nanjing, China, to focus on the development of TD-SCDMA product offerings. The center is expected to have 50 research staff Ericsson has ...

Kassie, Genuity's CEO, founding partner and its largest shareholder, denies that Genuity improperly recruited staff from CIBC or took confidential information. CIBC argues that the former employees named in the suit, who all went to Genuity after leaving the bank in early 2004, had agreed not to "directly or indirectly solicit" their former colleagues for 21 months; however, their e-mail records indicated that they were recruiting for Genuity during the summer of 2004. These records were culled from the supposedly secure BlackBerry PIN messages...

Pennardt's story of how this came about is truly inspiring. Two years ago Pennardt was not a "call center person." Sometimes, not knowing what can't be done frees you up to take a fresh look at a problem. When she was given the assignment to initiate the call center, Pennardt had little understanding of how call centers operated but she and her team turned that into their greatest asset. Having nothing to copy and a clear mandate, she and her team began to improvise by developing goals and the necessary infrastructure to achieve them. In less than two years the call center grew from an initial staff of 50 to a staff of 450 with revenues and service levels climbing in concert...

There's been a lot of coming and going at the Open Source Development Labs lately. In the past month two new companies have joined the organization and, more recently, nine staff members have departed. OSDL has cut nearly a sixth of its 57-person staff and contractor positions, the group revealed...

"The ISPs shouldn't be turned into cops," Wendy Seltzer, a staff attorney with the Electronic Frontier Foundation in San Francisco, told TechNewsWorld. "The government encouraging ISPs to spy on their customers or even gently nudging them in that direction is really not a good idea."

European Competition Commission member Neelie Kroes told reporters in Brussels that Microsoft and the Commission's staff attorneys agreed to have at least the framework for a final compliance deal in place by the end of the month. Kroes said the agency is waiting for Microsoft to submit its latest proposal...

Examples included staff for some applications that require special skills or training, or to support a "side technology" that is a small percentage of an organization's IT but nevertheless needs sufficient support, Efstathiou said The analyst said another big reason, and a goo...

Americans who make it to Pakistan find an altogether different world than the one they had expected, as Anthony Mitchell of InternationalStaff.net, a regular columnist for the E-Commerce Times, found out this February When it comes to Pakistan, the image belies the reality, an...

For his 14-person staff in Lahore, Thurlow imported Western ideas of flextime, personal empowerment, and open discussion. First he taught his staff to challenge him, to ask questions, and to criticize -- all concepts that might be considered disrespectful or inappropriate outside of the West...

When going offshore, recognize that your offshore facility and its staff might not have much subject matter expertise or familiarity with how your individual business works. Ayub Khan, COO of business automation and e-commerce infrastructure firm InfiniLogic in Karachi, Pakistan, said that clients need to establish a mentoring relationship with the contractor. Don't let this relationship become acrimonious, Khan advises, since it is to be expected that offshore staff will need time to become proficient in their client's operations...

IBM's excessive bureaucracy goes back to the 80s, yet that is what is seen as the reason for this layoff. People are actually a small part of the problem created by errant practices that the spun-off units immediately know to get rid of. This is something the IBM executive staff simply doesn't seem to see or understand...

"Users need to exercise caution to ensure their Web activities are truly anonymous," Electronic Frontier Foundation staff attorney Kurt Opsahl told the E-Commerce Times. At the very least, he added, consumers need to make informed decisions on whether the value of the software in saving time is worth any privacy or security risks...

The declining value of the U.S. dollar has been a concern at offshore facilities in South Asia. Kurian James, who directs an InternationalStaff.net contract facility in South India, jokingly remarked that if the U.S. dollar loses any more of its value, then he will be able to afford an American chef. However, the U.S. dollar has not lost significant value against the Indian Rupee, particularly when compared to other currencies such as the Euro...