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MySpace has launched a pilot project that will help the popular social networking site identify uploaded content that may infringe on someone's copyright ...

About 51 percent of organizations contacted for a recent study by Nucleus Research and KnowledgeStorm are using at least one on-demand application ...

Music company EMI Group is reportedly in talks with online retailers about providing its digital music catalog in an unprotected MP3 format, allowing downloaded songs to be played on multiple devices ...

Details about the forthcoming Windows Mobile 6, a platform that has been code-named "Crossbow," have been leaked days before Microsoft's planned formal release at the 3GSM World Congress in Barcelona, Spain. The operating system will begin shipping on mobile devices worldwide by the second quarter ...

Hackers on Tuesday launched a denial-of-service (DoS) attack against at least three of the 13 root servers that maintain the Internet's domain name system (DNS) ...

Wal-Mart Stores has launched a new service providing movies and television episodes for sale online ...

RightNow Technologies has added new capabilities to its voice application, which it first introduced in June 2005 when it acquired Convergent Voice, a voice automation vendor. In this major upgrade, the firm has enhanced the application's inbound functions and has begun developing outbound features, as well ...

The government of India has asked Google to blur sensitive images of its military bases and buildings that can be seen with its mapping application, Google Earth -- a source of concern to top Indian officials since at least 2005 ...

Sage Software has introduced SageCRM Version 6, with upgrades that enhance the usability andproductivity of the application, as well as new administrative capabilities ...

On the same day that founder Michael Dell returned as CEO of his namesake firm, a class-action lawsuit was filed claiming Dell had used rebates from its main business supplier Intel of about US$1 billion to inflate its profits ...

SugarCRM, a provider of open source CRM, has added multichannel marketing and business analytics functionality to its Sugar Open Source, Sugar Professional and Sugar Enterprise product lines ...

Adobe Systems is moving to have its Portable Document Format (PDF) Version 1.7 specification certified by the International Organization for Standardization (ISO) global standards-setting body ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support ...

IBM has donated code to Eclipse's Higgins Trust Framework Project that it could potentially develop into a tool that allow users to hide or make anonymous their personal information as they conduct business on the Web ...

In almost every industry, new entrants are constantly facing an uphill climb to take market share away from established players. Companies entering the Software-as-a-Service (SaaS) space can count on having additional challenges, according to a new report by Tier1 Research ...

20th Century Fox has served YouTube and another video-sharing site, LiveDigital, with subpoenas to hand over information about the user who uploaded episodes of the hit TV series "24" before they aired this month. The user also uploaded recent episodes of "The Simpsons." ...

Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday ...

2006 was a quiet year for buyers and sellers of enterprise applications as Part 1 of this series explains. There were no startling leaps of new functionality; no dramatic bids for competing vendors; and no large plunge in revenues thus prompting vendors to give way at the negotiating table ...

During the last quarter of 2006, Cingular Wireless' profits jumped fourfold and Sun Microsystems registered a profit for the first time in more than a year; however, Seagate Technology's (NYSE: STX) earnings dropped by about 50 percent ...

A year and a half after its first foray into the on-demand space, Kana has introduced the third leg of its Software-as-a-Service (SaaS) CRM suite -- a self-service application. This release is available as a stand-alone product or as part of an integrated suite of previously released SaaS applications that have been based on Kana's on-premise product portfolio, including Kana Response and Kana Response Live in 2005...