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While the various marketing ploys grab much of the headlines, consumers are just as interested in nuts and bolts service items. "When consumers walk into a cellular store, they expect the staff to be able to answer basic questions about how the service works, but that isn't always the case," Yankee Group's Hughes told TechNewsWorld...

Business communication skills are the most important skills that any manager or staff person can have. You might have the best product or service in the world. You might have great technical skills and domain knowledge. However, if you cannot communicate effectively, then you are lost. All other advantages depend on effective communication skills...

According to Winferno's Lol, PC vendors choose all of the software that is pre-installed, including the icons on the desktop. Some manufacturers do pre-install Netscape instead of IE. However, a call to the PC's tech support staff will uncover how to activate the also installed Microsoft browser...

Listed below are prices offered by merchant call centers in South Asia and Dubai for voice programs from U.S. clients. Price data comes from competitive bids received by InternationalStaff.net rather than from market surveys. Facilities submitting prices were prescreened. Unscreened, lower-quality facilities will generally be 10 percent to 15 percent cheaper than the prices listed below. Since most bids were made on the basis of aggregated contract opportunities, individual programs offered by firms going offshore alone might be more expensive, particularly in India...

Binding nature: In InternationalStaff.net's experience with entry-level Indian call center outsourcing contracts, roughly one-quarter of the Indian IT executives who sign those contracts have not read or fully understood what they are signing. They view contracts as starting points for negotiation rather than definitive commitments. For this reason, it is recommended that unproved facilities be tested with low-risk IT outsourcing programs before giving them mission-critical work.

"Many consumers are shopping online and many businesses are short-staffed, making these threats more worrisome," Huger said. "Two out of these three vulnerabilities could potentially be used to install malicious code, such as spyware, on an unsuspecting victim's computer, and take complete control of their computer."

A spokeswoman for Gartner declined to comment on details of the merger, including whether there would be any layoffs of analysts or back-office staff as a result Consolidation Likely...

At work these people go out of their way to spread false rumors about coworkers, take credit for others' work, and turn what should be a cooperative effort into a cesspool of animosity. When these people reach executive ranks, they place their own needs before the company's and sacrifice their staff for pointless battles focused on improving their own stature. They are often remembered for unnecessary cutting remarks and sarcasm intended to belittle and torture others simply because they have the power and authority to do so...

Companies spend up to $15,000 to add a new call center agent to their staff, with an average retention of six months and a 40 percent annual churn. In comparison, a virtual-contact center using telecommuting customer service agents can provide high quality personnel with an annual turnover rate at or below 10 percent, Elio Evangelista, senior analyst for research and consulting firm Cutting Edge Information, told CRM Buyer...

This type of budget is really quite easy to put together. The first thing to do is examine your past year's weekly cash-flow. Figure out how much an average payroll is and how much your other weekly cash expenditures amount to. Be sure to take into account holidays that might substantially increase your weekly payroll expenditure, especially if you must have staff on during the holiday and pay time and a half for those workers...

3. Higher labor availability: Fewer holidays in Pakistan means less slippage in staff availability compared to India. IT firms in India are advised to hire a diverse workforce so that members of one community can enjoy important festivals while members of other communities cover the phones and keep production going...

I remember years ago, whenever someone asked me what I looked for in hiring someone for my company, I'd ramble this big, long list: They need this much experience, this type of education, and these degrees. Now I just say that I want people who are nice and who have desire. I've hired people with amazing resumes, amazing education, and amazing experience, but if they were a bit mean-spirited or bitter, I couldn't work with them. Not only did I not want to be around that type of person, I also wasn't willing to expose the rest of my staff to that mean, bitter person for eight hours a day...

JBoss' recent jBPM announcement, along with acquisitions like Tibco's purchase of Staffware and Oracle's purchase of Collaxa, point to a larger trend: more competition equals more innovation equals more adoption. Indeed, a growing cadre of companies that includes heavy hitters like Oracle, BEA Systems, IBM and Microsoft is competing for a BPM market that Gartner predicts will see moderate double-digit growth, to US$598 million, through 2007...

E-Business Suite 11i.10, available now, incorporates a wealth of technology-industry and cross-industry functionality but also has embedded background intelligence and knowledge management and a data warehouse that can be pulled up through individually tailored dashboards that show staff on different levels of an organization different levels of information, based on what they're entitled to see...

How can companies go about the business of closing the gap between an excess of data and a scarcity of information? There is an expertise required that is often missing -- that of an individual whom we will call a "data expert." Don't confuse data expertise with analyses that push industry-related data without taking a business' unique needs into account or that would disperse information without first translating it in terms your marketing department and IT staff can understand...

Without properly establishing requirements, how can anyone hope to write an IT development contract, workplan, scope of work, implementation schedule, monitoring program, quality control plan, budget, or service agreement that can be effectively implemented? IT contracts are often so vague that they could be used to perform any type of project. At InternationalStaff.net, vague contracts are called "moon shot contracts" because they could be used to go to the moon...

Published reports suggested that the staff working on the case at the SEC for nearly two years recommended a $1 million fine and charges against Winnick, only to have their recommendation set aside by the commission SEC spokesman John Heine declined to comment on whether any d...

Hobb said, however, that short staffing on individual retail accounts meant Gerber may not have probed CVS data on Extra Care customers (in aggregate) adequately. So, rather than scrap promotions through retail loyalty programs altogether, Gerber decided to give the channel another chance. Hobb expects to have a dedicated team in the near future to be able to analyze data and determine more precisely the effects of Gerber's participation in such programs...

Earthlink sent her to Hyderabad to help set up Earthlink's new support center in that South Indian city. These trips familiarized her with living conditions there. They also gave her the confidence to accept a job offer as the chief trainer and head of client relations from an InternationalStaff.net contract facility in Hyderabad after her position with Earthlink was eliminated in October 2003...

He says the project's producer apologized for the long hours in a meeting, promising it wouldn't happen again. Veteran staffers laughed at the remark After the "James Bond" game was finished, Kirschenbaum was assigned to work on another project that was in crunch mode for seve...