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AOL's privacy policy and how it is interpreted by the courts and federal government will be in the spotlight as two separate actions against the company move forward ...

SAP has upgraded its Software as a Service CRM application to include service capabilities, rounding out its earlier sales and marketing offerings ...

Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology ...

The Internet, a ubiquitous and essential fixturein just about every developed nation, is slowly butsurely reaching into some of the world's most remoteoutposts -- courtesy of such companies as Intel, CiscoandEmbratel ...

ATG has announced that it will acquiree-commerce best-of-breed vendor eStara in a US$48.3 million cash-and-stock transaction that will increase ATG's market share and bring new niche functionality under its umbrella ...

Both large and small companies plan to expand their average budgets for enterprise portal initiatives by 35 percent to 40 percent in the coming year, according to a new report from the Aberdeen Group ...

For the second time in three years, Segway has issued a recall of its popular personal transporters, prompted by a series of injuries, some requiring hospitalization, that some riders have suffered when performing certain maneuvers ...

Unica has introduced the latest version of its enterprise marketing management suite, Affinium 7. Over the past few months, the company has been rolling out modules of version 7, including applications for marketing resource management, campaign management, optimization, predictive analytics and Web analytics ...

A new product fromeTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and enterprise search technology to identify the information the agent needs in order to answer a client's question. It then automatically routes that information to the agent's desktop during the call...

AT&T and MobiTV are now offering a mobile television service to broadband users. Called AT&T Broadband TV, it is available to subscribers of any broadband service -- not just AT&T's high speed Internet services. AT&T and MobiTV have already partnered to offer MobiTV's content to users of AT&T's WiFi hot spots; this new offering is an expansion of that agreement, the companies said...

CosmoCom has introduced Version 4.6 of its Universe contact center software platform. New enhancements include improved reporting functionality, IP Centrex integration, and new networking functionality -- namely, the introduction of a new, proprietary NAT (network address translation) Traversal capability ...

Surprised by a rapidly building revolt brewing among its normally loyal customers, social networking siteFacebook has agreed to offer users privacy options with its news feed tool ...

Sage Software introduced the latest version of ACT, ACT by Sage 2007, last week. It includes ACT 9.0, ACT by Sage Premium for Workgroups 2007 9.0, ACT by Sage Premium for Web 2007 9.0 and ACT for Palm OS 2.0. Sage has also introduced more than 40 new add-on modules for the ACT by Sage 2007 9.0 contact and customer management product family ...

CTI Group, a provider ofonline billing, self-care and communication management applications, has released a hosted call recording product. In general,on-demand contact center applications have been proliferating over the last year. CTI Group's new product, called "SmartRecord IP," differentiates itself by targeting the specific needs of a distributed contact center operation, CTI Group Chief Technologist Sid Rao told CRM Buyer...

AOL is embracing third-party developers who would like to extend its AIM Phoneline service or build new products on the platform ...

It is difficult to imagine the users of social networking site Facebook becoming protective about content they post on the Internet. After all, its user base is mostly Gen Y consumers who have grown up surfing the Web and think little of posting pictures of themselves or keeping readers -- both friends and strangers -- up-to-date with just about every aspect of their lives...

Salesforce.com has unveiled its Winter 07 upgrade, which features first-time support for softphone -- that is, computer telephony integration, or CTI -- connectivity. It also includes new interactive calendar design and task management capabilities, as well as additional integration tools. Winter 07 will become available in Q4, the company said ...

RightNow Technologies will be introducingversion 8 of its CRM suite next Monday in conjunction with thecompany's eighth annual user conference and the 2006Gartner Customer Relationship Management Summit.RightNow 8 will be available in December 2006 ...

Continuing its quest to index all of the world'sinformation online, Google has released Google NewsArchive Search, a service that offers a wide selection of previously published material, some of it dating back centuries ...

Next week at its CRM Summit, Gartner will releasestatistics suggesting that in certain implementations, the Software as a Service model is not as cost-effective -- or even effective -- as earlier projections and experiences have led some companies to believe ...