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COVID-19 and Computer Security, Part 1: Telecommuting Risks

One of the great dangers is that the focus is so heavily on the coronavirus that computer viruses and other malware are being overlooked by employers, IT staff, and remote workers. However, one group that surely isn't forgetting about computer viruses is comprised of the bad actors who are taking advantage of this time of chaos...

Twitter Tiptoes Into Battle to Curb Social Media Misinformation

Twitter on Sunday applied its "manipulative media" label to a deceptively edited video showing presidential hopeful Joe Biden saying, "re-elect Donald Trump." ...

OPINION

COVID-19 and the End of Daily Life as We Know It

I expect online shopping and concepts like Amazon Go will accelerate so that people don't have to go to large stores to shop. Restaurants likely will have to change as well, and there should be a huge push for robotic food preparation. People are going to get nervous about the thought of someone who might be sick preparing their food. (Granted, this hasn't seemed to faze people who mistreat wait staff, despite the common belief that mistreated wait staff spit in food, which I knew to happen when I was in food). As a side note, if you do go out to eat, you might want to be extra nice to the wait staff. Just saying...

COVID-19 and the Bleak Outlook for the Tech Supply Chain

This approach works as long as factories remain staffed and products flow from one facility to another, but even a small disruption in the supply chain can impact a company and, with it, the whole sector. This was seen in Japan after the 2011 earthquake, and it took years for some firms to recover fully. Some businesses were shuttered for good...

INSIGHTS

Building the Salesforce Franchise

What's most intriguing to me is that the revised program mimics the best programs you might see in fast food, where a franchisee might be evaluated on raw income and profitability, but also on things like staff knowledge and friendliness, cleanliness of the establishment, and more...

EXPERT ADVICE

3 Important Factors for Long-Term E-Commerce Success

Compare that to opening a retail store: a lot of time and energy is spent finding and leasing an appropriate space, remodeling it to meet specific needs, hiring staff to be present to satisfy customer demand (no matter how small), then advertising its existence. These differences may seem obvious and make you wonder: Who would go through the hassle and expense of opening a physical retail store when e-commerce is so easy?...

Jeff Bezos Puts Up $10B From His Pocket to Fight Climate Change

The purpose of any business arguably is to make money first, last, and always. That may be changing, though, with company staff, investors, and shareholders now pressuring businesses on issues such as climate change AECJ wrote an open letter to Bezos and the Amazon Board of Di...

The Clear and Present Ransomware Danger

That said, almost all cases of ransomware attacks succeeding are due to human error, Jemmett pointed out. "The most effective way of avoiding ransomware is to train staff to be aware of the dangers." There Oughta Be a Law...

Mobile App Crashes Iowa Caucuses

After discovering inconsistencies caused by the flaw, party staff implemented manual backup measures that delayed release of final tallies Nevada was set to use the app for its caucuses Feb. 22, but has scrapped the idea after the Iowa debacle....

OPINION

Bridging the IoT Innovation-Security Gap

The issue here is that AIs can make decisions that affect the lives and security of millions of users. Without the necessary staff or expertise to analyze the implications of these decisions, IoT companies can -- albeit accidentally -- compromise their IoT networks. Of all th...

Few would argue against education and training -- yet many companies are not making serious investments for their staffs or their end users. There's still a tendency to acknowledge the problem in a general way but to lag on taking specific defensive measures, which can be a strain on resources.

Cybersecurity 2020: A Perilous Landscape

"We will identify meddling attempts on social media; attempts infiltrating campaign staff; security holes in the census process, and attempts to exploit them; and that some attack on the Olympics infrastructure will probably succeed to some extent," he told TechNewsWorld "I am...

Business/Customer Sweet Spots: ECT News Roundtable, Episode 2

"Don't skimp on training for your IT staff," said Laura DiDio "Security hacks like email phishing scams, ransomware, CEO fraud, and targeted attacks by professional hackers are all on the rise, so small businesses are well advised to get training for their staff and end users,...

Adobe Offers Experience Manager as Cloud Service

They, therefore, let staff focus on the messages or sentiments they're trying to communicate and how to do that most effectively rather than on the minutiae of which assets and channels to use, she noted "Focusing on the higher-order customer interaction, rather than the mecha...

EXPERT ADVICE

4 Marketing Automation Tools for SMB Success in 2020

Boosts ROI by doing the work of a large marketing staff; and Compiles a complete view of customer behavior....

Clock Runs Out for Windows 7 Holdouts: Upgrade or Replace?

Organizations that continue running Windows 7 not only put their company and staff data at risk, but also that of their suppliers, partners and customers, because security patches no longer will be available, said Ken Galvin, senior product manager at Quest Software. "Many bu...

Lost at CES

The show requires thousands of support staff to set up, break down and run it. Bus drivers are recruited from across the U.S. to help the crowds move around town CES 2020 will be the last one held at the LVCC before a 1.4 million-square-foot, $1.5 billion expansion and remodel...

‘Black PR’ Firms Line Their Pockets by Spreading Misinformation

About 60 percent blamed political figures and their staff, and 53 percent blamed activists. Seventy-nine percent believed steps should be taken to restrict fake news Black PR "is manipulation at scale for money without any concerns for the damage to the planet, country, or eve...

EXPERT ADVICE

5 Transformational Customer Support Trends to Watch in 2020

Traditionally, customer support has been viewed as one of the more expensive arms of an enterprise, and understandably so. From expensive hardware that is in constant need of maintenance and updating to large spaces to staff call center agents, contact centers typically have been regarded as cost centers...

OPINION

The Human Problems Underlying Intel’s Diversity Report

When Intel released its diversity report last week, it got pounded for the lack of diversity in its executive staff. Intel is one of the few companies being transparent about diversity. Given that lack of diversity is the problem we want to solve, the bashing is stupid. It ...

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