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Rehearing Sought in E-Mail Privacy Case

"Essentially, it takes e-mail out of the wiretap laws," CDT Staff Counsel Lara Flint told TechNewsWorld In its opinion, the panel maintained that the existing laws governing e-mail "may be out of step with the technological realities of computer crimes," a contention challenge...

In Hurricanes’ Wake, Insurers Focus on Customer Service

Insurance firms boost the staffs of call centers, both through in-house additions and outsourcing. In late August, in the wake of Hurricane Charley, companies also created the industry-wide Hurricane Insurance Information Center in Punta Gorda, Florida The HIIC offers claim-fi...

Quark Targeting Europe, Beefing Up Customer Relations

Quark has ramped up its service, support, marketing and development staffs, tripled its field sales staff around the globe, reopened its office near Stuttgart, and opened new offices in Hamburg and New York. The company is opening two new European offices this month in Paris and London...

OPINION

What’s Hush-Hush Marketing?

But in a very large majority of cases, what is missing is the proof about who the people behind the site really are: the owners, the management, the staff and their true particulars. This information is often missing, as the viewer is only left with one or two e-mail addresses to a department...

INDUSTRY ANALYSIS

Outsourcing: The Costs of Compliance

Most U.S. corporate customers of call centers offshore have little or no idea about other voice programs being run at those centers and how those unrelated programs could adversely affect them. Do you? ...

Consumer Spending Up, Stocks and Oil Down

Many brokerage firms and other New York City-based concerns have reduced staff this week in anticipation of the arrival of thousands of delegates and journalists for the Republican National Convention Other investors might simply be playing it safe, since the convention site i...

Forrester: IT Spending To Grow 7 Percent In 2005

New research from Forrester predicts that spending on IT goods, services and staff will grow 7 percent in 2005 and continue at a similar pace through 2008 -- only slightly faster than overall economic growth. This finding is consistent with the cyclical nature of IT spending, where periods of digestion and refinement follow periods of heavy technology investment...

Aruba Wireless Debuts WiFi Wall Outlet

Each Wi-Jack comes with a single radio that provides either 802.11a (54 Mbps) or 802.11 b/g (11 and 54 Mbps) service. The Wi-Jack can also simultaneously function as an air monitor, giving IT staff a view into and control over the RF spectrum Ortronics is initially manufacturi...

NEWS BRIEF

Microsoft Sued by California Local Governments

Microsoft Corp has been sued by California cities and counties that are accusing the Redmond, Washington-based software giant of illegally charging inflated prices for its products as a result of a monopoly control it held on the personal computer operating systems market ...

Stocks Rise on GDP, Confidence Reports

Many Wall Street companies are paring back staff to avoid traffic tie-ups and security measures associated with the convention ...

VeriSign’s Antitrust Claim Against ICANN Dismissed

EFF staff attorney Fred von Lohmann said the case is more of a standoff between "two big bullies." The EFF has been critical of both VeriSign and ICANN, and helped push a suit that resulted in the organization being forced to open its financial books for inspection "VeriSign w...

Operation WebSnare Tallies Over 100 Internet Criminals

The Justice Department announced Thursday that its "Operation WebSnare," has resulted in the arrest of more than 100 criminals in the past 3 months throughout the United States ...

BUSINESS BRIEF

Kodak Acquires Image Unit from National Semiconductor

As a result of the acquisition, Kodak will open a new office for the Image Sensor Solutions division in Sunnyvale, California. Staffed by the former National Semiconductor employees, this group will collaborate on CIS design and commercialization with the existing team located at Kodak's headquarters in Rochester...

INDUSTRY NEWS

Disintegrating Nepali Monarchy a Threat to Outsourcing

I served as an advisor to the Nepali Embassy during the UML's tenure and met with World Bank staff to try to lessen the dam's impact so that the project could be restructured and continued. The World Bank's response was to cancel the project outright in 1995 ...

P2P Networks Score Legal Victory Against Studios

"The entertainment industry has always fought new technologies, only to see them create new markets and open up new opportunities," Electronic Frontier Foundation (EFF) staff attorney Fred von Lohmann told the E-Commerce Times Von Lohmann said the entertainment industry faced ...

SPECIAL REPORT

Browser War: Alternative Web Browsers Gaining Popularity

Still, the road to browser Nirvana is not always paved with improved productivity and better security. Switching browsers may be more challenging for hard-core Web surfers and business users. Many users who consider breaking with IE also have to resolve concerns about cost, staff training and compatibility issues...

SP2 Conflicts Revealed by Microsoft

Some people are anxious to download and install the Service Pack 2 (SP2) update to the Microsoft XP operating system, but just as many others seem wary of the 80-MB security-focused package and foresee possible problems with it ...

Security Expert Warns Schools About Infected Laptops

Not only are these IT departments understaffed, but they are also hamstrung by academic policies, he maintained. "Freedom of speech and expression often outweigh that of security, rather than some sort of balance," he said "They want to provide the most resources possible to t...

Strategic Distribution Reports Revenues Down 26.4 Percent in Q2

These revenue decreases were partially offset by $6.8 million of revenues generated from new customers, the company said. The new customer revenues included the recognition of $5.7 million primarily related to product revenues and other service fees associated with sales to a new customer in the third quarter of 2003. Revenues were not recognized until all of the criteria required by Staff Accounting Bulletin No. 104, Revenue Recognition in Financial Statements, were met, which occurred in the first quarter of 2004, the company explained...

TECHNOLOGY SPECIAL REPORT

VoIP Lined Up as Wave of Future

Along with the growth of VoIP service comes a demand for skilled workers. A recent survey by New Canaan, Connecticut-based research firm Foote Partners reports that over the last two years, networking department staff with VoIP skills have seen a 22 percent increase in bonus pay. By comparison, bonus pay for all IT skills combined fell by 15.5 percent in the same period...

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