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Business intelligence applications have always delighted company executives -- at least as they watched simulated exercises on a sales rep's laptop. Real-world execution, though? Until recently, that has left much to be desired ...

The minute he heard someone use "I googled him" in a sentence, Robert Beard, president of Lexiteria, which publishes alphaDictionary.com, knew the word was likely to be a keeper ...

Erstwhile open source CRM vendorTechWhale Solutions is getting set to launch its beta 3.0 version of BlueWhaleCRM in August, which the company says will significantly leverage AJAX and ATLAS technologies. In preparation, TechWhale has rolled out an interim release, version 2.0, based on the .NET framework ...

Two class action lawsuits are targeting Windows Genuine Advantage, one of Microsoft's initiatives to stem the massive piracy of its applications. Both suits claim that WGA, which is just a year old, functions essentially as spyware on licensed Microsoft users' PCs in violation of California and Washington's consumer protection and anti-spyware laws...

A district court judge has dismissed the majority of the claims the SCO Group filed against IBM in 2003, which purported that IBM had committed copyright infringement by contributing Unix code to the Linux operating system ...

Channel partners serving U.S. small and medium-sized businesses can expect their sales to this group to rise by 17 percent to US$154 billion over the next year, according toAMI Partners ...

Earlier this month,Aprimo released Marketing 7.5, a milestone for the company in many respects. It is the first release that incorporates Ensemble, a product acquired from DoubleClick, and it provides business-to-consumer (B2C) campaign management capability for the first time ...

Sprint had a problem ubiquitous to all retailers: a percentage of customers unhappy with its products and services. However, for Sprint -- one of the nation's largest wireless telecom providers with a complex supply chain that touches upon numerous and overlapping related customer service processes -- the original problem quickly mushroomed to affect other parts of its organization...

Stung by the unprecedented number of identify thefts and data losses that have occurred in recent months across academia, the private sector and the government, a group comprised of representatives from each of these areas has formed the Center for Identity Management and Information Protection ...

Oracle is replacing the IBM tech stack that has supported the Siebel OnDemand application with, not surprisingly, its own tech stack, according to statements made by executive vice president Charles Phillips during a recent conference call ...

A post made to Microsoft's blog, IT BlogWatch, indicates the company is quietly abandoning WinFS, its once-heralded search and data management technology for Vista ...

Salesforce.com is venturing into the partner relationship management space with the release of Partnerforce, Salesforce Partner Edition ...

Billionaire investor Warren Buffet is donating the bulk of his formidable personal fortune to charity, and the Reverend Cecil Williams could not be more pleased ...

There are a few challenges facing the North American customer care outsourcing industry that may dampen growth in the coming years, according to a new Frost & Sullivan report that projects earned revenues to reach US$20.1 billion in 2012 from $19.5 billion in 2005 ...

Once again, AT&T's actions have sparked a national debate over customer privacy. The company deliberately kicked off a new round of debate with its announcement last week that it was changing -- or as it said, "modifying" -- its privacy polices for Internet and video customers ...

QuickBase, a division ofIntuit, has upgraded its hosted-model product to make it easier for sales reps and sales executives -- two user groups that often have competing application requirements -- to use the sales module ...

Novell has fired its CEO and CFO after several quarters of anemic growth during which its main competitor, Red Hat, has grown significantly ...

A group of high-tech companies including Intel, Microsoft, Oracle, eBay, Google, Sun Microsystems, HP and Symantec have formed the Consumer Privacy Legislative Forum with the goal of promoting the adoption of a nationwide privacy law ...

CDC Software has made its third offer to acquire mid-market CRM vendor Onyx, offering shareholders a choice of all-cash or cash-and-shares in CDC ...

U.S. District Court Judge James Brady in Baton Rouge has granted a temporary stay on a new Louisiana law signed last week that would outlaw the sale of violent video games to children under 18 ...