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While enterprise PBX (private branch exchange) product lines continue to register the highest level of growth in the telephony market, newly emerging trends will eventually realign use and deployment patterns, according to a survey conducted by market researcher Dell'Oro Group ...

Powerhouse telecom providers Nokia and Siemens intend to merge their telecom networks businesses to create one of the largest entities in the industry. The 50-50 US$30 billion joint venture, Nokia Siemens Networks, is expected to generate $20 billion a year in revenue ...

SSA has finished retooling itsCRM suite -- one of the company's most significant steps since its acquisition of E.piphany last year -- with the release of its sales and services modules, SSA Sales 7.0 and SSA Service 7.0 ...

Witness Systems has upgraded the workforce management module of its Impact 360 Workforce Optimization application -- just a month after adding new functionality to its e-learning and performance management modules ...

Choosing the right system in the first place is key to optimizing your investment in a customer relationship management system -- and that process can be strewn with potential pitfalls, asPart 1 in this two-part series points out ...

Microsoft, Google and Yahoo are the most likely alternatives News Corp. is considering for providing its popular MySpace social networking site with search functionality ...

Oracle has acquired Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services ...

Google has updated its Google Earth product, a satellite-based mapping application, with a Linux version that includes language capabilities in French, Italian, German and Spanish and -- perhaps of most interest to its millions of users --- a huge influx of new data images ...

RightNow Technologies has introduced two new voice applications that provide contact center agents with enough identifying information about the customer to eliminate the need to repeat information when a call is transferred to a new agent ...

eBay is launching its own contextual ad tool called eBay AdContext in order to build out its third party distribution network -- and shift away from a too heavy reliance on Google ...

The U.S. House of Representatives has passed the "Communications Opportunity, Promotion and Enhancement Act of 2006 (COPE) by 321-101. If it becomes law, the bill will open the cable television market to further competition, allowing phone companies such as Verizon to offer subscription video programming ...

Microsoft and partner companyPanorama Software will develop more than two dozen industry-specific business intelligence (BI) applications based on Microsoft's product platform, including future releases such as the recently announced Microsoft Office PerformancePoint 2007 ...

Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share ...

Google is getting ready to launch a test version of an online spreadsheet similar to Microsoft's Excel program. Google Spreadsheets is a Web-based application that is still in the early stages of development, offering simple functionality in two common spreadsheet and data formats, Excel and C.S.V ...

Internet telephony companyNet2Phone has sued VoIP (Voice over Internet Protocol) vendor Skype in the U.S. District Court in New Jersey, alleging patent infringement of what appears to be almost its entire operating system ...

Companies are still not fully utilizing one of their largest and most familiar IT investments -- their ERP (enterprise resource planning) systems -- suggests a new study by performance management firm Ventana Research ...

Even at post-tech bubble prices, adopting a CRM system requires a sizable commitment for any firm. Many of the companies making these investments, though, still are not realizing the maximum value for their money due to common missteps before and after the implementation ...

Microsoft is teaming up withCDC Software, which recently acquired partner company c360, to make inroads into the China market. The two companies are discussing plans to provide Microsoft Dynamics CRM on a hosted basis in China, Kevin Faulkner, product-marketing director for Microsoft Dynamics CRM, told CRM Buyer ...

eEye Digital Security has discovered a critical vulnerability in Symantec's antivirus enterprise software -- a remotely exploitable flaw that provides system level access to affected machines ...

When RightNow Technologies announced plans to acquire Salesnet, executives at Art Technology Group mulled over how the deal might impact them ...