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Earlier this week, RightNow Technologies announced its acquisition of Salesnet, an on-demand vendor known for its highly specialized sales methodologies ...

Salesforce.com has released an application that is expected to build out and bolster its nascent reseller channel. Called "AppExchange OEM Edition," it is an on-demand platform that independent software vendors (ISVs) can use to develop applications to sell without a separate contract from Salesforce.com ...

Wired News has waded into the middle of the controversial court case involving AT&T's alleged participation in the National Security Agency's domestic surveillance operations ...

Wired News has waded into the middle of the controversial court case involving AT&T's alleged participation in the National Security Agency's domestic surveillance operations ...

Wired News has waded into the middle of the controversial court case involving AT&T's alleged participation in the National Security Agency's domestic surveillance operations ...

The Internet domain registry that sought to create a .xxx extension for pornographic Web sites is giving the effort one more try despite the Internet Corporation for Assigned Names and Numbers' (ICANN's) recent denial of its request in a 9 to 5 vote ...

A PricewaterhouseCoopers' Management Barometer survey has identified CRM as one of the top drivers of change management initiatives among multinationals today ...

RightNow Technologies announced it has acquired Salesnet, a provider of specialized, on-demand sales force automation (SFA) methodology, in an all-cash transaction for an undisclosed sum ...

Witness Systems has added new functionality to its Impact 360 Workforce Optimization application that it launched last year. Impact 360 is the application derived through combining Witness Systems' software with technology obtained in its Blue Pumpkin acquisition ...

XM Satellite Radio has been accused of "massive wholesale infringement" in a suit filed in federal court in the Southern District of New York by the Recording Industry Association of America ...

In a major leap for a company that only recently introduced the Software as a Service (SaaS) model, SAP announced it is combining its on-demand CRM application with its on-premise CRM suite in a new product it calls SAP CRM 2006s ...

Onyx has upgraded its analytics application with the introduction of Onyx Analytics 3.0, a product within the vendor's Performance Management portfolio. New features in this release include scorecarding and event monitoring functionality ...

CRM vendors -- the champions of customer service best practices -- received dismal ratings for their own treatment of online customers in a survey conducted by the Customer Respect Group and sponsored by Select Selling, a provider of sales methodology tools ...

Unica has introduced a new Web analytics application that is based partly on technology it acquired from Sane Solutions and then rebranded under its family of products ...

Lawmakers are ratcheting up their attempts to provide some level of protection to minors who might be victimized by online predators ...

Business intelligence vendorSAS has added five new software-as-a-service applications to join its original on-demand offering, SAS Solutions OnDemand: Web Analytics ...

Microsoft is highlighting its latest advances in collaboration technologies at its Center for Information Work (CIW) -- a four-year-old, 3,500-square-foot technology laboratory. The Redmond, Wash.-based software giant uses the facility to develop futuristic technologies and demonstrate to its customers, partners and the industry at large what's next in productivity and other software applications...

Anyone who believes that the recent political maneuvers to keep the net neutrality issue out of the legislative agenda this year have been successful is sadly mistaken, promise backers of the concept ...

SAP announced the implementation of the second phase of its software-as-a-service strategy, first introduced in February, as a prelude to its annual customer conference, SAPPHIRE '06, which is set to begin next week ...

Chordiant has introduced a new set of collaborative tools it calls "Chordiant Mesh" that are designed to help users co-create new products or customize existing applications on the Chordiant Enterprise Platform ...