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"Strange Bed Partners" sounds like a viable name for a good movie. It also characterizes the new business alliance formed by Warner Bros. Entertainment and its erstwhile enemy BitTorrent -- a peer-to-peer network that has become synonymous with online trading of pirated movies ...

Lest any doubt remains that U.S. customers do not appreciate hearing heavy accents when they're on the phone with contact center agents, a new survey reveals that this is, in fact, one of the top sources of frustration among those who call for assistance ...

Genesys has released two products aimed at easing deployment of the Genesys Voice Platform by two of its user constituencies: managed service providers of Genesys applications and companies that have implemented both SAP and Genesys ...

Making yet another attempt to curb online gambling, a House Judiciary subcommittee unanimously approved the Internet Gambling Prohibition Act, sponsored by Reps. Bob Goodlatte (R-Va.) and Rick Boucher (D-Va.) ...

Avaya has rolled out two products aimed at expanding its footprint in the mid-market segment, as well as a completely new venture for the on-demand space ...

Gartner has delivered a whammy to Microsoft that could dampen its efforts to reposition itself as a media-centric platform ...

ACT has launched its first vertical-focused product. Called ACT by Sage Premium for Real Estate 2006, the application is aimed at the 6 percent or so of the overall ACT user base that works directly in the real estate industry. A higher proportion of users work in related fields, according to the company ...

A new start-up calledGenius has introduced an on-demand application that combines Web analytics, marketing and sales functionality to help reps improve their tracking of prospect leads and respond to queries with tailored marketing pitches ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...

The Bush Administration is seeking to intervene in a class action suit filed by the Electronic Frontier Foundation against AT&T ...

Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality ...

Phishers are targeting potential victims through yet another channel: voice over IP systems ...

In a party line vote, the U.S. House of Representatives Commerce committee rejected a proposal to include so-called net neutrality regulations in a bill that would permit telecoms to offer pay-TV services. Such regulations would prohibit Internet service providers from slowing or blocking consumers' connections to Web sites that use a great deal of bandwidth or to those that offer competing services...

Aspect Software has announced it is supporting the emerging open source Internet protocol for PBX (private branch exchange) -- the Asterisk Business Edition -- with a software package that includes the Asterisk Business Edition license; SIP (session initiation protocol) phones; application servers and IP gateways; interoperability with Aspect contact center products; installation and deployment services; and post-deployment support...

Microsoft has taken the unusual step -- for Microsoft, that is -- of spinning off technology developed by a research subsidiary with the aim of entering the social networking space ...

Oracle has given Siebel customers an idea of what measures need to be taken for their existing applications to work with Oracle Fusion Middleware ...

Amazon has developed an elegant solution -- albeit a temporary one -- to a problem that has been nagging electronics goods retailers: what to do until the high-definition DVD format struggle reaches its conclusion ...

ACT is offering users new collaboration and productivity functionality with the addition of five companies to its Add On partner network. Launched in August 2004, the program grew to include 25 featured products in the first year. It currently includes 61 add ons ...

Over the last several weeks,Kimberly-Clark (NYSE: KMB) has shipped approximately 100,000 cases of Huggies brand diapers and similar products toWal-Mart (NYSE: WMT) using Gen2 RFID (radio frequency identification) tags -- the initial step in a full deployment to all customers using this technology, the company said ...