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For retailers, there is nothing more sacred, outside of the holiday shopping season, than a successful multichannel operation ...

Oracle has rolled out its CRM On Demand Release 10, upgrading the customization features, deepening list management functionality and introducing additional vertical expertise ...

Several CRM (customer relationship management) and BI (business intelligence) vendors have announced support for Google's new addition to its enterprise search feature, OneBox for Enterprise. The list includes Cognos, NetSuite, Oracle, Salesforce.com and SAS Institute ...

The U.S. Supreme Court has declined to hear the appeal of a lawsuit filed by Reverend Jerry Falwell that touched upon issues key to business concerns, such as commercial versus noncommercial speech, and addressed a concept described as "initial interest confusion." ...

Kana has updated its knowledge management and customer service suite, IQ 9.1, with new workflow capabilities that give users more control over content translation. Other upgrades provide more precise ways to document changes to the knowledgebase for compliance purposes ...

IT consulting services will increase at a compound annual growth rate (CAGR) of 5.2 percent from 2006 through 2010, with slightly rising growth rates each year, forecasts a new study from IDC ...

Microsoft has released a beta version of its Windows Live Academic Search service -- an unusual move for the company, which tends to hold back from releasing its products until fully developed ...

Two years ago or so, a handful of upstart companies entered the CRM market offering open source technologies designed specifically for this space. At the time, open source CRM was neither mature nor relevant enough to corporate deployment needs to make much of a dent in the CRM space ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update includes the ability to dynamically reschedule agents in the middle of the day in response to call volume ...

CDC Software is adding another CRM software vendor to its portfolio of acquisitions that will expand its product line and widen its distribution channel ...

Google has introduced a beta version of its latest productivity tool -- an online calendar that allows users to easily update and share their schedules with friends and family ...

In August 2005, specialty retailerCasual Male struck a bargain with its customers: If it didn't have a best-selling item in a particular size or color in stock, it would get it within five days. If it couldn't deliver, the customer would get the item for free ...

Dashboards and similar tech tools within the performance management sector are growing in popularity, according to a new survey by AMR Research ...

MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall ...

Salesforce.com is extending its AppExchange network to mobile devices with the introduction of AppExchange Mobile ...

MySpace.com has taken several steps to secure its popular service against online predators trolling the Internet for new victims -- a danger that critics say the company has done little, up until now, to forestall ...

Few events are likely to have more devastating effects on a company -- or even the industry it represents -- than being exposed for deliberately misleading customers about the safety of its products ...

Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity ...

The global outbound dialing market -- dominated by equipment vendors includingAspect, Avaya, Genesys, Nortel and Cisco -- not only is saturated in many regions, especially North America, but also is facing stiff headwinds, according to a new study by Frost & Sullivan ...

Silicon Valley startup Webaroo is angling for position in the search industry with an approach that is based on storage capacity ...