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San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders ...

San Francisco has selected a joint proposal from Google and EarthLink to run its citywide WiFi network. A panel of tech and municipal experts, which remained anonymous until the decision was announced, selected the two companies over MetroFi and four other bidders ...

Genesys has announced plans to acquire VoiceGenie, a provider of self-service voice applications -- a move that is expected to solidify the drive to determine which standard will dominate the industry ...

New York attorney general Eliot Spitzer has filed suit in the New York Supreme Court against Direct Revenue, an Internet pop-up advertising company, for surreptitiously installing spyware on unsuspecting users' computers via free games or software ...

Microsoft and Alcatel expect to deliver a product next month that will target mid-sized companies with contact centers around the world. The two companies announced their intentions on Wednesday ...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor's ecosystem -- its resellers, independent software vendors, systems integrators with certifications for their particular software -- have become almost as important to vendors as their customers...

After a few false starts in 2004 and 2005, the service-oriented architecture (SOA) services market appears poised to experience significant growth, according to a new report by IDC ...

Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD ...

Moviegoers that happened to miss "Brokeback Mountain" when it ran in the theaters this winter get another chance on Tuesday to see the film. The movie will be among the first sold to consumers via the Internet -- on the same day it is released on DVD ...

The hosted contact center subsector is the fastest growing in the hosted CRM space, suggest new statistics compiled by Frost & Sullivan. It is increasing at a rate that is at least as fast as the rate of expansion seen in the hosted CRM industry during the early 2000s, Frost & Sullivan Program Leader Ashwin Iyer told CRM Buyer ...

Cognos has added a number of new reporting capabilities to the latest version of its Business Intelligence (BI) application, as well as a new stand-alone search engine product that will be standard in future releases ...

Google continues to tinker with the concept of monetizing its popular maps feature through advertising ...

With last year's successful IPO and two recent acquisitions,Unica has positioned itself to ride the next wave of marketing automation technology development: the emergence -- finally -- of enterprise marketing management ...

The U.S. Supreme Court is now hearing arguments in eBay v. MercExchange. It is not examining the underlying dispute between the two firms -- indeed, MercExchange has successfully challenged eBay's use of its buy now technology ...

Kana has updated Response, its e-mail response management application, and Response Live, its live chat and Web collaboration module. The new versions provide better integration across customer touch points, along with additional functionality that allows desktop agents to answer customer questions more quickly ...

Microsoft is pushing distributors and resellers to enlarge its CRM market share through the introduction of two new initiatives: a new professional Dynamics CRM edition for service providers that has been enhanced to make both hosted and on-premise deployments easier; and new prepackaged connectors to help enterprise-sized firms connect Microsoft CRM to their back office...

A new flaw in Microsoft's Internet Explorer has come to light, but the software giant does not expect to issue a patch for it until April 11. However, at least two outside firms have issued patches that may be used in the interim ...

The contact center and software and service market continues to remain fragmented, according to Gartner's latest report on the industry, with various applications in the space addressing only a portion of users' needs ...

In the coming year, there will be a new focus on partnerships among SaaS vendors, and large ISVs will spin off on-demand versions of their products. Those are among the trends most likely to manifest, says analyst firm IDC in its new study, "Top 10 Predictions for 2006: Software as a Service." ...