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Microsoft is aggressively promoting its push e-mail service as a slew of partner carriers announce its availability at an industry trade show ...

Salesnet, an on-demand vendor known for its distinctive sales methodologies, is broadening its application's reach to include marketing and service. In doing so, it is taking aim at Salesforce.com, arguably the market leader in the CRM on-demand space ...

Eva Yusa is not crazy about eBay. One problem for her -- just to name one -- is that you have to wait a while to find out if you won the bid. It is not her idea of a customer-friendly shopping experience, she writes in her blog. "It's like breadlines in Russia. Please pick me, take my money!" ...

Google has introduced a new version of its desktop software that gives users the ability to find information on any PC and then share it with others ...

Research In Motion has alleviated -- just a little -- the worries of 2 million or so BlackBerry users who would be affected if the U.S. District Court in Richmond, Va., should levy an injunction against the service later this month ...

Oracle reportedly is set to announce that it will cut more than 1,000 jobs now that its acquisition of Siebel has closed ...

The business intelligence software market is poised for steady global expansion, according to Gartner, which projects a compound annual growth rate of 7.3 percent from 2004 to 2009 ...

SalesGene, a provider of a relatively new CRM subsector technology dubbed "marketing-sales effectiveness," has introduced Landslide, a portal-styled application that provides guidance on how to navigate certain sales situations, as well as live administrative assistance for one-on-one advice to individual salespeople ...

AOL and Yahoo are planning to launch a certified e-mail program in the coming months in conjunction with partner company Goodmail Systems. They announced their intentions last Fall, but the recent news that some marketers would be able to pay premium rates to bypass recipients' spam filters has raised hackles throughout the tech industry ...

Sony Ericsson has taken direct aim at the handheld business solutions market -- which BlackBerry once owned -- with the release Monday of its new M600 phone and messaging device, the second Symbian OS 9.1 and UIQ 3.0 enabled phone in the Sony Ericsson product line ...

The news that AOL and Yahoo are planning to roll out a certified e-mail delivery service based on partner company Goodmail Systems' CertifiedEmail methodology is leading some e-mail marketers and related providers of e-commerce services to conclude that a sea-change -- largely unwelcome -- is underway in their industry ...

Five9, an on-demand provider of customer interaction management, has introduced a new application aimed at addressing the most troublesome portion of agent-customer communication: the inbound call ...

Both Oracle and Siebel have developed a reputation for maintaining a hard line on pricing. Now that they are merging, buyers of CRM and related software are apprehensive about how the consolidation will affect pricing ...

The Faustian bargains that Google, Yahoo and Microsoft felt compelled to make with the Chinese government in order to maintain access to its vaunted market are not likely to be broken on grounds they qualify as trade barriers ...

There is greater demand than previously thought for a hybrid software-as-a-service (SaaS) product, suggests a Yankee Group survey scheduled for mid-February release ...

Consumer and corporate Windows users had the chance to reminisce about the good old days of computer malware as the latest worm, dubbed Kama Sutra, made its expected appearance on Feb. 3 ...

SAP has unveiled its hosted customer relationship management application, putting an end to the recent flood of speculation about when it would arrive and what it would look like ...

President Bush urged spending more federal funds to improve math and science programs in U.S. schools during his State of the Union address Tuesday night, a call to action that won approval from private sector execs in the tech industry as well as science professors at universities ...

SAP and its partners plotted new mid-market strategies at the company's 2006 Field Kick-Off Meeting, or FKOM, which drew to a close in San Antonio, on Wednesday. In addition, SAP partners used the conference as a launchpad to introduce a slew of vertical and micro-vertical applications ...

Microsoft has adopted new guidelines for deciding how to respond to a foreign or U.S. government request to shut down a blog ...