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A lawsuit against eBay filed two years ago byTiffany (NYSE: TIF) -- a high-end jeweler whose prices are based as much on its brand name as on quality and craftsmanship -- is moving forward and is expected to go to trial by the end of this year ...

Oracle's US$5.85 billion acquisition of Siebel is expected to be finalized on Tuesday, after a scheduled vote by Siebel shareholders to approve the transaction, which was first announced in September ...

Dell has indicated it will continue to expand its ties in the Indian outsourcing market, building on the contact center and R&D operations it already has established. Its most recent initiative? Plans to establish a customer contact facility in Gurgaon to complement its existing operations in Bangalore, Hyderabad and Mohali ...

Google has streamlined its Toolbar and rolled out a new product, Toolbar for Enterprise, tailored to the corporate environment. Both versions, which are still in beta, give users new options to customize their search ...

Microsoft's offer on Wednesday to make its Windows Server source code available under license in order to comply with EU antitrust laws may not be enough to satisfy officials ...

Siebel, it is clear, has been on a tear to close out what is likely to be its last quarter as an independent company as strongly as possible ...

Microsoft has formed Live Labs, a new research partnership meant to jump-start its Windows Live initiative by investigating new Internet-centric technologies and products that offer commercial possibilities ...

Since the revelation last week that the Justice Department has subpoenaed Google for search term data, Internet users have been awakened to its profound ramifications. At some date in the future, many fear, they may be confronted with questions by the government or from law enforcement agencies about their own search behavior ...

Along with its preliminary financial results for the fourth quarter, SAP gave the markets notice that its hosted-CRM application will be available in February. CEO Henning Kagermann made the revelation during an analyst briefing on Wednesday morning ...

SplendidCRM, formed in November 2005, is getting set to enter the increasingly crowded open-source CRM marketplace ...

IBM introduced the next version of its corporate messaging software, Lotus Sametime 7.5, at the Lotusphere show in Orlando, Florida, along with several new partner-enabled applications for the Lotus platform -- such as video conferencing, VoIP and compliance technology ...

Sparking the interest of retailers around the globe, UK supermarket chain Tesco announced it will be selling Internet-based phone service and handsets on a pay-as-you-go basis ...

Ever since last week's news that the Department of Justice (DOJ) initiated legal action to compel Google to provide it with search-term data, denizens of the blogosphere, news media, everyday users of search engines, and even some members of Congress have been debating the long-term implications for privacy in what may become a landmark struggle ...

Communispace,BlueRoads,Knowlagent,Rearden Commerce,Five9,ShareMethods,RightNow Technologies,Eloqua andSalesforce.com are the winners of this year's CRM WizKids Awards, annual accolades bestowed byBeagle Research Group ...

Following Thursday's revelation that the Bush Administration has ordered search-engine providers to turn over usage records, citizen rights advocates and attorneys have voiced alarm over what many say is an unprecedented invasion of privacy. The administration has said it needs to survey this data in order to build a case against exposing children to pornography on the Web...

At a recent corporate event, Oracle provided much additional detail about integration and architecture plans for its Fusion project -- the company's strategy to deliver next-generation applications, middleware and architecture based on its recent acquisitions ...

The last time Microsoft introduced a security service pack -- Windows Service Pack 2 in mid-2004 -- the market could hardly wait. Viruses, worms and other Internet malware were disrupting companies' and individuals' computer use on a regular basis ...

Microsoft has introduced an upgraded version of a product it quietly rolled out last year. Called Customer Care Framework 2005 (CCF), it is a desktop application for contact-center operators that provides customer-care information via e-mail, instant messaging, interactive voice response (IVR) and the partner-dealer channel ...

Microsoft owns the majority of the collaborative platform software market, but that is not stopping it from trying to grab additional share away from its nearest rival, IBM ...

Salesforce.com has made a newly expanded version of the AppExchange -- a platform that extends its CRM suite to other business lines -- generally available with its Winter '06 release. The AppExchange connects users with new applications developed by such third-party vendors as Adobe, Business Objects and Skype ...