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"No one is buying this company's stock for this year or even next year," analyst Joseph Buttarazzi of Adams, Harkness & Hill said. "They're looking at 2002 or beyond." ...

At midnight on Friday, Napster could very well take its last gasp -- but it has been a pretty impressive run for an upstart network built almost solely on killer technology and wildfire word of mouth ...

Horror writer Stephen King has a knack for making his readers lose sleep, but there is widespread speculation that his latest work has book publishers and retailers tossing and turning even more ...

To some e-commerce watchers, Bertelsmann AG has not been maintaining an appropriate demeanor for the fourth largest media company in the world, of late. As it voraciously scoops up book and magazine publishers all over the world, the German media giant is looking more and more like a spoiled kid trying to blow his inheritance in a single weekend ...

Further fueling the bitter conflict between record labels and such file-swapping operations as Napster, Jupiter Communications, Inc. has released a report showing that people who use the file-sharing networks spend more money on music ...

No one will admit to liking spam -- the canned pseudo-meat or the unsolicited e-mail that bears its name. But despite the current efforts of governments in North America and Europe to get it back into the can, spam is destined to be, and should be, a fact of Internet life -- just like junk mail is in the real world ...

In an attempt to extend its dominance of the video rental market to cyberspace, Blockbuster, Inc. has inked a deal with utility firm Enron to offer videos for rent over the Internet ...

With an eye toward becoming one of the first online travel services to show a profit, Travelocity.com (Nasdaq: TVLY) reported a stronger-than-expected second quarter Wednesday and declared that it expects to turn a profit by the end of 2001 ...

Even the checkout line tabloids would have trouble making this news sound surprising: A company that pays people to surf the Web is laying off workers. On the surface, it seems that if anything is shocking about this revelation, it's that it did not come sooner ...

In an apparent effort to keep pace with other portals that offer e-commerce storefronts to small businesses, NBC Internet (Nasdaq: NBCI) said Tuesday it will partner with Bigstep.com to assist companies in building Web sites, developing catalogs and accepting credit cards ...

The Internet Corporation for Assigned Names and Numbers (ICANN) on Sunday formally voted to expand the number of top level domains (TLDs) on the Internet and invite potential registrars to submit plans for additional Web suffixes that could be in operation by early next year ...

A friend of mine -- who is very good at finding the dark side of every bright picture -- firmly believes that in the midst of the United States' longest run of peacetime prosperity, we are faced with the sad truth that customer service is dead ...

Lloyd's of London has demonstrated a knack for attracting attention to itself ever since it got its start insuring ships carrying tea back to England. By underwriting the creative hands of artists, the delicate fingers of piano players, Betty Grable's gams or Jennifer Lopez' derriere -- often for astonishing amounts of money -- Lloyd's has become a household name...

A worldwide coalition of big-name retailers led by Target and Best Buy has tapped the alliance of IBM, i2 and Ariba to run the WorldWide Retail Exchange (WWRE), a business-to-business (B2B) Web site that is slated for launch later this year ...

At first blush, it is one of those forehead slapping ideas that makes you wonder why you didn't think of it first. Selling postage over the Internet seems like a killer application of e-commerce technology. So why isn't everyone logging on to buy stamps? ...

E-commerce consultants are loudly proclaiming the importance of customer service, while customers themselves are demonstrating -- via their wallets -- that they simply will not accept bad service. And yet, e-tailer reaction has been slow ...

Online coupon distributor Coolsavings, Inc. (Nasdaq: CSAV) cleared two patent infringement lawsuits off its plate Monday when it reached a settlement with rival Planet U ...

After a crazy couple of months -- during which a bevy of big name dot-coms had their survivor torches extinguished for good -- things seemed to have quieted down a bit. Maybe the long days of summer invited languishing, and seaside vacations temporarily soothed investor jitters ...

The battle between Napster and the recording industry is still a David versus Goliath proposition. But with a steady diet of venture capital flowing into Napster and its cousins, David is laying on some serious muscle -- and getting harder to cheer for every day ...

Joining Microsoft and IBM who have made similar moves, America Online is betting that speech-recognition will soon become a key component of e-commerce transactions ...