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Companies must first think through the training of sales and call centerstaff. Is there more than one customer service operation, such as for onlinepurchases and for store or catalog operations? Is separate trainingprovided to reps from different groups? "If so, these aspects ...

Another time, I left my credit card in my hotel room,and someone on the housekeeping staff found it andhelped herself. It was just like Internet fraud -- Inever even knew the card had been used until I got thebill. Fortunately, the thief was dumb enough to order amultitude of goods on the Home Shopping Network andhave them delivered to her home address...

Meanwhile, Kmart's once-promising e-commerce arm, BlueLight.com, is in no position to offer free shipping or free anything else. What once was a staff of 220 is down to about 40 people, who have moved to smaller, less expensive headquarters Recently, the once-independent compa...

Over the past year, Yahoo! has reorganized, cut staff and costs, and emphasized new businesses that generate revenue from subscriptions, ratherthan advertising Yahoo! said that its net loss narrowed to $8.7 million, or 2 cents per share,from $97.8 million, or 17 cents, in the ...

"Organizations that want to survive in the coming years need to develop a comprehensive approach to information security, embracing both the human and technical dimensions," CSI director Patrice Rapalus said. "They also need to properly fund, train, staff and empower those tasked with enterprise-wide information security."

"The implications of unsatisfying online service remain particularly harsh," Daniels said. "These are peak return and customer service weeks for retailers to focus on retaining holiday shopping customers. Retailers must scrutinize online customer service response times, contact center service levels and staffing resources." ...

First, just after the terrorist attacks in September, Orbitz immediately cut its staff in anticipation of what it believed would be a prolonged decrease in consumer travel. This highly public move proved somewhat premature, because Nielsen//NetRatings soon reported that Orbitz's share of traffic to online travel sites rose from 11.3 in September to 17.2 in October...

The jobs to be eliminated include technical support and programming staffers, as well as merchandisingand administrative personnel, Federated said Bloomingdales.com will continue to offer electronic order forms for theBloomingdale's By Mail catalog, and online services for the...

Beginning Thursday on Yahoo's main search page, Internet users will see both the company's own keyword matches, compiled by Yahoo! staffers, and the top five paid listings from Overture, the companies announced late Tuesday. The arrangement will run at least through April, at...

The main culprits behind the spike in layoffs were online travel companies -- some of which moved to pare staff as demand plummeted following the September 11th terrorist attacks -- and a sharp weakening of demand for business-to-business (B2B) services and software. "The imp...

A week before, Commerce One (Nasdaq: CMRC) said it was laying off 1,300 people -- nearly half of its staff -- amid a restructuring of the company that will include spinning off some divisions. Earlier in October, Manugistics (Nasdaq: MANU) cut 180 jobs after a profitable firs...

But more recently, NetRatings has shown improved performance, saying Thursday that its third quarter results, to be announced early next month, will beat earlier projections, with higher revenue and lower losses than expected. Jupiter, meanwhile, laid off 30 percent of its staff as part of a restructuring announced earlier this month...

Business-to-business (B2B) marketplace provider PurchasePro (Nasdaq: PPRO) said Tuesday it will cut its workforce in half, slash management salaries and shutter offices amid a search for additional financing or a strategic partner. ...

Ardent was also in trouble before September 11th, having reported growing losses, staff reductions and steadily increasing liabilities Just one day before filing for Chapter 11, Ardent issued a press release touting its "growth and success this year," and announcing the signin...

In the weeks after the September 11th attacks, Travelocity (Nasdaq: TVLY) slashed its workforce and UK-based eBookers also cut staff. However, Priceline.com (Nasdaq: PCLN) has since said that the attacks hurt less than originally expected, and earlier data has shown consumers...

PricelineMortgage offers live online support from a staff of loan advisors, with whom customers can consult while completing their loan applications Priceline said it will integrate PricelineMortgage's financials with its own for the fourth quarter ending December 31st. Pricel...

"Reductions in staff are difficult in any situation, and particularly difficult in this one because our entire team has rallied to support our customers during the recent tragic event," said Travelocity president and chief executive officer Terrell B. Jones. "We constantly sc...

UK online travel company Ebookers.com (Nasdaq: EBKR) said Wednesday it will cut between 10 and 20 percent of its 700-person workforce in order to cut costs and deal with reduced demand for travel services following the September 11th terrorist attacks on the United States ...

In addition to damaging employee morale, industry watchers maintain that job cuts may hamstring a company's future staffing efforts when new demands crop up "When a business demand really arises and you need new talent and new knowledge, the organization itself will be reticen...

Even more promising than the purchase was Global Sports' announcement that it would tap the best of Ashford's staff to boost other Web sites that sell luxury items The decisions made by Global Sports are a major vote of confidence for the online luxury sector. Global Sports ap...