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The FTC's pronouncement of a more satisfying holiday shopping season came after commission staffers reviewed complaints filed at the FTC, the Better Business Bureau, and online "gripe" sites ...

Despite a fourth-quarter 2000 loss that came in just ahead of Wall Street expectations, Amazon.com announced Tuesday that it is laying off 1,300 workers -- 15 percent of its total staff -- and closing a distribution center in McDonough, Georgia and a customer service center in Seattle, Washington.

Head said that there were no plans to offer positions at SportsLine.com to departing MVP.com staff at this time. However, at least two of the MVP.com's MVPs, Jordan and Elway, are already associated with SportsLine.com, and Head expects those relationships to continue. There ...

As part of its plan to cut costs, Egghead announced in September that itwould move 20percent of its staff from Silicon Valley to Vancouver, Washington The company has also been recently hit with a high-profile hack attack. In December, Egghead said that a hacker had breachedit...

Ameritrade reported a fourth quarter 2000 loss of $23 million, or 13 cents a share, on revenues of $130.7 million. By comparison, it lost $21.7 million, or 12 cents a share, in the same quarter a year earlier. The company also announced on January 8th that it was laying off 8 percent of its staff, or 230 employees...

At the moment, if their last name happens to be "dot-com," the answer is financial challenges. Online toyseller eToys can't pay its bills and Drugstore.com is severely trimming the staff, just as its chief financial officer steps down What the companies do not have in common, ...

The announcement comes at a time when sluggish sales and declining advertising revenues are forcing many e-tailers to cut back their operations and staff. However, officials at Downers Grove, Illinois-based FTD.com said a decision to shift its marketing focus away from television and national print ads, and toward the name recognition generated by parent company FTD, Inc., helped drive up profitability...

Following the announcement of staff layoffs and an executive departure last week, Drugstore.com(Nasdaq: DSCM) on Monday reported a narrower than expected loss for the fourth quarter and that net sales for the fourth quarter of 2000 topped sales figures for all of 1999. Not im...

In 1999, the company paid US$260 million for Butterfield & Butterfield, the fourth largest auction house in the U.S. But it has since closed some of the firm's auction houses and laid off workers, including 15 percent of the staff last November, to cut costs. ...

In the most obvious sign yet that struggling e-tailer eToys (Nasdaq: ETYS) is facing an immediate cash crisis, the company acknowledged Thursday that it had missed some payments to a temporary staffing agency. eToys confirmed the missed payments after the temporary staffing a...

The layoffs at NBCi this week are the second round of staff cuts announced by the company. In August, the company said that it planned to cut about 20 percent of its 800 person staff by the end of 2000 NB...

The Boston, Massachusetts-based Breakaway also increased a previously announced round of layoffs to cover 30 percent of its staff, rather than the 10 percent originally planned "Like many in our sector, Breakaway Solutions has felt the impact of achanging marketplace, particul...

Additionally, layoffs have pummeled several other dot-coms that promoted themselves on last year's Super Bowl. Health care site WebMD said in September it would trim its work force by 1,100 jobs by the end of 2001. Other dot-com Super Bowlers that trimmed jobs include Kforce.com, which cut more than 150 staffers, and Britannica.com, which cut 75...

Gateway, Inc. (NYSE: GTW) fell 1.80 to 21.10 Friday after the companyreported a fourth-quarter loss, and announced a restructuring plan thatincludes cutting more than 10 percent of its staff and taking a US$50 millionpre-tax charge to first-quarter results The San Diego, Calif...

Of course, having enough well-trained staff on hand to pull this off on a large-scale basis is a challenge for e-tailers, retailers, service companies and everyone in between. But someday, I believe, instant messaging will be a standard means of extending customer service reach.

Ashford's move up the luxury e-tail ladder also has to do with an emphasis on service. When holiday sales were anticipated to test the limits of the staff, Ashford added staff. With customers still smarting from last year's delivery debacles, Ashford promised next-day delivery on most items...

Ashford's move up the luxury e-tail ladder also has to do with an emphasis on service. When holiday sales were anticipated to test the limits of the staff, Ashford added staff. With customers still smarting from last year's delivery debacles, Ashford promised next-day delivery on most items...

Ashford's move up the luxury e-tail ladder also has to do with an emphasis on service. When holiday sales were anticipated to test the limits of the staff, Ashford added staff. With customers still smarting from last year's delivery debacles, Ashford promised next-day delivery on most items...

This week, Kozmo joined MVP.com, Ameritrade and New York Times Digital in announcing staff-cutting measures of their own. ...

In fact, Drugstore.com increased its revenue in the most recent quarter despite having laid off 60 employees, or about 10 percent of its staff, in an effort to reduce operating expenses. At the time, the company said that the job cuts were "prudent and appropriate actions tha...