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EXPERT ADVICE

5 Ways to Personalize B2B E-Commerce

Instead of hiring an entire staff to take care of billing new buyers and collecting outstanding invoices, B2B sellers can dedicate those funds toward more pressing matters, such as enhancing buying experiences and streamlining operations In the event that a buyer needs additi...

EXPERT ADVICE

How Customer Expectations Contribute to Fraud and Losses

Then, your service provider can deploy the right tools and strategies to win disputes and minimize the risk of chargebacks going forward. Obtaining specialized expertise can result in more efficient allocation of staff and resources and better long-term revenue retention Take ...

EXPERT ADVICE

How SMBs Can Trade Stressful One-by-One Shipping for Streamlined Operations

Chances are, SMBs don't have a shipping department. It's entirely possible that the entire business is the shipping department. It is difficult to grow a business when a single person or a couple of staff members are struggling to keep up with orders If you are a SMB, does thi...

OPINION

Qualcomm: Rethinking AI in a 5G Quantum World

This segment opened with a smart home door lock that would use facial recognition to allow access. It not only would eliminate house keys, but also create a record of who entered your home and when, and potentially flag people who weren't authorized (like a change in your house cleaning staff) that might create a concern. ...

INSIGHTS

Back to the Old School With Zoho

Zoho has done a lot to ensure that it can be the low-cost producer in a competitive space. The company builds everything in-house, and it trains its staff from high school onward. Those are the two biggest costs associated with software today, meaning their overhead is almost as low as you can take it.

EXPERT ADVICE

10 Steps to Create a Seamless Omnichannel Business

STAFF STRATEGY -- How do we train our staff to make sure they deliver a state-of-the-art and consistent customer experience across all sales channels? DELIVERY STRATEGY -- How do we make sure that we offer the methods of delivery our customers expect?...

What Lies Beneath Facebook’s Sudden Embrace of Government Regulation

There is a phenomenon called "regulatory capture" as well, in which regulated companies gain a degree of operational control as former staffers become regulators Thus the Roman concept of "Quis custodiet ipsos custodes" -- or who guards the guards -- is reflected in who regula...

INSIGHTS

Stocks and Flows, in Brexit and CRM

CRM was the first front office system to help organize significant staff doing important but far from routinized things for the business. You could rely on back office apps to organize various aspects of production, but the front office was the Wild West before CRM. The back ...

Following Protests, Google Cuts Temps, Vendors, Contractors a Fairer Deal

Google has unveiled new minimum standards for temps, vendors and contractors (TVCs) in the United States, in response to demands from an employee coalition that included full-time Google staffers as well as temporary workers and contractors "Yesterday, we shared an update on ...

EXPERT ADVICE

Wayfair v. South Dakota: How Amazon Played Both Sides

Find good software that allows you to calculate rates, file forms, and remit taxes while reducing staff time. As the Supreme Court mentioned in its ruling, there are software programs that can help with calculating rates. Use them -- it will make life far more manageable. 6.

EXPERT ADVICE

Using the Contact Center to Help Build Brand Loyalty

The cloud makes it easy for organizations of any size to take advantage of state-of-the-art technologies, including Contact Center as a Service (CCaaS) solutions. For smaller organizations, the cloud provides a complete solution (hardware, software, and support), thereby eliminating the need to hire and retain a staff of experts. For large organizations, the cloud's virtually unlimited scalability is a significant advantage...

FTC Eyeballs ISPs’ Data Privacy Practices

"We will determine next steps after staff and the commission have had time to review the requested information," Henderson said "When the Federal Communications Commission killed Net neutrality, [FCC Chairman] Ajit Pai basically noted that anticompetitive issues would be best ...

Apple Presents Its Spin on Entertainment and News

Apple on Monday announced a raft of new services, including original TV programming and news and magazine offerings, at an event held at the Steve Jobs Theater in Cupertino, California ...

OPINION

How to Rein In Powerful Companies Without Ruining the US Tech Industry

Ensuring that audit departments were properly staffed, supported and missioned to identify and correct injurious behavior at all levels of a company would go a long way toward preventing companies like Facebook from abusing their privilege. This would need to be done careful...

Amazon Drops Lowest-Pricing Rule for Third-Party Sellers

Seller scams have impacted staff, some of whom leaked data to sellers. Amazon has fired a few employees in the U.S. and India for inappropriately accessing data that disreputable merchants misused Blumenthal welcomed Amazon's decision to drop the MFN clause, but reportedly sai...

Facebook’s 2FA ‘Security’ Practices Violate User Privacy

Facebook has undermined privacy on its network by exposing mobile phone numbers provided to secure user accounts through two-factor authentication. That's because anyone can use the numbers to look up a user's account. One doesn't even have to be a Facebook member to do so ...

Learning Online: Getting Down to Business

"If the first decade of the 21st century saw schools and businesses worrying about how they could meet their training requirements and make sure their students and staff were seeing the content they had to see to be qualified, they're now caring much more about the quality of that content and how it's shaping their learners," said Nyland.

Microsoft Defends Jumping in AR Bed With Military

"Frankly, the opinions of key executives and senior engineers are likely to outweigh clerical staff and knowledge workers," he told TechNewsWorld Employee activism can be somewhat dangerous for a high-tech company, though, according to Rob Enderle, principal analyst at the End...

EXPERT ADVICE

Why You Should Source Foreign Talent for AI, IoT and ML

Do not miss the opportunity to try and incorporate Latin American resources into your staff. Make them part of the pipeline. Take advantage of the cultural and knowledge exchange, increase your throughput in critical domains, improve your processes, and expand ...

ANALYSIS

Is It Time to Hire a Cyber Specialist?

Even though the topic itself is increasing in importance, it remains a truism that many smaller organizations (and in fact, some mid-sized ones) don't have specialized security expertise on staff. That isn't to say that there's nobody working on security-relevant tasks in th...

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