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OPINION

Why Intel Is in Such Horrid Condition

Building on Apple by partnering with it to the disadvantage of other OEMs seems particularly foolish, given Apple's reputation with vendors and Andy Grove's near-legendary hate for that company (due to an earlier betrayal). This isn't bad only in the near term -- it likely will be catastrophic in the long term, because Apple clearly has been staffing up so that it no longer must use Intel for modems, and it clearly has set expectations to evolve to ARM from x86 for its PC line. ...

Facebook Adds Petition Feature to Global Community-Building Effort

Facebook COO Sandberg worked in the administration of President Bill Clinton as chief of staff to Treasury Secretary Larry Summers. She was rumored to be a potential running mate for Hillary Clinton "Facebook seems to be drawn to political activities and features. I don't know...

ANALYSIS

4 Techniques for Validating Enterprise Blockchain

Unless your organization's security team has staff who are familiar with cryptocurrencies, through personal interest or because of off-hours speculation, this type of attack is probably unfamiliar to the security team. That said, depending on the specifics of usage, this very well can be something your implementation team needs to think about. ...

INSIGHTS

NetSuite’s Revelations at NRF

Eighty percent of retail executives believed that consumers would feel more welcome if in-store staff interacted with them more. Less than half (46 percent) of consumers agreed, with 28 percent noting they would feel more annoyed Seventy-nine percent of retail executives belie...

EXPERT ADVICE

Let Your Data Do the Forecasting

Companies are always looking for ways to be more efficient. You want to provide excellent service to your customers, of course, while still cutting down on your operational expenses. Every call center must figure out the right balance: Overstaffing increases overhead, while understaffing leads to missed revenue or a bad customer experience. ...

EXPERT ADVICE

6 Ways to Safeguard Data Before an Emergency Strikes

Assign specific tasks to each member of the team as part of the plan. Every staff member should understand that data is an asset, and that it must be managed proactively before an emergency strikes. Of course, you should create a data plan as part of a broader disaster response plan that first ensures personal safety. Never place people in a spot where they try to save data when instead they should be exiting the building or taking some other action. Simply reinforce the need for proactive planning.

ANALYSIS

Preventing ‘Natural’ Cybersecurity Erosion

Consider first that allocation of staff isn't static and that team members aren't fungible. This means that a reduction in staff can cause a given tool or control to have fewer touchpoints, in turn decreasing the tool's utility in your program. It means a reallocation of responsibilities can impact effectiveness when one engineer is less skilled or has less experience than another...

EXPERT ADVICE

It’s Time to Take a Hard Look at Healthcare Cloud Security

Prioritize training -- When thinking in terms of compliance and security, it is easy to get technical and to focus on data systems. However, the truth is that the staff is a major threat: Human beings can jeopardize ePHI and other key data accidentally. People are a major threat across industry, but they represent an especially critical risk in healthcare. Training tops the list of tips for safeguarding healthcare data from data loss Software as a Service (SaaS) firm Digital Guardian...

EXPERT ADVICE

Is Weak Data Integrity Foiling Your CRM?

American companies spend an enormous amount of money on training. Spending reached more than US$90 billion in 2017, an increase of over 32 percent from 2016, according to Training magazine's annual survey about the kinds of investments companies with 100 or more employees make on training activities, including everything from the salaries of internal training staffers to expenses for travel, facilities and equipment...

EXPERT ADVICE

The Do’s and Don’ts of Designing a Great Digital UX

Businesses can use custom visual content to stand out from the competition. A simple start is to use real pictures of teams/staff, offices/locations and products/services. Moreover, details like updated banners to reflect appropriate seasons, upcoming holidays or events relevant to the market/industry also help to add unique visuals. Unique visual content is a great way to enhance UX...

INSIGHTS

Philanthropy’s Dunning-Kruger Effect

Traditional philanthropy from the days of Carnegie, Ford and the Rockefellers often set up organizations to distribute fortunes made during a business career to good causes. While those philanthropists certainly were involved, they relied on staff and others to accomplish missions they set forth...

OPINION

Managing Sales Talent Not as Easy as ABC

A-B-C-player thinking came out of an era when the customer had one point of contact with the seller -- one key decision maker talked to one salesperson. Those days are over. The average deal involves seven or more decision makers, and the seller may call on resources ranging from sales engineers to professional services staff and beyond, including other members of the sales team...

Facebook Staffers Once Brainstormed Ways to Sell User Data: Report

Facebook at one time considered charging companies for access to its user data, according to a Wall Street Journal report based on three pages of unredacted material from an 18-page document showing portions of some internal Facebook emails, mainly from about 2012 to 2014 ...

EXPERT ADVICE

Transforming Customer Insights Into Actionable Intelligence

Enabling greater interactions between staff and consumers can be extremely valuable in finding new ways to improve a business. However, decision-makers must ensure they have the tools in place to give customers a voice and then use them to evaluate their business and drive it forward...

OPINION

Amazon Is Just the Tip of the AI Bias Iceberg

A more commonly known fact is that historically -- and even currently -- men have dominated the IT space. Today, major companies like Google and Microsoft have tech staffs comprised of only 20 percent and 19 percent women respectively, according to Statista. Considering these statistics, it's no wonder that we create technologies with an unconscious bias toward women...

ANALYSIS

When the News Went Live… Online

Additionally, social media Q&As about particular topics, articles, and events have become commonplace within online news. These can occur with writers themselves, as is the case with Politico's coverage of the midterm elections, or in the case of news aggregators like Yahoo! and Google, which have a limited staff of writers or no writers at all, but host live streams of other news stations instead...

ANALYSIS

When Is the Time to Hire a Cyber Specialist?

Even though the topic itself is increasing in importance, it remains a truism that many smaller organizations (and in fact, some mid-sized ones) don't have specialized security expertise on staff. That isn't to say that there's nobody working on security-relevant tasks in th...

OPINION

Let Your Customers Drive the Change You Want

A sales manager who suggests new strategies, unveils new territories, or even merely encourages the sales staff to use CRM may encounter significant pushback. In the support world, efforts to coach agents may be met with skepticism and even hostility by agents who feel they'r...

EXPERT ADVICE

How E-Commerce SMBs Can Step Up Sales Engagement

Instead of declaring that spent money as simply "the cost of doing business," best-in-class organizations have been implementing sales engagement platforms to realize dramatic increases in the conversion of new leads into new sales, without investing in any additional staff or marketing programs.

EXPERT ADVICE

How Vulnerable Is Your E-Business to Employee-Assisted Fraud?

Plenty of different businesses will feel the need to bring on additional staff -- from those in the travel sector to shipping and even dining. However, retail is going to experience the biggest holiday hiring bump, and wages for temporary workers in the retail sector are expected to surge 54 percent over last year. It's all part of the booming economy and tight labor market, and those conditions have been forcing recruiters to start hunting for help earlier this year, too...

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