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“Flexible CX models that can scale in response to changing customer expectations will be key, with a growing reliance on agile staffing solutions, including outsourcing, to support this adaptability without compromising quality.” “In 2025, CX won't just be a function -- ...

A related bright spot is the seasonal hiring this shopping season. NRF expects between 400,000 and 500,000 workers, reflecting a fully staffed retail industry The forecast methodology considers 20 economic data points, including GDP, employment, income, inflation, and interest...

"People watch TV in the privacy of their own homes and have a reasonable expectation that no one is watching them watch,” said Jacob Hoffman-Andrews, a senior staff technologist at the Electronic Frontier Foundation, an international non-profit digital rights group based in San Francisco...

Ironically, while inflation has hit the prices of many products, flagship smartphones have been, for the most part, inflation-resistant. “Most of the price increases have been limited to premium models,” noted Max McCaskill, a staff writer with WhistleOut, a search engine for cell phone and internet services...

Mods have always been overworked because the position tends to be understaffed. Still, an AI mod can scale up according to the number of players, which would allow for faster rulings and better help for both noobs and experienced players who don’t want to come off as noobs P...

Lowe noted that Smart Technologies' products are mainly trained by teachers for teachers. The company has a large staff of current and former educators, which results in a wide range of skills in technology adoption that help customers The challenge lies in scaling that insigh...

Until companies reverse the trend of underfunding and understaffing marketing, those with poor brand management will continue struggling with less-than-stellar financial performance. It's a shame to watch Intel Inside degrade this much. I hope Intel can rediscover the drive and focus needed to restore the brand to its former status as a symbol of quality...

A new approach to personalized computer instruction could help mitigate the impact of teacher shortages, understaffed classrooms, and lackluster self-learning, issues that have worsened since the pandemic The EdYOU solution is built around an AI-powered learning tool that uses...

For many, the need for an in-house DBA has been replaced by a dependency on their cloud provider. Some have found the cloud too expensive and have returned to on-premises operations. In these cases, they need to have staff to handle the traditional work of a DBA Stokes: Costs ...

Automating consumer responses across digital channels lowers costs and saves money from a resource and staffing perspective. Combining conversational AI with other process automation technologies -- such as robotic process automation (RPA) -- can increase efficiency and productivity by scaling concurrent customer service and support interactions, he continued...

“That creates a laborious, time-consuming, tedious process,” he told TechNewsWorld. “The help desk staffs at most businesses right now are strained to the breaking point. I'm hearing about companies hiring armies of contractors coming to touch machines and working 24/7. The longer that goes on, the more likely you're going to have fatigue set in. It's a recipe for burnout."

This last is incredibly important given the typical staff changes from country to country where you don’t often have experienced decision-makers where you need them, leading to catastrophic mistakes. Done right, AI has the unique ability to come up with and provide a critical response to an unanticipated problem in real time...

The notion of an un-distro in the Linux world refers to its lack of some of the features of other full, traditional Linux distributions, according to Chainguard Staff DevRel Engineer Adrian Mouat. Most notably, there is no Linux kernel "Most of today’s workloads run on conta...

Other solutions focus solely on the financial impact of returns, such as reducing costs or retaining revenue. ReturnBear optimizes for an improved customer experience (CX). It provides package-free, label-free, instant refunds at staffed drop-off locations This framework resul...

“In our research, we've seen a top benefit of using generative AI is the technology's ability to alleviate or automate tedious and manual tasks,” said Thomas Vick, senior regional director for Illinois, Tennessee, and Missouri for Robert Half, a global staffing and recruiting firm...

Sigma Computing is excited to announce the release of its on-demand webinar, “Embedded Analytics Made Easy: Go From Concept to Launch in 10 Days," a comprehensive guide to revolutionizing your data strategy and delivering actionable insights with unprecedented speed ...

Forrester was also optimistic about gen AI for language, which it predicts will transform knowledge work. One of the areas where it will have an immediate impact is customer service -- where its ability to extract and retrieve knowledge from unstructured data allows high volumes of inquiries to be handled without the cost of adding staff...

The cyber facilities staff works with different municipalities and anyone with an initial career thinking about upskilling through its certification programs. The Cyber Center also works with K-12 programming to acquaint students with cybersecurity at the earliest stages "They...

Another notable attack identified in the report is using the Windows Background Intelligent Transfer Service (BITS) to perform "living off the land" forays on an organization's systems. Because BITS is a tool used by IT staff to download and upload files, attackers can use it to avoid detection...

In addition, fast-food restaurants, where staffing post-pandemic has been tough, are looking at replacing all the employees with robots and AI. I haven’t tried one of these automated burger joints myself yet, but I did try the automated Barista created by Dell a few years ago, and it was, quite honestly, the best cup of coffee I’d ever had from a store. Even back then, robots and AI could do many things better than people...