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Pegasystems App Susses Out Customers’ Soft Spots

Pegasystems has rolled out the newest iteration of its marketing application. New or enhanced features include improved ability to perform real time event-triggered actions and new B2B recommendation functionality. ...

Microsoft Catches Activist Investor’s Eye

Activist investor ValueAct Capital has invested US$2 billion in Microsoft, according to a report on CNBC Monday morning. ...

Yahoo Weather, Email Mobile Apps Aim for Elegance

Yahoo last week unfurled two new apps that should help strengthen its mobile bona fides: the Yahoo Weather App for iPhone, iPod and iPod touch; and Yahoo Mail Apps for iPad and Android tablets ...

Tech Tools Aid Boston Bomber Manhunt

The Boston suburbs were in lockdown on Friday, following a deadly shootout Thursday night with two men suspected of setting off bombs at the Boston Marathon on Monday. ...

The Hidden Risks of Mobile CRM, Part 2

The Hidden Risks of Mobile CRM, Part 1 ...

eBay Likely to Be Forgiven for Q1 Misses

eBay posted solid first-quarter earnings on Wednesday, but the company underperformed based on projections by Wall Street. eBay then delivered guidance that did not meet the mark, doubling investors' disappointment ...

Apple Falls From Investors’ Grace

Apple's stock took another hit on Thursday, sinking to a dismal US$392.25 by the closing bell. ...

Yahoo Investors Waiting to Exhale

Yahoo's latest earnings report was a mixed bag, and Wall Street didn't seem to know how it should react. Following Tuesday's report, the company's stock dropped slightly on Wednesday, then rose slightly and ended the day a tiny bit ahead. On Thursday, Yahoo shares were off by about 2 percent mid-day, in sync with the market overall ...

Microsoft Invites Amazon to IaaS Brawl

Microsoft this week announced general availability of Windows Azure Infrastructure Services. The Infrastructure as a Service offering previously had been in limited release ...

Kobo’s Aura HD Targets Folks Who Want to Curl Up With a Good E-Reader

Kobo on Monday introduced the Aura HD, an e-reader that sports some high-end touches such as a one-month-plus battery life. Other features that set the Aura HD device apart from other e-readers in the market include a high- resolution E Ink display and a 6.8-inch screen designed to look and feel more like a book. ...

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Kana Adds Context, Subtracts Search

Kana Software on Tuesday debuted its next generation of Kana Enterprise, a multichannel customer service application with functionality for both the agent-based desktop and self-service. ...

What We Think We Know About Twitter Music: Presumably Uncondensed

Twitter has officially announced its forthcoming push into the digital music space. After weeks of rumors, including one that promised such a service would officially launch over the weekend, Twitter has announced that something, indeed, is coming. ...

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Blackbaud Gives Fundraisers New Tools, Then Gets Out of the Way

Blackbaud, a CRM vendor that specializes in the nonprofit sector, has rolled out a new release offering additional social and mobile functionality. ...

VCs Throw Foursquare a Hail Mary Pass

Foursquare, the poster child for check-in tech when the trend was hot, announced this week that it has raised US$41 million in a new financing round. ...

Google Bends to Dodge European Blow

Google has submitted a formal set of remedies to the EU Competition Commissioner, which will be shared with competing companies and customers as part of the settlement negotiations. ...

The Hidden Risks of Mobile CRM, Part 1

As mobile marketing evolves, so do its risks. ...

IRS May Be Sifting Through Email in Defiance of Court Order

The ACLU has raised a disturbing possibility after reading 247 pages of records it obtained from the Internal Revenue Service via a Freedom of Information Act request: The agency may be reading taxpayers' emails without a warrant. ...

Bitcoin Streaks Toward the Sun

Bitcoin's meteoric rise has pushed it over the US$200 mark. Five days ago, the open source peer-to-peer digital currency was trading at $150, a level that alternately wowed and worried speculators. Two months ago, it was worth about $20 ...

Shodan Sheds Harsh Spotlight on Internet of Things

Shodan has burst from the shadows into the spotlight, courtesy of a profile in CNN that describes it as "the scariest search engine on the Internet." Indeed, delving into what it can do is sure to generate some uncomfortable -- even fearful -- possibilities. ...

Eggs in HTC’s One Basket Showing Some Cracks

HTC announced earnings for the first quarter of 2013 that were decidedly not pretty. Its net profit dropped some 98 percent, sinking to 85 million New Taiwan Dollars, or US$2.8 million -- the lowest quarterly earnings for the company since its launch in 2006. ...

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