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Airline travel experiences were relatively satisfactory for passengers in 2012, based on a number of metrics -- except for the most telling one of all: customer complaints. Those rose sharply, according to the Airline Quality Rankings Report, which examined 14 of the largest U.S. airlines and their performance. Overall, Virgin America claimed the highest customer satisfaction rank, while United Airlines scored the lowest...

Apple may be moving closer to launching a streaming music offering, or "iRadio," as it's known in the rumor mill. It's on the verge of striking a deal with two major music labels, according to a report in CNET citing anonymous sources. ...

Salesforce.com has upgraded Salesforce Chatter with a new feature that collects and aggregates unstructured data -- or perhaps better put, social intelligence -- onto one page for easy reference. ...

Tablets, especially lower-priced tablets, are on track to overtake PCs within the next few years, according to new projections from Gartner. ...

The hactivist group Anonymous has taken on North Korea, it appears, hacking into the country's official Twitter and Flickr accounts on Wednesday. It reportedly sent out tweets ridiculing the country's leader, Kim Jong-un, and used its Flickr account to portray him in an unflattering light, to put it mildly. ...

SugarCRM and Colosa are getting set to debut a new Sugar module based on a visual tool that lets users design business process workflows inside SugarCRM. They'll be able to control the way tasks get routed; track how long it takes to complete; and control which screens get displayed and their order. ...

Marketing automation company Marketo filed paperwork with the Securities and Exchange Commission on Tuesday to launch an initial public offering. The IPO is valued at US$75 million. ...

Windows 7 is the most popular desktop operating system, with 44.73 percent market share, according to Net Applications' March report. Windows 8 is not even a close second -- old standby Windows XP is. ...

The Consumer Finance Protection Bureau announced last week that it has expanded the Consumer Complaint Database it launched last summer, increasing the number of complaints about credit card companies from 19,000 or so to 90,000. The added data comes from additional players such as mortgage companies, banks, private student loan providers and other consumer lenders. ...

It appears Facebook CEO Mark Zuckerberg is plunging into the controversial national debate on immigration reform. An issue-advocacy group he formed has hired two lobbying firms: Peck Madigan Jones; and Fierce, Isakowitz & Blalock. ...

CallCopy recently unveiled cc: Discover 5.1, an upgrade to its flagship workforce optimization suite. Many of the changes incorporated in this version were made at the behest of customers who provided feedback at the company's first annual User Conference last fall, Patrick Hall, CMO of CallCopy, told CRM Buyer. ...

Walmart wants to get the jump on e-tail competitors such as Amazon by widely offering same-day delivery for online purchases, executives told Reuters in an exclusive interview. Instead of contracting with a shipping provider, it would use one of its most plentiful and never-ending resources: the customers who stream into its 4,000 stores every day.

If you have been thinking lately that the chief marketing officer has been driving CRM purchases more than the IT department, you're right. ...

Walmart ratcheted up the e-competition a notch with the announcement Tuesday that it would soon begin offering a locker service similar to the one Amazon recently rolled out. ...

After six years of watching helplessly as competing providers basked in the iPhone's glory, T-Mobile is going to start offering the coveted device as well. The carrier made the much-anticipated announcement at an event Tuesday morning, where it also revealed plans to step up its 4G network rollout. ...

Consumers give hotels, airlines and car rental companies high marks in customer satisfaction for the mobile experience they provide, according to the "ForeSee Mobile Satisfaction Index: Travel Edition." Online travel agencies, however -- not so much. ...

As initial public offerings go, Marin Software couldn't have asked for much better than its Friday debut on the New York Stock Exchange. ...

CoreMotives is a marketing automation platform that operates completely within Microsoft Dynamics CRM. Acquired by Silverpop about a year ago, CoreMotives remains a separate offering from its parent's flagship Engage platform, which features its own Microsoft Dynamics CRM integration ...

Times are changing for BlackBerry. ...

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