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Congress Probes United Airlines’ Customer Mishandling

The Association of Flight Attendants-CWA submitted written testimony to the hearing, noting that crew are overworked, flights are understaffed, and the airlines have reduced seat size and increased the number of seats in the cabins Further, respect for authority, as well as de...

New Deals Turn Twitter’s Content Stream Into a River

BuzzFeed will provide a new morning news show called "MorningFeed," which will feature staff reporters and special guests on set Cheddar, which airs a streaming show called "Closing Bell" on Twitter at 3 p.m., has launched a show called "Opening Bell" at 9 a.m., live from the ...

HOW TO

Linux’s Big Bang: One Kernel, Countless Distros

Development teams for server-focused distros often are large and are staffed with veteran programmers who can provide years of support for each release. Desktop Distros...

Healthgrades’ CareChats Aims to Tear Down Doctor-Patient Wall

Several major healthcare systems have used CareChats to help doctors and other hospital staff manage patients with chronic illnesses and for other purposes. Ochsner Health System, for example, instituted a pilot program in which primary care doctors prescribed the CareChats...

Report: Commercial Software Riddled With Open Source Code Flaws

Software developers and IT staffers who use open source code fail to take the necessary steps to protect the applications from vulnerabilities, according to the Black Duck report. Even when they use internal security programs and deploy security testing tools such as static analysis and dynamic analysis, they miss vulnerable code...

ANALYST CORNER

Will Amazon Go Reinvent Retail?

Confused, I walked up to the customer service counter and asked for help. All I wanted was for someone to explain what I was doing wrong. The staff tried and couldn't figure it out either. I asked several different Sam's Club workers and got the same response -- a blank stare...

SugarCRM Adds Enterprise Management to Mobile App

Getting mobile CRM right will "improve sales productivity by reducing the amount of time sales staff spend on updating CRM, which is one of their top complaints," she added. That will increase usage and "lead to better data and insights for companies to forecast business." ...

Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions

Consumers will have to encrypt all their traffic, using either a virtual private network or Tor, advised EFF Senior Staff Technologist Jeremy Gillula. "You can't just install Privacy Badger or browse in incognito or private mode," he told the E-Commerce Times....

OPINION

Trust: Why Financial Services Should Embrace DoL’s Fiduciary Rule

No firm seized the opportunity before the rule's initial proposal six years ago to position itself as THE business that emphasized the success of its customers over the commissions of its sales staff, which would have sent a strong signal to customers. Now, there's a marketin...

LinkedIn Burnishes Sales Navigator for the Enterprise

If enterprise staff opt-in their LinkedIn network to their enterprise TeamLink pool, the connection list is "surfaced as a possible introduction path when a rep is looking at a lead," noted Doug Camplejohn, head of products for LinkedIn sales solutions "Warm intros are our No....

Google Unveils Guetzli, Open Source JPEG Encoder, to Speed Browsing

"In preliminary testing, we are seeing real advantages in combining Guetzli with Lepton, as long as you apply Guetzli first," said Daniel Reiter Horn, staff software engineer at Dropbox. "For example, one test we tried resulted in ~24 percent savings from Guetzli and an addit...

GOVERNMENT IT REPORT

Federal Agencies Mirror Commercial Websites for Encryption

"We are supportive of efforts by the federal government to proactively protect the privacy and security of Internet users when they use government websites. By making what used to be a laborious process into a turnkey one, GSA is doing the right thing," said Nat Meysenburg, staff technologist at New America's Open Technology Institute...

IDG’s New Pipeline Activator Aims to Get Sales Timing Right

More than 70 percent of the more than 200 B2B companies surveyed said they had staff fully or partially dedicated to ABM. Forty-one percent of the participating companies had a full program in place, and 58 percent were running a pilot or test program....

Online Trust Alliance Launches IoT Security Campaign

OTA Executive Director Craig Spiezle later this month will meet with White House staff, and FTC and FCC commissioners to kickstart efforts to harden IoT security measures, he told the E-Commerce Times. In addition, he will participate in five or six congressional staff meetings...

Apple’s New Space Station Ready for Takeoff

It will take about six months for staff to relocate to the campus, where additional buildings will be constructed and parkland developed well into the summer months. "Steve's vision for Apple stretched far beyond his time with us," said CEO Tim Cook. "He intended Apple Park t...

ANALYST CORNER

Trump’s Not the Only One With a Phone Security Problem

If only we all had a White House communications security staff looking out for us. Even then, there are no guarantees. That's Trumps dilemma. The more important the person, the more direct attacks are likely Protect Yourself ...

Munich City Government to Dump Linux Desktop

Some of the city officials behind the proposal have blamed LiMux for numerous ongoing IT problems. However, others maintain that the IT disarray resulted from a previous city council decision to fractionalize the staff into different departments. That reportedly caused organ...

OPINION

Winning the Sales Talent War in the Big Data Era

Having an empty slot on your sales team's roster imposes an opportunity cost on your organization: You're missing out on sales as you battle to staff your sales teams appropriately Filling those slots is not cheap, even discounting the compensation payments you may have to mak...

Silicon Valley Firms Lock Arms Against Trump Immigration Order

Further, the ban could force foreign companies to grow their operations outside the U.S., and U.S. companies to staff their operations outside of the U.S., they argue High-Tech Holdouts...

Tech Industry Reacts to Trump’s Immigration Order

The Silicon Valley leaders' concerns go to the heart of the ability of their firms to recruit staff and conduct business. Many of their top executives, as well as professional programmers and engineers, have been recruited from Asia, the Middle East, and other parts of the world that are impacted directly by the Trump administration's recent and proposed executive orders...

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