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Silicon Valley Up in Arms Over Proposed H-1B Overhaul

Staffing Shortfall Within the tech industry, there is widespread fear that the proposed order could threaten the ability of Silicon Valley companies to recruit and retain a specialized workforce. Many engineers, programmers and other skilled workers come to the U.S. to fill h...

Banking Customer Satisfaction Barometer Inches Up

Customer satisfaction came down to products and services, and branch staff performance, according to the report "Branch staff are the face of the bank, and a representative who isfriendly, knowledgeable and empathetic will often make a personalconnection to the customer," expl...

LINUX PICKS AND PANS

FastComputer: Fussy but Fixable

The latest version is 2.2.1, but that is not solely the developer's choice. He apparently has been in a holding pattern for new builds until the Suse Studio staff solves the "Error retrieving status information" bug that is affecting all distros built on openSuse Leap As adver...

Pipedrive Attracts Funds for Global Expansion

Pipedrive intends to use the funding to accelerate product development, hire additional staff, increase investment in infrastructure, and grow its ecosystem of partners. It will tap Atomico's expertise in helping companies grow on a global scale "We've seen triple-digit year-o...

ANALYST CORNER

Why Companies Botch Customer Care

I bought something but wanted to return it -- but the neighborhood Walmart couldn't take it back and its staff didn't know what I should do. After visiting several other Walmart stores, I finally learned that another company had made the sale to me, and that I would have to contact that company regarding my return. That wasted plenty of my time...

Devs Alerted to Long-Delayed Android Wear 2.0 Reboot

Another smartwatch industry development was Fitbit's acquisition last month of Pebble's intellectual property and key staff members. There previously had been rumors that a deal was in the works, as Pebble was struggling under the weight of steep financial debt and limited distribution...

EXCLUSIVE INTERVIEW

Eagle Creek CRM Director Sandeep Kadam: What Today’s Customers Want

CRM also allows for effective staff management. You need to understand how many people are meeting your expectations. All of that information is available in CRM, but a good CRM system is able to provide patterns that will allow leadership to make staffing changes, increase or decrease staff, or provide additional training.

Medium Slashes Staff, Aims to Fix ‘Broken’ Model

Medium, the once-promising platform led by Twitter cofounder Ev Williams, is losing 50 staffers -- about a third of its workforce -- and will undergo a radical overhaul to fix what the CEO has deemed a "broken" business model -- advertising-supported online publishing. Willia...

INSIGHTS

Customer Service Takes a Turn

We're mis-staffing the call center for today's activity, the HBR article suggests. I say mis-staffing rather than anything else because the staffing model is simply old; it's built on the assumptions of another time, and it no longer addresses service realities...

Evernote Toes the Privacy Line

Caught off guard by a huge backlash,Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan, which was scheduled to go into effect in January, would have allowed staffers to review private customer notes as a means of ass...

Uber Staff Still Stalking Customers, Claims Suit

The controversy over Uber staff using the company's tech to track people's movements was reignited this week when information in a pending lawsuit began circulating in the tech press Uber employees can pull customer data at will, alleged Ward Spangenberg, the company's former ...

FCC’s Tom Wheeler Hitting the Road

"The recent attempt by FCC staff to get involved in zero rating by mobile carriers -- allowing unlimited data for in-network video -- is a good example," said Blum. "Under Wheeler -- or likely any Democratic chair -- a crackdown on zero rating seemed likely, but with a Republican majority, that's not going to happen."

Fitbit Pulls Pebble From Rock, Hard Place

The company clearly has been struggling, having laid off 25 percent of its staff earlier this year, when CEO Eric Migicovsky acknowledged that money was tight "Fitbit is acquiring certain assets of Pebble, including key personnel and intellectual property specific to software ...

Uber Sees Gold in Autonomous Vehicle Field

The new AI lab initially will be staffed with the 15 employees from Geometric Intelligence, and additional hires are expected in the future. NYU Development...

SPOTLIGHT ON SECURITY

Ransomware Fighters Get New Free Tool

Nov. 30. Greene King, the UK's largest pub retailer, apologizes and offers identity theft service to some of its staff after an email including a list containing information on more than 2,000 bank accounts was accidentally distributed by its payroll department to pubs in the chain...

Zenefits Pays the Piper

The department suspended half the $7 million in fines because Zenefits took various remedial actions, including replacing its former CEO and retraining its staff Zenefits will have to pay the full sum if a 2018 examination of its business practices should find that it failed t...

CNN Taps Beme Talent to Cultivate Millennials

Neistat will provide the content expertise, and Beme cofounder Matt Hackett will lead digital innovation at the new company. There are plans to hire dozens of new staffers, including producers, builders, developers, designers and content creators, according to CNN. Young Turk...

SPOTLIGHT ON SECURITY

Cyber Grinches Could Disrupt Holidays’ Biggest Shopping Weekend

Nov. 18. Michigan State University announces it will notify some 400,000 current and former students and staff of data breach that has compromised their personal information Nov. 19. Russian telecom watchdog Roskomnadzor discovers data breaches at 55 websites that contain pers...

GOVERNMENT IT REPORT

US Comptroller Gears Up for Blockchain and Internet Finance

awareness and training activities for OCC staff; and coordination and facilitation....

SPOTLIGHT ON SECURITY

Bot Armies Boost Candidates’ Popularity on Twitter

Oct. 17. Katy Independent School District in Texas warns 78,000 students and staff members their personal data is at risk due to a data breach Oct. 19. Czech police announce they have arrested a Russian citizen in Prague wanted by the FBI in connection to 2012 data theft of 11...

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