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Last summer, open source CRM provider Zurmo threw its hat into the CRM ring with a beta version of its particular take on the hot new gamification software category. ...

The Federal Trade Commission and Google have reached a settlement on a two-year investigation the agency conducted into the search engine giant's business practices. In short, Google has agreed to give competitors access to standard-essential patents and allow its advertisers more flexibility in how they use rival search engines. Perhaps most significantly, Google has agreed to refrain from seeking injunctions to block rivals from using its standard-essential patents...

After an arguably crummy 2012 for Facebook, it is kicking off 2013 on a positive note: J.P. Morgan raised its price target on the social network giant from US$29 to $35 at the start of the year, citing the progress the company has made with its mobile advertising business unit. ...

The gaming revolution has begun ...

Some Netflix customers found themselves without service on Christmas Eve -- an unpardonable lapse on a day when many are snuggled in their homes and eager for entertainment ...

CRM applications tend to embody a range of features, depending on the maker and the audience. Some applications are stripped-down products sporting a handful of features -- and only those features -- deemed necessary to the user. Other products have become de facto mini-ERP systems with their integrations into back-end systems and business analytics...

Instagram's recent changes to its terms of service have led one user to file a proposed class action lawsuit against the company, alleging breach of contract and other violations ...

This story was originally published on Aug. 21, 2012, and is brought to you today as part of our Best of ECT News series ...

Research In Motion delivered a mixed bag of news in its latest quarterly earnings, prompting the phone maker's stock to drop on Thursday by some 17 percent. The so-so report reignited fears that RIM will remain a marginal company, even if its BlackBerry 10 operating system, expected to debut on Jan. 30, is a blockbuster success. ...

Path, a social networking startup designed for the mobile environment, on Thursday launched a new social search feature that is both simple and highly intuitive -- and that plays to Path's unique strengths as a private mobile social network. ...

Salesforce.com rolled out an integration between Sales Cloud and Work.com this week. The integration is currently available in pilot and will be made generally available to all Salesforce.com customers in the first half of 2013 ...

The U.S. Patent and Trademark Office on Wednesday rejected all 21 claims in Apple's "pinch-to-zoom" patent in a preliminary ruling after an ex parte re-examination of the patent ...

Attorneys representing four former GoDaddy employees in a suit over unpaid overtime are seeking to have the suit expanded to a collective action ...

The International Trade Commission on Tuesday ruled that Apple has not violated Google's Motorola Mobility patent for a touchscreen sensor. ITC judge Thomas Pender said the patent was invalid ...

Google has a lot of star power in its executive ranks and certainly a wealth of intellectual horsepower among its rank-and-file engineers and technologists. However, the search engine giant is getting a twofer with its latest hire: Ray Kurzweil, a brilliant engineer who also has name recognition ...

Google announced Tuesday that it is extending its Scan and Match feature for its online locker service to the U.S. ...

A year or so ago, digital marketers were head over heels, breathlessly in love with QR codes. Bearing a close resemblance to Rorschach inkblot tests, QR codes quickly became ubiquitous on labels, posters, signs, magazine ads, billboards -- pretty much any ad space a consumer might conceivably want to scan with a smartphone to download more information about a product or service...

Google avoided about US$2 billion in worldwide income taxes in 2011 by shifting close to $10 billion in revenues into a Bermuda shell company, Bloomberg reported last week. The information was included in a regulatory filing made by a subsidiary in the Netherlands ...

The United States, the United Kingdom and Canada are among the countries refusing to sign a United Nations treaty on telecommunications and the Internet ...

I am a Left Leaning Authoritarian -- a person characterized as submissive to authority and who advocates significantly more government regulation, especially in economic behaviors. At least, that is how I have been classified by YouStand, a new social network formed around the notion that people like talking and networking with others of similar political, ideological and spiritual bent...