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The hits keep coming for Facebook. The social networking site posted the largest decline in customer satisfaction, according to the American Customer Satisfaction Index E-Business Report, conducted with customer experience analytics firm ForeSee ...

Yahoo's search for a CEO is over: The company has announced that Marissa Mayer, one of Google's most prominent executives, will take the helm at Yahoo. ...

The Pew Research Center's Project for Excellence in Journalism has released a study that suggests television news needs to revamp its approach in how it uses videos to support its reporting. The study found that YouTube has become a major news source -- in particular, for eyewitness videos -- that could one day rival traditional TV news broadcasts ...

Kana plans to build out its customer service experience management bona fides with its recent acquisition of contact center provider Ciboodle from the Sword Group ...

AMC will stream the first episode in the upcoming fifth season of "Breaking Bad" for Dish customers at a site that greets visitors with the welcoming words, "Dish dropped AMC, so we're offering a special livestream of the premiere for Dish customers, right here." ...

Not too long ago Amazon had an important card to play as it competed for -- and went on to win -- online customers: "Buy with us," it promised, and "you will not have to pay sales tax." ...

A months-long disagreement over the fees DirecTV should pay to Viacom for some of its most popular programming has turned into steely-eyed brinkmanship between the two companies -- and DirecTV's customers caught in the middle ...

Votigo has debuted a full-fledged social marketing suite that builds around its original core functionality of social promotions. ...

Oracle is snapping up another social media company: It announced this week that it has entered into an agreement to buy Involver, a platform provider of SML, or social markup language. SML is a developer tool used to create customized marketing applications for social media sites and Web campaigns. The transaction is expected to close this summer ...

Google is about to be smacked with the highest fine ever levied by the Federal Trade Commission -- US$22.5 million -- according to reports. The search engine is expected to agree to the stiff penalty to put to rest the agency's concerns over its apparent privacy violations in connection with Apple's Safari Web browser ...

A congressional inquiry conducted at the behest of Rep. Edward Markey, D-Mass., found that law enforcement agencies made 1.3 million requests to cellphone carriers in 2011. They sought such information as individuals' text messages, their locations, and even lists of phone numbers they called when in the vicinity of a particular tower, whether they belonged to people under investigation or not. Wiretaps figured prominently in the mix of requests...

Salesforce.com is acquiring GoInstant, according to a blog post on the startup's site. The development was first reported by The Wall Street Journal, citing anonymous sources who said Salesforce.com was paying US$70 million for the company. ...

Yahoo and Facebook are ending their patent infringement lawsuits against each other with a settlement that includes a licensing partnership as well as an expanded content distribution and advertising relationship ...

Amazon has acquired 3D-mapping startupUpNext, according to GigaOM, which broke the news earlier this week. Mapping functionality has become a must-have feature for mobile device makers, but that alone may not explain what Amazon is planning for UpNext ...

The List, a provider of lead generation software for media buyers and marketers, is adding CRM functionality to its line of services. This new feature set joins other new functions the company is building into its core product, such as integration with Moat.com, and a global media content database ...

Verizon has filed a legal brief with the U.S. Court of Appeals against the Federal Communications Commission's Net neutrality rules, arguing that they exceed the agency's regulatory authority and violate constitutional rights protected by the First and Fifth Amendments ...

Google has sent a letter to European antitrust regulators proposing to address the Commission's concerns about competition. The widespread assumption is that Google is seeking to head off formal proceedings that may be pending to avoid a long, drawn-out investigation and hefty fine ...

Facebook is rumored to be testing a Want button that would be similar in look and function to its now ubiquitous Like button. The feature was spotted by developer Tom Waddington, who ...

Google announced Friday a new set of reports in beta, Mobile App Analytics. Their purpose is to help marketers and developers measure the performance of mobile apps by providing reports on all the key points in a mobile customer's journey ...

Microsoft's rollout of Windows 8 represents a new era for operating systems and for Microsoft in general. It also represents the probable end of the Windows desktop OS that most consumers now know, according to a report from Gartner, although the firm expects its demise to be long-unfolding. ...