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Qualcomm has taken the unusual step of restructuring its organization in order to better protect its patent portfolio ...

Marketing automation provider Act-On Software has added a unique feature to its product lineup that allows users to track, compare, and then take action on what is being said online and in social media about their company or executives ...

Avaya has added new products and enhanced existing ones in its Customer Experience Interaction Management portfolio. The overarching goal of the changes was to allow users to reach out to customers via any channel the customers chose -- for example, mobile application, social media or phone ...

Airbnb, an online site that lets people list and book rooms in private homes, has relaunched with social discovery features and new visuals. In particular, the site is touting a new product called "Wish Lists." ...

Facebook's initial public offering in May was a disaster. The question now is how much of the fiasco can be laid at the feet of Nasdaq and how much, if at all, on the IPO process itself? Or for that matter, on Facebook. Those questions were points of debate at a Tuesday hearing of the U.S. House Oversight and Government Reform Committee ...

Rupert Murdoch, chairman and CEO of News Corp., reportedly has had a change of heart over splitting his US$50 billion media enterprise in two and is willing to give the idea serious consideration. The company has confirmed news reports that it is mulling the pros and cons of a split. ...

For every step Facebook takes toward improving consumer privacy and information control, it seems to take about five giant steps back. The latest example is the unilateral change it made to users' listed email addresses: It converted them to @facebook.com, and messages now go to the Facebook email in-box rather than to their original destinations. Other listed email addresses are now hidden...

Microsoft has agreed to pay an eyebrow-raising US$1.2 billion in cash for the startup Yammer, presumably in the expectation that it will gain a much needed boost in social media expertise ...

Bowing to fan outrage over the controversial ending of "Mass Effect 3" earlier this year, BioWare is releasing an "extended cut" version of the last game in the space epic trilogy ...

A year ago, Nimble CRM launched with a simple idea: If one application could bring together a contact's social media profile, online comments, company information and other relevant data, the sales and marketing process would be much easier ...

2012 is not shaping up to be a good year for Facebook. There was its disaster of an IPO, of course. Also, a number of reports have been turning out that illustrate one or another of Facebook's weaknesses. ...

Twitter was unavailable to users for significant portions of the day on Thursday. Contrary to speculation, it wasn't due to a hack attack, despite attempts by some groups to claim responsibility. ...

A brewing patent dispute between Yahoo and Facebook may wind up being settled outside of the courtroom, according to court filings made this week by Yahoo's attorneys in the U.S. court for the Northern District of California, in which they also sought extensions to other filing deadlines ...

Several months ago Constant Contact, an email marketer, became aware that much of its customer base was intrigued by the daily deal model. However, it also noticed that once those companies actually tried out the model, their enthusiasm for it diminished considerably ...

Google and Apple are bent on a mission to provide the world -- or at least users of their respective technologies -- with digital images of every place on this planet. Using their systems is the only way many people can see for themselves what everyday life is like in faraway places. ...

One would almost think we have entered a stage of customer service nirvana: Two industry categories not ordinarily associated with high levels of customer service satisfaction -- airlines and fast food -- have garnered relatively good scores in a new American Customer Satisfaction Index report ...

YouTube's attorneys have sent a cease-and-desist letter to YouTube-mp3 demanding that it stop allowing users to extract audio clips from YouTube videos in order to copy them onto personal devices. ...

Morgan Stanley upgraded Groupon to "overweight" from "equal weight" causing the daily deal company's stock shares to jump by as much as 13 percent ...

BPM provider Pegasystems has taken its various sales-related applications and vertical offerings in the category and created a comprehensive sales force automation application it is calling "Pega Sales Force Automation." ...

Ethiopia has passed a draconian new law criminalizing the use of Voiceover Internet Protocol services such as Skype or Google Talk. Peoplewho violate the ban will find themselves facing 10-to-15 years inprison.The government has cited national security as a reason, although it iswidely assumed that protecting the market share and revenue of thestate-owned telecom provider, Ethio Telecom, is also a driver -- ifnot the main one...