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PRODUCT PROFILE

Blazeloop Collects Customer Feedback on the Spot

The application offers other advantages as well, Busa continued. It can be a boost for staff when customers respond favorably -- and they do so far more often than they make negative comments. "I would say about 80 percent of the feedback users receive is positive," said Busa...

A New FCC Rule Might Change How You Watch TV

"Aereo, as I understand it, receives television signals off the air using antennas, not from a cable system, and Aereo isn't a cable system itself. Free on-air TV, unlike cable, cannot be encrypted, so the order probably has no effect on Aereo," said Mitch Stoltz, staff attorney for the Electronic Frontier Foundation...

TECH TREK

Knockoff Sellers Knocked Offline on Cyber Monday

According to The Guardian, the audit, which reportedly covered more than 65,000 employees, found instances of excessive overtime hours and fines for being late or absent. However, the audit reported that, after conducting interviews with all staff under 18, there were no instances of child labor...

BEST OF ECT NEWS

Blending High, Low-Tech to Deal With Disasters

"If you have all volunteer people and limited funding, then plan around that," he advised. "All EOCs have similar functions -- just with differences in scale, staffing and equipment. We wanted to mimic a bigger EOC, but it seemed near impossible, so we just made everything smaller and simpler, and then grew as we learned."

GOVERNMENT IT REPORT

Feds’ Cloud Migration Percolates With Agency Deals

As of Oct. 1, savings amounted to $1.8-million in software and licensing costs; $484,000 in hardware; $129,000 in staffing and $485,000 in services and support ...

File-Sharing’s Cloudy Future

"What we've seen are that the efforts to block peer-to-peer file sharing, even as it moves to cloud computing, [are like] a game of whack-a-mole," said Julie Samuels, a staff attorney with the Electronic Frontier Foundation. "People will find a way to use new technology to share what they want to share."

CRM’s Eeny, Meeny, Miny Mobile Problem

Some vendors -- most notably, Salesforce.com -- are providing the necessary tools for users to tweak the application to the device their staff is most likely to use Such companies will provide a single code base that is able to run on a variety of devices, said Mike Niebling...

FB Cozies Up to Marketers With New Ad-Tracking Tool

"Advertisers are somewhat neglected by Facebook's staff unless they are spending grandiose amounts of money," she told the E-Commerce Times. "The reward is supposed to be a good return on investment, of course, but by providing more ways to measure that, Facebook is finally showing some favor toward their advertisers." ...

GOVERNMENT IT REPORT

Post-Election Congressional Shuffling Could Impact Feds’ IT, Cybersecurity Plans

"I welcome any effort and idea that seeks to ensure that we're operating in the most cost-effective manner possible, which is why the Federal Financial Management subcommittee that I currently chair has held numerous oversight hearings on the federal government's management of its information technology portfolio. While Chairman Issa's bill appears to be consistent with my goal of improving our information technology management and portfolio, my staff and I are still closely reviewing all aspects of his proposed legislation," Carper said...

OPINION

Defend Your Company by Attacking It From Within

The team should work in isolation and have very little contact with most of the staff Information will be garnered mostly from the executive team that is responsible for reporting to the company's board of directors....

OPINION

Channeling New Cloud Opportunities

Second, they must recognize that meeting their customers' rising expectations requires transforming their go-to-market strategies and services. Itchanges the skills required, the sales tactics, the value propositions and service deliverymethodologies. These changes will inevitably lead to structural and staffing shifts...

INSIGHTS

Microsoft Struts Its Stuff

On the distaff side of the ledger, I have to remind everyone of the old truism that the best technology does not always win the race. Heck, I bet it doesn't even win most of the time. In this market, the best marketing wins most of the marbles, and in this area, Microsoft has some distance to go. Throughout my two days "no other company on earth" became a familiar expression. I heard these words used often to describe the end-to-end depth of technologies the company is offering. That's all good, but I found Microsoft's ability to translate that into practical business benefits and advantages for customers still nascent. To be fair, messaging often follows a product introduction; otherwise a vendor will quickly become known for over-promising and under-delivering. ...

Judge Kicks Apple, Motorola FRAND Suit to the Curb

FRAND has become a closely watched issue, and many believe it will be increasingly litigated. Certainly, it would appear the government has its own ideas about FRAND terms. There are rumors circulating that U.S. Federal Trade Commission staff have recommended suing Google for antitrust violations because of its attempt to use standard-essential patents to block competitors' imports.

FTC May Hobble Google’s Motorola Patent-Defense Strategy

U.S. Federal Trade Commission staff have recommended that Google should be sued for antitrust violations, according to a report in Bloomberg that cites anonymous sources. A majority of the agency's five commissioners appear inclined to do so, the sources said.

Big US Banks Under Active Attack, Napolitano Warns

"The attacks and unavailability of online systems opens the door for social engineering of bank staff by the hackers -- for example, call center staff who are overwhelmed with call volume when websites are down -- and the protections are only as good as the weakest link," she pointed out. "Hackers can socially engineer their way into successfully executing an illegitimate wire transfer by manipulating and fooling a sympathetic call center agent."

INSIGHTS

The New Marketing

Inbound marketing relies heavily on content, but if you think you can get by somehow with putting your usual product slicks, brochures and white papers online, you might want to think different, as somebody once said. Inbound marketing relies on a lot of content, and one of the things that impressed me about IMS was the vendor booths representing content creators -- literally body shops with staffers who can pump out 300 words on almost anything. I wonder a lot about that...

BEST OF ECT NEWS

Tweeting CRM: Short and Sweet

Businesses often don't know exactly what they're getting into when they start using Twitter. They need to be prepared for a potential onslaught of various kinds of customer interactions and be able to direct these interactions to the right staff people. "With the rapid growth...

SPOTLIGHT ON SECURITY

Legacy Applications a Threat to Windows 8 Security

Many of the hacked sites used by phishers are in major data centers that are staffed around the clock, making them easy to get shuttered, he explained "For the rest, I'd argue that providers -- hosting companies, registrars, subdomain providers -- have been getting better as a...

It’s a Mobile, Cloudy, Appy, Thingy World

It is emerging as IT organizations push to improve the provisioning and consumption of cloud services for both staff and employees. 7. Shift in Storing Strategic Big Data ...

FTC Furrows Brows Over Facial-Recognition Tech

The Federal Trade Commission hopes to nip facial-recognition problems in the bud before things go too far. The agency offered guidelines for companies developing the technology in a staff report released this week The purposes for using facial recognition tools range from iden...

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