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Another global security mess is in the making, on the heels of the publication of thousands of sensitive security documents obtained by WikiLeaks. However, in this particular instance, WikiLeaks insists it didn't mean to do it ...

Salesforce.com kicked off its 9th Dreamforce conference with a slew of new features, services and products, as well as an offering that represents a surprising shift for the cloud-evangelizing company: the ability to store data on premises for security-conscious companies. ...

When Google settled with the U.S. Department of Justice for US$500 million over accusations that it allowed Canadian pharmaceutical companies to illegally place ads on its network, it may have thought its troubles with this issue were over. It was wrong ...

Samsung Electronics is launching a free mobile communications service called "ChatON." It works on several smartphone and feature phone platforms -- but apparently not Windows Phone -- and offers a Web client for tablets, desktop and notebook computers as well. ...

After two months of basking in the accolades Google+ has received, Google's social media strategy is again the cause of some head-scratching ...

SAS is beefing up its SAS Social Media Analytics application with new features that give users a better handle on their social media effectiveness: improved tracking of past versus present performance, and benchmarks to assess competitors' performance. ...

Solid proof regarding the origins of high-profile international cyberattacks is typically elusive. However, when Western interests are targeted, suspicion often turns to China -- whether rightfully or otherwise ...

Google has agreed to a US$500 million settlement with the U.S. Department of Justice for allowing online Canadian pharmacies to place ads through its AdWords program targeting consumers in the United States. ...

The 45,000 striking union workers have returned to their posts at Verizon Communications after nearly three weeks on picket lines. Earlier this month, the Communications Workers of America and the International Brotherhood of Electrical Workers voted to go on strike after they said they had been unable to reach agreement with Verizon regarding several matters, including their contributions to pensions and healthcare plans...

HP on Thursday shared some eyebrow-raising news regarding its operations, essentially proposing to reposition itself to solely focus on the enterprise market. ...

nanoRep, the developer of a help-desk application that employs a self-learning knowledge base, has just taken its fledging product global -- and on a grand scale. ...

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

Wireless giant AT&T is reportedly planning to scale back its SMS text-messaging packages to exactly one plan: the Messaging Unlimited plan for US$20 per month. New users who do not wish to subscribe to that plan will be charged on a text-by-text basis at 20 cents per SMS and 30 cents per MMS. Starting Aug. 21, the $10 bundle that offers 1,000 messages per month will be gone...

The initial response to Google's surprise announcement on Monday that it had inked a deal to acquire Motorola Mobility for US$12.5 billion was that it was a move largely to protect itself from the increasing patent attacks against Android. That could be why all five major manufacturers of Android devices appear to be thrilled with the deal. ...

A social network makes changes to its privacy policy. Shortly thereafter, users are shocked to see their names and photos appear in in-house ads. For example, an ad promoting the services of a local printer might include the faces of three "followers" of that particular company. Is this Facebook privacy fail, episode 231,789? ...

Assistly, a SaaS customer service company, started out with the goal of helping its user base incorporate communications from all channels into the customer service hub. That means messages sent via social media, including tweets and Facebook posts, and even replies to routine transactional emails such as those sent to confirm a sale. In most companies, a response to that type of message lands in a cyberhole.

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. ...

With one brief letter, the Federal Communications Commission has put a stop to any hopes that two pending AT&T deals -- its US$1.9 billion purchase of spectrum licenses from Qualcomm and its proposed acquisition of T-Mobile from Deutsche Telekom for about $39 billion -- will be easy to settle. ...

Members of the Communications Workers of America and the International Brotherhood of Electrical Workers voted to go on strike at Verizon Communications [NYSE: VZ] on Sunday. The 45,000 striking workers are employed in the wireline side of Verizon's operations and their absence will, theoretically at least, affect the company's service in the Northeast and Mid-Atlantic.

InsideView will be announcing several upgrades to its SaaS social sales and intelligence application in the coming weeks. Some of the changes, including social profile features, have already gone live. The company has been turning them on over the past month, as soon as they were developed, Ralf VonSosen, vice president of marketing, told CRM Buyer.