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On site, VIP customers might get additional attention from staff, private viewing rooms or other amenities. Real-time multimedia collaboration enables e-businesses to provide this gold-level of service as well. Marketers can create a section of the website for high-touch or w...

The short term reason is a need to cut operating expenses. It costs a lot of money to ship DVDs to millions of households across the U.S. and Canada. It's not as costly as stocking and running all those retail stores that eventually dragged Blockbuster into bankruptcy. Still, staffing distribution centers and paying postage for overnight deliveries means high overhead...

For example, the Sony PlayStation Network was hacked because Sony failed to put up a firewall to protect its servers and canned its network security staff a few weeks before the breach, he asserted Cash Won't Help Security Clunkers...

What you can't get away with is a reliance on canned answers or automatically generated responses. While these may increase the productivity of your staff, they destroy the effectiveness of your CRM efforts. Customers can see right though anything pre-prepared, generic or worded like a marketing effort; they've been exposed to messaging for years, and they can instinctively sense the difference between people writing at them and people talking to them...

This group will provide a forum for enterprise developers, IT staff and Firefox developers to discuss the challenges, ideas and best practices for deploying that browser in the enterprise "The Enterprise Working Group is a step to continue the dialogue with enterprise IT depar...

Indeed, many staff at media organizations also make heavy use of embedded links in their emails "As the embedded links in your own email demonstrate, the use of links to direct the reader to additional information have become a part of business and personal communication today...

In addition, the Space Race inspired the funding of education at all levels to staff the aerospace industry with the landmark National Defense Education Act of 1958. Unfortunately, the 1991 collapse of the Soviet Union and the end of the Cold War resulted in abandonment of ...

Say you have a help desk where support staff perform password resets for users for a particular application. This is an extremely tempting vector for a social engineer to attack, and it's probably a place you'd identify as you create your target list. Going back and changing the existing process would be a struggle ... but what if you were to set up a new process today? Say, for a different application, or as part of a migration effort for the existing one? There are things you could do differently, right?...

They're also terrific assets for making specific, tactical changes -- do you have an employee who's a common factor in complaints? Is there a part of your billing process that's drawing customers' ire? Are there specific aspects of your product or service that frequently give customers heartburn? Are people chirping about your sales staff's approach? ...

"Decrypting the data on the laptop can be, in of itself, a testimonial act, revealing control over a computer and the files on it," said EFF staff attorney Marcia Hofmann in a statement. "Ordering the defendant to enter an encryption password puts her in the situation the Fifth Amendment was designed to prevent: having to choose between incriminating herself, lying under oath, or risking contempt of court."

"Information technology is an enabler for cost savings. It fills capability gaps left by an understaffed workforce, and it allows for capabilities that agencies need to meet mission goals," Peterson said. However, unlike the past, when nearly all agencies were able to spend m...

Enhance IT staff efficiency via automation and other storage management solutions Identify and protect information against specific threats by leveraging security devices/software, fraud management systems and reputation protection services...

However, there's no indication as to who will set up or staff this independent body and when it will be set up. Nor is there any indication of who will collect the $35 fee, what authorization that fee will be collected under, or who will audit the use of that fee Further, the ...

Use-cases tend to mirror business units or types of users. In an academic setting, this might be split between students, faculty and administrative staff. In a medical environment, your cases might be split by departments (emergency, registration, transitional care, etc.) or general function (patient care, administrative services, etc.). ...

The Visiting Nurse Service of New York has automated its home health services by adopting a cloud-based case management system powered by Salesforce.com's customer relationship management capabilities. The cloud-based solution has enabled VNSNY to reduce staff time spent on needless paperwork and increase its service productivity while complying with stringent HIPAA requirements...

Sharma stressed that the new position would not result in an addition to staff at a given agency, nor would it require legislation or any time consuming job classification and authorization process. "You could do this with existing personnel under current professional standar...

Labor Because flash sales involve older and recycled stock, receiving is a labor-intensive process. Quality control is essential to ensure a positive customer experience, mitigating the occurrence of shipping goods that will only be rejected. An experienced, trained staff is critical. Much of the inventory must be untagged, retagged, refolded, rehung, rebagged and reboxed. The many items received, but not on purchase orders or packing lists, must be quickly identified and made available for sale -- a process that requires a high level of expertise and commitment. ...

Think of DevOps as a framework of ideas and principals to create more cooperation and coordination between development, testing, security and other operational groups. In a DevOps environment, developers and operational staff build relationships, processes and tools that allow them to better interact with each other, representing a new way of thinking between the people who make the software and the people tasked with ensuring its smooth operation.

It stands to reason that wherever the organization has permissions to write or read data, a data owner (or steward) should be designated to decide who gets access, acceptable use, etc. Otherwise, decisions about that data are left up to IT staff, who have little organizational context about the data they are trying to manage and protect...

Establish and communicate security roles, responsibilities and authorization levels for IT, management, staff, and third-party stakeholders. 2. Lock DownYour Perimeter...