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Beagle Research is exploring one of the few categories of online videos that thus far has escaped formal scrutiny: the marketing videos of software -- specifically, CRM companies. ...

Nasdaq OMX startled the market this weekend with news that it found "suspicious files" on its computer servers. Hackers have apparently infiltrated the stock exchange's computer systems, gaining access to confidential data on the companies that list on Nasdaq. ...

This week, the Internet reached a turning point in its history that presents a wide-ranging set of implications: from future electronic device design to law enforcement tactics -- even to online advertising. ...

When Microsoft began demoing early betas of its newest CRM iteration, Dynamics CRM 2011, it used map-based examples to show off the functionality. Problem was, there were no robust mapping features actually embedded in the application, which got Paul Reitmeyer, senior CRM consultant at Planet Technologies thinking. ...

Google has leveled accusations that Microsoft has been using its search results to improve Bing's listings. ...

Beginning July 1, Facebook will require games on its site to accept payments in its own virtual currency, Facebook Credits. It is not an exclusive requirement -- game developers can use other game currencies as well. ...

Nestled in between the news of some excellent quarterly earnings -- namely a 29 percent increase in profit and revenue -- Google dropped a bombshell on unsuspecting shareholders: Eric Schmidt will turn over the CEO reins to Larry Page, who will handle the company's day-to-day operations. Schmidt will stay on as executive chairman, while Co-founder Sergey Brin will focus on strategic projects...

CDC Software has released a vertical application based on its Pivotal CRM 6.0 platform. The upgraded application, Home Building and Real Estate -- one of Pivotal's few nonfinancial verticals -- targets an important buying constituency for CDC, said Steve Lewkowitz, director of professional services for the company ...

After a year-long review, the Federal Communications Commission and the Department of Justice have approved Comcast's proposed merger with NBC Universal -- but only if a variety of conditions are met. Chief among them is that Comcast must give up management control of the video website Hulu ...

OpenERP has rolled out version 6.0 of its open source ERP product. It is the first upgrade of OpenERP in close to two years, with significant enhancements to its business applications ...

Facebook dropped a privacy bombshell on an unsuspecting user base before the start of the holiday weekend: Going forward, it will make a user's address and mobile phone number accessible as part of the User Graph object. That means that users' addresses and mobile numbers are now available to third party developers of such apps as, say, FarmVille ...

In a first for the product line, Microsoft CEO Steve Ballmer debuted the cloud version of the Microsoft Dynamics CRM 2011 release on Monday. ...

Pegasystems has introduced its second major cloud offering within the last year: Pega Cloud for CRM. It follows the company's release of Pega Cloud for BPM. While the functionality is different, the application's approach to cloud computing is the same. ...

A supercomputer designed by IBM and dubbed "Watson" went up against game show Jeopardy's two all-time champions -- and won. ...

A consortium set up by Microsoft, Apple, Oracle and EMC to acquire hundreds of Novell patents appears to have inadvertently faked out the open source community with its withdrawal of its proposal from the German Federal Cartel Office ...

Oracle is debuting a business intelligence module -- for SAP users. Oracle Financial Analytics for SAP -- a part of Oracle's BI applications product family, release 7.9.7 -- is designed to help SAP users wring more value out of their financial systems. While they are at it, Oracle no doubt hopes, these users may opt to migrate more of their operations to the Oracle platform...

RIM's forthcoming BlackBerry PlayBook tablet will be entering a highly competitive market burdened with a relatively short-life battery and minimal app store monetization, according to a research note authored by Kaufman Bros. analyst Shaw Wu. ...

Yahoo's grand scheme for repositioning itself is becoming more clear. Earlier this week, news came out that the Internet company was instituting widespread layoffs, with some 4 percent of its staff expected to be let go. It was a tough but necessary call, CEO Carol Bartz reportedly wrote in a memo to employees. ...

Zoho has enhanced its CRM app with new accounting and telephony functionality via integration with QuickBooks and several telephony systems. ...

The Sixth Circuit Court of Appeals has handed down a ruling that delights privacy advocates and Fourth Amendment purists: In U.S. v. Warshak, it found that the government should have obtained a search warrant before seizing and searching defendant Stephen Warshak's emails, which were stored by email service providers ...