Search Results

Also, Vance Hitch, CIO at the U.S. Justice Department, has advised staff that he will leaving his post. Hitch, who manages the department's $2.1 billion information technology program, is the longest-serving federal CIO, arriving at Justice from Accenture in 2002. Cybersecuri...

Once ICANN starts the process and creates a global information campaign, the applicant organizations will face very serious challenges. They will need to educate their internal staff, identify a proposed name, assemble a team, apply, and develop a long-term plan for success. ...

Why are at-home employees more productive and effective? The mere premise is confounding to some, who assume less hands-on control over staff can lead only to lower performance and wasted resources. In fact, some organizations have made this a self-fulfilling prophesy by attempting to shift their current customer representatives -- along with existing management, training and communications practices -- into an at-home setting, only to see performance metrics plummet across the board.

These guidelines, based on a wealth of real-world experience, highlight the necessity of using new tools to facilitate implementation, says Maj. Gen. John P. Casciano, USAF-Retired, who served as director of intelligence, surveillance and reconnaissance, and was deputy chief of staff for air and space operations. Currently president and CEO of GreyStar Associates, Casciano consults on cybersecurity issues.

Ayn Rand, like Thomas Jefferson and George Washington, recognized the importance of individual effort, including patenting, and the societal benefits accrued by rewarding the creators. The United States Patent & Trademark Office (USPTO) is an innovation foundry where the raw, practical ideas of inventors are forged into legal rights, i.e., an issued patent. Because the USPTO is understaffed and underfunded -- causing delays in processing of new applications, appeals and reexaminations -- society does not benefit fully from this agency...

Armed with this list, the manager in charge of the overall CRM strategy can delegate based on the nature of the problem -- or convene small committees of IT and line-of-business staff to develop solutions, with an eye on both the best way to make corrections and how to avoid unforeseen problems a fix might introduce upstream or downstream...

Congresswoman Mary Bono Mack, who chairs the House Subcommittee on Commerce, Manufacturing and Trade, directed staff to look into the issue last week when an uproar first erupted over the facial recognition technology, Ken Johnson, her senior adviser on the subcommittee, told TechNewsWorld in a previous interview...

Martin was not expecting the usual hordes that take up a daily offer on the larger sites, but he was pleasantly surprised by the sales he did make, he told the E-Commerce Times. Staffing was not a problem because Clearview Security had hired additional installers before posting the offering. That was something it was planning to do before summer began, but Martin made sure they were in place before the offer ran. ...

My second interview was with Eric Brown, the CEO of Johnson Products Company, a manufacturer of specialized hair care and beauty products for the African American community, including the Ultra Sheen and Gentle Treatment brands. Eric had a unique challenge: He had to spin Johnson Products out of Procter & Gamble and get it onto an enterprise-class operating system in 90 days, with only a skeleton staff to support it!...

It make sense: Companies, especially restaurants, have been overwhelmed by the response, on occasion. The deal would hold more value if the restaurant could control the timing of customers coming in -- preferably targeting a point in the day when supplies are high, staffing is available and customer flow is otherwise low.

Even the U.S. federal government is reportedly letting staff bring in their own mobile devices to use at work, leading to a shift away from BlackBerry devices and toward iPhones and Android smartphones, and some agencies are testing the use of iPads at work But what are the ri...

Managers of contact centers have long heard that service is the new sales. That metaphor shouldn't be confined to your contact center; anyone in your service organization, including your field service staff, needs to be a part of this changing trend. If that's the case, they need access to CRM information, and more importantly, they need a way to input information into the CRM system.

Last week, Microsoft CEO Steve Ballmer said Windows 8 will go on sale next year. He was contradicted shortly afterward by his staff, who claimed there was a "misstatement." Microsoft hasn't officially named the next version of Windows yet....

The answer requires two elements. First, there is still a big need to deliver a great experience at all customer touchpoints. This means people and products working together. There is no substitute for having the right staff, in the right roles, during the right hours, with the right inventory to support them. To support all-channel commerce, product forecasting needs to be tied to real-time demand. This may sound like a Herculean effort, but for retailers that have the right technology in place, synchronized all-channel operations will pay ultimate dividends for the retailer -- and customer satisfaction.

"More important than changing the management is changing the vision and the culture, which are both very difficult," said McGregor. "Changing management could help facilitate this, but it would also be accompanied with a period of uncertainty and low productivity as the culture and staff changes. This period could be devastating. So it's difficult to say if a change in management is the right avenue, but it's always an option."

"Plus, today's IT staff understand how to roll out and manage x86-based machines," Mainelli said. "They just don't have much experience supporting ARM-based devices." Intel, then, may be seeking to shore up its position as it comes under attack from ARM....

Google has begun rolling out a patch to fix a security flaw in versions 2.3.3 and earlier of its Android mobile operating system ...

On the procedural side, most covered entities already conduct training for all personnel (volunteers, medical staff, employees) -- the by-now-infamous "mandatory HIPAA training." Helping employees to understand the potential impact of a lost mobile device, and why that might necessitate engaging the incident management process, can be a great first step. The advantage with this approach is that it's easy and cheap to implement, while the downside is that there still won't be a checkpoint to ensure notification to IT or compliance. ...

"It should showcase Google's vulnerability and force them to better address it," said Enderle. "They need to staff for this exposure, because it is likely Facebook isn't the only one doing this, and the other companies that Google is at war with are vastly better at managing competitors' images. Apple comes to mind as one of the best at doing this."

Recently, a new Bernie Madoff biography started making the rounds, revealing that the review of the collapse of Bernie's company showcased that the SEC hasn't been watching financial reporting accuracy enough and has been too heavily staffed with attorneys. These attorneys are undoubtedly trying to identify any similar problem before something like this happens again. ...