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ListManager 11 has also upgraded its HTML Editor -- a boon for less-sophisticated users who don't have an IT staff on hand, noted Carlson. The new editor lets users create documents directly in Word and then change them into HTML.

Finally, almost half of the Best-in-Class (46%) have a process in place to automatically push BI reports to mobile devices on a pre-determined schedule. After initial configuration, this capability can serve basic management information to business management without additional workload being placed on IT staff. This is ideal for organizations that need to generate routine reports on a recurring basis and distribute them to users on the move. Examples would include daily customer project updates, manufacturing performance or inventory levels. The alternative to the automated distribution of routine information is to manually refresh each report and distribute it -- a process which inevitably requires some intervention by the IT organization. Only 23% of all other enterprises have this capability...

I'm referring to recent changes in the law that has occurred as a result of the HITECH Act (Health Information Technology for Economic and Clinical Health). The HITECH Act, a part of 2009's economic stimulus act (i.e., the American Recovery and Reinvestment Act), includes requirements for the folks you'd expect: "covered entities" like healthcare providers, health insurance companies, clearinghouses, etc. However it also defines requirements for other folks too -- folks you might not intuitively expect. Specifically, it extends security requirements to "business associates" -- the vendors, service providers, consulting/staffing companies, and other partners that handle patient data and medical records on behalf of covered entities. ...

The ability to de-provision users -- cancel access to accounts for staff who are moving to other departments or leaving a company -- is critical. Accounts that haven't been de-provisioned are known as "orphan accounts," and such accounts are a major threat to enterprise security...

Now, making this case to your sales staff will also require you to overcome some common complaints. Chief among them is that sales reps hate entering data into the CRM system. Some organizations take a heavy-handed approach to enforcing this, limiting commission on sales that are not tracked in CRM. Others are more subtle. It's smart to use the examples of sales reps who have boosted their commissions through the use of CRM as object lessons for others.

"Enterprises looking to take advantage of the cloud do so for many reasons, but one of the key ones is to enhance their agility in response to changing business dynamics," said Cameron Haight, research vice president at Gartner. "This means that the technology used to manage cloud environments should be similarly agile and act to facilitate and not impede this industry movement. IT organizations should look for tools that can address the various cloud usage scenarios without demanding excessive investments in management infrastructure or staff support."

USDA will reach service-ready status for the cloud migration by early February and then will phase in the implementation. "The resulting services will augment and eventually replace USDA's internal Enterprise Messaging System (EMS) that was the target environment for consolidating 21 email systems supporting approximately 120,000 staff and support contractors," USDA CIO Chris Smith told the E-Commerce Times...

While these changes occur, their operations models, including staffing, organizational structure, policies and processes, etc., are still suited to the old way of managing IT. A common theme that emerged in 2010 was the mismatch between how technology was adopted (architecture, consolidation, virtualization, etc.) and how it was handled (organizational structure, change management, etc.).

Concerro also maintains a Web-based (i.e., cloud-based) community network of enrolled institutions and individuals who utilize it to manage their staffing needs and opportunities. Concerro's industry-specific solution enables healthcare providers to better manage their personnel and reduce their labor costs. More importantly, it also improves staff satisfaction and quality of care...

Lieberman wasn't alone; other lawmakers used adjectives such as "spies" and "cyber-terrorists" in referring to the media. Some suggested Americans didn't have the right to download and read such sensitive documents. That, in turn, resulted in some government departments banning their staff from downloading or reading the documents at work...

Not only do you not have to buy and integrate a new product, but your staff will take less time to learn to use the technology for new processes than it would if it had to learn those processes on a new CRM platform. Better still is to constantly maintain the attitude that my...

A State Department staff member, who declined to be named, referred TechNewsWorld to the Department's previous statements on Cablegate "You don't need that," he said when asked for his name, and hung up....

Thinking differently about front office processes is not hard, but implementing new ideas might be. While we all want to save a buck, investing in new technologies that help do this is a tough call at the tail end of a recession. Part of Seley's advice to me is to start with a pilot project to see if a new approach will work in your company with your staff and products. If success is elusive, think hard about people, process and technology. Five-dollar gasoline and jet fuel spell a turning point, and you simply have to get around that corner...

Medical students at the University of Central Florida and Stanford University are being issued the devices. JPMorgan Chase has already equipped executives with iPhones and is adding iPads to the list. California investment firm SafeView Advisory Group is getting iPads for staffers in some of its offices to use when calling on clients...

Mercedes-Benz distributors are giving their staff iPads, banker JPMorgan Chase plans to do the same with its executives and SAP runs the bulk of its business on mobile devices While this increased capability for instant communication makes a business significantly more agile, ...

Soffront provides a dedicated implementation staff for each of its clients, including a project manager, customer service representative, and account manager. The system improves productivity by capturing all information pertaining to calls, eliminating steps, and speeding up...

Examine your CRM system closely, and look for features that can feed critical data to your staff as it's discovered. If you can't find those features, look around in the market for tools that integrate with CRM systems to feed them data on important customer activities -- orders, website visits, responses to marketing initiatives, etc.

Long-winded monologues filled with references to innovation, transparency, freedom -- and staff kudos -- kept commission members talking for well over an hour, as they took to their respective bully pulpits to praise -- or criticize -- the much-debated rules While it produced ...

CIOs are increasingly looking to move to the cloud to cut equipment and staffing costs. However, moving to the cloud can often be a difficult transition. It's not just a question of picking up your systems and going; enterprises need to do thorough and careful planning They mu...

Staff should be taught to take advantage of information about customers, Hyken advised, stressing that it is very important to try to capture as much information about the customer as possible. This will allow a company to segment the market based on past purchases and figure...