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"When airlines look at the business in a commodity perspective, they become driven by cost. They try to cut to the bone, and that leads to cutbacks in staff and services, like reducing call center personnel or gate agents. But there is technology available to cut across all the customer touch points and to improve the customer experience and that drives loyalty," he added...

There are several sections on the page, including "Life," "Education," "Business," and "Law." All the articles on the first page were written by Red Hat staffers, with the exception of the one written by Chris Grams, who used to work at Red Hat and is now a partner in the agency that developed the "Truth Happens" campaign...

Google is labeling its social search feature a beta version because itexpects to expand those capabilities. "We're leaving a 'beta' label onsocial results because there's a lot more we can do," Social Searchproject staffers Maureen Heymans and Terran Melconian wrote in theGoogle blog post announcing the feature's beta release Wednesday...

First, providing a high-quality enterprise search solution that is accessible to customer support staff helps them to help customers. They are more likely to find the information they need faster and more frequently. As a result, they can reduce the average time required to handle each support request: The Best-in-Class improved their time to resolve customer support issues by 10 percent, as opposed to other survey respondents, who only improved their time to resolve by 7 percent.

Other problems could pop up in the government's approach to security and a lack of adequately qualified staff Can these issues be resolved? Or will Washington blunder along despite the efforts of U.S. CIO Vivek Kundra, who's leading the charge toward the cloud?...

If you're not in compliance, take steps to return to compliance in advance of any product negotiations. Next, do a cost/analysis of your projected environment for at least two years -- preferably three years. This should include estimates on staff increases or decreases that will affect future purchasing levels and licensing agreements. Don't overestimate. It's better to buy at a lower level and upgrade than to commit to purchase at a higher level and be forced to downgrade, and give back a percentage discount to your vendor or reseller in the event your company's fortunes wane.

Employees that are stressed, overworked or fatigued (for example, when they are "under the gun" due to deadlines, inappropriate levels of staffing, or increased work volume) are less likely to have the time and "cycles" required to ensure that security procedures are appropriately followed. ...

Google is reportedly looking into the possibility that one or more staff members at its office in China helped enable the attack on its infrastructure in mid-December. After the attack was discovered, some Google China employees were denied access to internal networks, while ...

Whether you are working with a vendor or in-house staff, ensure that you have proven expertise on board. With a vendor, this could mean checking if its systems have necessary security certifications. As an example, PCI PA Certification applies to all software vendors handling card data in any form or fashion, and the certification body has published information on certified software for public access.

Your employees possess great insight into your customer base and how you treat them. Tap this knowledge base to better understand employee views. Don't limit your outreach to customer-facing staff. A customer-focused culture is not just about providing better customer service at the front line; it is about infusing all your actions as a business with a sense of how the customer is affected by those actions (or lack of them).

As it states on the TrueCompanion.com Web site, "Our caring staff deliver to you the specific sex robot which best meets your specific requirements. Your TrueCompanion.com robot will deliver the ultimate in robot sex. She will also be able to talk, listen, carry on a conversation, feel your touch and be your true friend. She can also have an orgasm when you touch her!"...

"Doing this correctly means combining the benefits of the latest software, customized processes, dedicated and trained staff and offshore labor efficiencies to ensure accurate, speedy and cost-effective responses to all the new carbon data management and reporting requirements." ...

Software infrastructure will become as important as the software being developed. In 2010, savvy app dev leaders will acknowledge that their software production infrastructure requires as much attention and planning as the software they write. As software becomes more complex, so do the tools, the processes, and the systems needed to support the application lifecycle. The number of moving parts in the build/test/release factory will start to rival the complexity of the applications being built. This will strain the relationship between development and IT, and with many IT staffing levels frozen, drive the need for automated resource provisioning as well as process automation across the board. Managing these resources, tools, and processes by hand will simply not scale.

"Muzzy Lane, for instance, is staffed with a talented team of developers who are enthusiastic about games," said McCool. "We play them on the PC, but we also own and enjoy console games. We also view games based on our platform as another type of console." The hard-core gamers...

Ongoing training will ensure that everyone is up to speed, and it's a good opportunity to train new hires, Schneider added. Offering a refresher course every six months may be helpful, especially as new versions of the product are released. It also provides an opportunity for staff members to share best practices...

Clark is a member of the boards of several organizations. He has a degree in philosophy, politics and economics from Oxford University and a master's degree in military science from the U.S. Army's Command and General Staff College. ...

If you really want to get an IT staff excited about a gift, approve a budget forAmazon EC2 to enhance backup and recovery or a virtual server and desktop provisioning technology, which will help them become more efficient at deploying new servers and or workstations in 2010. ...

Check Your Staff's Enthusiasm One of the main reasons a good CRM product can go bad is lack of acceptance by employees. If your employees see CRM as too difficult to use, or deem it nonsensical in practice, then the system will fail because your employees will not use it.

Those are the results of a new 2010 IT & Technology Trends survey that polled over 500 respondents from 18 countries worldwide on IT budget and staffing issues for the year ahead. ITIC partnered with Stratus Technologies and Sunbelt Software to poll C-level executives and IT managers and found that businesses are in a better place now than they were at the close of 2008. There's even a hint of cautious optimism in the air.

If marketers have a view of what criteria indicate a qualified lead that's too simplistic, then result will be leads passed to sales that are not ready to buy. Sales staff end up fuming, because they feel marketing is dumping not-yet-qualified leads on them and thus wasting their time...