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However, once a business starts to reach about 30 staff members, time reporting helps them understand costs, improve efficiency, and focus on the right areas, Journyx CEO Curt Finch told CRM Buyer. It helps them track how much is spent on each customer and decide which ones are more profitable...

Your press room site should be an important component of your PR, sales and marketing plans. Unlike your staff, your online press room is open and working for you 24/7. Editors and writers often work late at night, on the weekends and holidays when your PR and marketing teams are not available. Your Web site and its press room have to be able to provide all the info needed...

Speaking of exclusive content (or the lack thereof), most local TV station Web sites continue to operate as if porting their news broadcasts to the Web verbatim is all they have to do to succeed in the online world. Sure, some people will want to check out stories they missed on TV, but to get them stuck on your stickiness, you'll need to give them fresh new video, audio and text content (see: NPR.org). But that will mean hiring more people, and even if the economy and advertising revenue start heading north again, it might be a while before station groups start spending what they have to on additional staff...

Managers can also use this data to identify staffing gaps. If Jill is the company's only database analyst, and she's consistently working at over 100 percent allocation, additional database analysts must be hired. Without insight into resource allocation, management might not know that Jill is working too hard until she burns out and leaves the company...

"It encompasses financing, consulting for workflow, understanding site and practice readiness, installation, training of medical and professional staff, and support for IT staff," she said Part of the pro...

The content of instructor-led training is equally as varied as the delivery mechanisms. This includes training modules for team member collaboration, leadership development, process improvement, "train the trainer," customer service and presentation skills. Industry- and culture-specific content is offered, as well as help for executives in the C-suite, sales leadership, professionals such as financial advisors who sell, L&D (learning and development) staff and, of course, quota-carrying sales reps of every flavor: inside, outside, field, hunter, farmer, closer and even channel partners. Finally, the specific selling skills offered ranges from strategic or conceptual selling, appointment-setting and securing executive-level sponsorship, to negotiating, account management and funnel/pipeline management.

The key to effectively managing virtual workers is setting standardsfor management and other staffers. Virtual workplace programs must bemanaged like any other business plan. Companies that do not set up thehome worker environment properly cannot expect workers to succeedwith it...

He has maintained a fairly Spartan operation. Nine workers in Troyserve as technology developers. A few workers staff a small office inSeattle working on business development Brain's early hunch that businesses would find marketing and otheruses for video on their Web sites st...

Still, what angers privacy groups like the ACLU and the Electronic Frontier Foundation is that these seizures and searches can be done without probable cause. These devices contain a huge amount of personal information, after all. Marcia Hoffman, a staff attorney for the Electronic Frontier Foundation, told us she's glad the policy is now a little clearer. However, "We don't think they should be conducting searches of digital devices for no reason at all. We think there should be suspicions that there's some wrongdoing before they go rummaging through all that information. ... We think as a practical matter in the age of technology, there need to be some safeguards in place to protect people's privacy rights." ...

Agent stress leads to high turnover and high costs for hiring and training. High turnover means call centers and stores are continually staffed by less experienced employees who can't deliver a top customer experience -- leading to more frustration all around. In a CEM enviro...

After a tough year of cuts, layoffs, and the pressure to do even more with less, many of you are facing the toughest fiscal environment of your professional careers. Can you achieve your key objectives in 2010 with reduced spending and a smaller staff? It is possible, and man...

Even the 105-year-old Mount Wilson Observatory, scene of many a heavenly discovery, can't escape the threat of a hellish fire that has already killed two firefighters, destroyed more than 50 homes and threatens 12,000 others. The observatory's staff had to abandon the building Saturday as the fire rapidly grew, and director Hal McAlister is using his blog -- and a nearby towercam shot from UCLA -- to provide updates. "Some good news," he wrote Tuesday morning. " U.S. Forest Service Fire Dispatch has informed us that as of 9:40 this morning ground crews were back at the Observatory. As of 8:00 am, air tankers were back in operation."

This pits what is arguably a part of the most powerful technology company in the world against the most marketing-driven -- thanks to Steve Jobs -- company in the world, which coincidentally is the most profitable hardware-centric company in the world as well. Apple is the standing example of how important it is to properly staff and fund marketing. Right now, Apple is winning this fight.

"Members of the public deserve fundamental privacy rights when traveling and the safety of knowing that federal agents cannot rifle through their laptops without some reasonable suspicion of wrongdoing," said ACLU staff attorney Catherine Crump. "The ACLU does not oppose border searches, but it does oppose a policy that leaves government officials free to exercise their power arbitrarily. Such a policy not only invades our privacy but can lead to racial and religious profiling."

Although most retailers are service-savvy and have multilingual agents on staff, many make a common mistake by utilizing the exact same quality evaluation scorecard for all interactions, regardless of language. In fact, there are several differences e-commerce contact center managers need to be aware of and account for when monitoring for quality.

Let's say that your organization is exemplary, that you've completed your regulatory compliance boot camp, you've trained your staff, you've documented your policies and procedures, implemented your processes and you're now fully compliant. Congratulations on your diligence, which may just give your business an advantage in its marketplace, and for which you will no doubt be rewarded in your career. However, being compliant is not the same thing as being secure...

Twitter's blue bird may be the social media darling of the moment, but Facebook CEO Mark Zuckerberg says his company still has plenty to crow about ...

"The problem we have to solve is that the biological interface is chemical, and the prosthetic is electro-mechanical and relies on fields and currents," University of California Merced Associate Professor of Biochemistry and LLNL Staff Scientist Aleksandr Noy told TechNewsWorld. "We can do some translation between them now, but if the prosthetic could sense an actual chemical release -- the signal itself -- it would be much better and more precise," he said...

The first was on how Steve Jobs Dr.-Jekyl-and-Mr.-Hyde-interviewed (a process where he first attacks and demeans an applicant then impresses them enough to take the job) the soon-to-be new head of his support organization in very roomy shorts, no undershorts, and a shirt that had much of his lunch on it. Evidently, he did the interview with his legs on the desk, forcing a view on the interviewee that was both disturbing and memorable. After getting the job and having to lay off much of his staff, the now new Apple employee ends up in front of the remaining support employees reporting to him in an auditorium trying to raise morale. Steve Jobs drops in (I'm hoping with underwear) and proceeds to tell the audience they are fu----- brain dead. ...

"The position is responsible for directing a staff of 25 writers and editors covering business and local news for the print and electronic products of East Tennessee's largest news organization. A successful candidate will have a passion for breaking news and watchdog reporting, absolute integrity and devotion to the tenets of journalism, and at least five years experience managing in a multimedia newsroom."