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Superuser Privilege Management: It’s Not About Trust

If IT organizations don't properly manage these privileged people an IT staffer can either accidentally or maliciously compromise or destroy the operations of the business. This is even more critical in today's economy, where a growing number of layoffs increase the probability that some of today's superuser "key holders" may not be with your organization tomorrow...

Plan for the Worst – A Data Backup Plan Could Save Your Business

Don't panic, especially with a business server that has a RAID array, as it will almost always result in further damage and/or expense: RAID recoveries are very complicated to begin with, but when a panicking IT staffer swaps drives around trying to get a server back up and forgets which drive is which (and they aren't labeled, which is very common) the complexity and cost of the recovery can go up exponentially...

Hawking Open Source in Tough Times

Slashed budgets and riffed staffs are forcing enterprise users of proprietary software business solutions to rethink the suitability of open source replacement products Many firms -- both large and small -- are discovering that the misconception that "free" means "cheap" is ca...

The PaaS Era, Part 1: Everybody’s Pounding Out Mashups

The integration of dynamic contact information into a CRM application, for example, address a sore need for this functionality on the part of sales and marketing staff, said Pombriant. "Rather than company databases becoming obsolete, social networking mashups have the potential to keep them up to date. Having these capabilities gives us the opportunity to let our imaginations go wild."

EXPERT ADVICE

Acquiring Outsourcing Companies: Not for the Squeamish

For Touchstone Communications, outsourcing version 2.0 meant adapting offshore staff to American standards rather than adapting Americans to offshore standards. As described in Offshore Lessons, this led Touchstone to strengthen process migration and training and to create an American workplace culture in their offshore financial-services facility...

Beyond the Audit: Maintaining a PCI-Compliant Environment

With just two weeks remaining before the auditors arrive, the entire staff is working feverishly, checklists in hand, to review tests of controls, past audit results, known issues and compliance guidelines. Even the janitorial staff is feeling the crunch from lugging trash bags full of pizza boxes and Chinese takeout cartons to the trash bin every night...

How to Build a Small-Business Web Site, Part 6: Marketing for Success

Her efforts have led to a 100 percent increase in sales and interest from customers in Spain, Italy and Europe. "I may have no staff and no overhead, but I've received tons and tons of attention just by commenting on blogs and contributing to forums," she told TechNewsWorld. "Even with the economy, I did very well at Christmas. It takes time, but it works." ...

EXPERT ADVICE

Security ROI Is Not a Myth

In most organizations, provisioning is still being done via a combination of manual and automated processes that span multiple departments, and involve numerous personnel and more moving parts than you can shake a stick at. It's a tightly choreographed process that can require dozens of hours (or more) from staff all over the firm. And keep in mind that those users have to leave someday, too. So we spend the time and money to put the users in -- and we spend it again to take them back out. Heaven forbid they switch departments in the meantime. ...

OPINION

A Tale of 2 Stim Plans: US Sold Out, Intel Got It Right

In short, Intel is spending billions to increase future revenues and creating short-term jobs to build the plants; but the plan includes staffing the plants, which creates sustainable long-term jobs. The resulting economic benefits should increase both revenues and profits (because 32nm parts should be cheaper) and they have the added benefit of being more power-efficient, which should contribute the fight to lower energy costs and eliminate global warming.

VENDOR WATCH

Selling to the Other 97 Percent: Q&A With Demandbase CEO Chris Golec

We are going to be larger, in terms of our staff, and very close to profitability. Also, we are transitioning from a place to buy business contacts to more of a subscription-based lead generationservice CRM Buyer: This new release -- the first major one since your launch -- i...

FTC Lays Down the Law on Internet Ad Data Collection

In advertising, the focus is on getting across a clear message to consumers. The Federal Trade Commission's message to advertisers in its staff report released Thursday regarding online consumer data collection was laser-like in its clarity: Get busy with protecting privacy, or the government will do it for you...

TECH BLOG

The Mountain and the Multi-Touch Molehill

"It's hard to comment on the strength of patents held by Apple or anyone else without having done extensive research on them," Peter Eckersley, a staff technologist for the Electronic Frontier Foundation, told LinuxInsider. Eckersley added that Apple's patents must either be ...

Getting Firewalls to Play Nice With One Another

While multiple firewalls makes good security sense, keeping an arsenal of firewalls properly updated and configured can add to the burdens already causing pain to an IT staff. Thus, a marketplace is growing around products that help IT managers automate the process of making firewalls play nicely together...

Small Business Web Holdouts: Unsearched, Unfound, Unfulfilled

The blog serves a variety of purposes. It gives customers an inside take on what Dickey and his staff of well-read mystery lovers are reading and why they're reading it. It also lets publishers know that the bookshop is getting the word out about its books and writers, Dickey said...

How to Build a Small-Business Web Site, Part 5: Outsource or DIY?

According to a recently released Microsoft/Elance-sponsored study conducted by Decision Analyst, just over half of small businesses surveyed intend to maintain their current staffing levels. Nearly one-third of businesses believe they may need to hire contract or freelance help. In particular, small-business owners surveyed said they were most likely to hire freelance workers to help with their Web design, marketing and sales efforts...

OPINION

Print’s Best and Brightest Go to the Digital Side

All her staff will be straining to heave TheWrap to the top of a Hollywood reporting pyramid that includes stalwarts like Variety, the Hollywood Reporter and the L.A. Times as well as blogs like Defamer, Gawker, Jossip and Nikki Finke's Deadline Hollywood Daily. But Los Angeles' traditional industry trades and newspaper beat reporters have seen layoffs thin their ranks. Waxman's chief competition could well be the blogs, which speak snark fluently. Finke's blog regularly breaks news before traditional media does, and she will be the first to let you know that. (Getting linked from The Drudge Report can't hurt; maybe Waxman should put Matt Drudge on the mailing list.)

ANALYSIS

The Crucial Difference Between Contact Management and CRM

One-to-One Model: In a one-to-one model, there is typically a single representative that is tasked with selling into a single job role. Insurance agents and stock brokers, for example, typically practice one-to-one selling. Take, for example, the following scenario: Bob, a sales manager at a small marketing services firm, believes that Jane, the founder of her own business, could benefit from his offerings. Understanding that Jane is the owner of the company and therefore the head of a small employee staff, Bob targets Jane as the job role with decision-making authority. A CM solution becomes Bob's preferred solution because it allows him to keep accurate contact and company information on Jane's business, as well as detailed notes surrounding their conversations.

Best Practices in the Call Center: Make Every Contact Count

"Like lemmings off a cliff, we watched one company after another make disastrous decisions about cuts to support during the 2001 tech crash: low-quality outsourcing, unannounced cuts to support channels and hours, big support staff layoffs leaving long wait times and stressed agents," John Ragsdale, vice president of Research at SSPA, a large and influential industry trade group for technology service and support professionals, told CRM Buyer...

All the President’s Technology: Obama to Keep ‘BlackBerry’

White House Press Secretary Robert Gibbs told reporters Thursday that the new president will use a BlackBerry to stay in contact with a circle of senior staffers and close friends, despite concerns expressed earlier by the U.S. Secret Service and the National Security Agency "...

Whitehouse.gov Seeks Wisdom of Crowd

"Web 3.0 can replace, or at least supplement, public opinion polls with speed and inclusiveness not seen before," Aker said. "Likewise, propositions of policies and programs can be tested, and opinions collected and understood, before their implementation. In this sense, the White House can rely on the wisdom of the crowd rather than solely on the best and the brightest staffers it employs."

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