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Around the time when Software as a Service (SaaS) was pre-empting the on-premise vendors, SugarCRM burst onto the CRM scene with its owndisruptive business mode: open source for CRM. ...

It's telling when a company in this market registers growth yet still comes under scrutiny because the growth wasn't as high asprevious years. Then again, this is Google we're talking about -- theuber-corporation of the Web with seemingly limitless potential and promise ...

Part 1 of this three-part series focused on planning out a successful move to a cloud environment. Part 2 investigates obstacles and strategies relating to customization in the cloud. Part 3 takes a look at training ...

eBay is making a play for one of the most wired nations in Asia with aUS$1.2 billion acquisition offer for South Korea's Gmarket, thecountry's largest online market. ...

eBay is planning to spin off Skype in a public offering next year. While Skype has been successful in terms of growing its user base since being acquired by eBay over three years ago, the VoIP (voice over Internet protocol) service has proven to be a less-than-perfect match with the Internet auction powerhouse ...

What is worse: to be accused of prejudice, or accused of incompetence? In thee-commerce world, where how well one safeguards one's customer data isparamount to any reputation, taking a hit on the latter is a bitterpill to swallow. That is better, though, than to be viewed as a companythat would deliberately and stealthily delist gay-themed books andmovies, among other materials, from its sales ranks, as Amazon was thought to have done this past weekend...

The four-month-long process to find a strategic investor for Satyam --the India-based outsourcer that rattled the global businesscommunity with its ex-chairman's confession in January of longstanding accountingfraud -- is apparently over ...

The Business Intelligence (BI) space has been on a mission for severalyears. The goal: to simplify the way these applications work for the end-user. ...

Google's YouTube and Universal Music Group (UMG) are partnering to launch Vevo, amusic video vehicle featuring UMG's videos. The site will launch inthe coming months. Few details have been provided about the launch; however, both companies will share in the revenues, and additional deals with other music labels are being negotiated, the companies said...

Part 1 of this three-part series focused on planning out a successful move to a cloud environment. Part 2 investigates obstacles and strategies relating to customization in the cloud ...

Cisco has announced its intention to acquire Tidal Software for US$105million in cash and retention-based bonuses. ...

Consumers have come to accept that songs can be purchased a la carte for 99 US cents via the Internet. That is a result, of course, of Apple's revolutionary introduction of the iPod music player and the iTunes music store several years ago. Before then, consumers had few options for downloading music onto digital music players -- and most of them were illegal...

Sun Microsystems has rejected IBM's offer to acquire it for US$7 billion, a move that took the tech industry by surprise and sent Sun stock plummeting ...

Right now, about 2 percent of the contact center infrastructure market uses Software as a Service, saidinContact CEO Paul Jarman, citing research by Gartner. ...

The Pinup Shoes Web site is moving to the cloud. The decision was a no-brainer for Jim Keough, e-commerce manager for the company. ...

A bill introduced in the U.S. Senate would give the government dramatic new powers to regulate and enforce federal standards for cybersecurity ...

BlackBerry maker Research In Motion has launched an app store for its iconic device. BlackBerry App Worldwent live Wednesday morning with some 1,000 applications available ...

There's good news and bad news in the latest Internet Advertising Revenue Report, newly released by the Interactive Advertising Bureau (IAB) and PricewaterhouseCoopers. The good news is that Internet advertising revenues in the U.S. are still growing, topping US$23 billion in 2008. The bad news: That growth appears to be flattening ...

A group of large and small IT companies and institutions have signed the Open Cloud Manifesto, pledging to work together to establish and promote open standards in cloud computing ...

Every small vendor -- no matter the industry -- dreams of landing at least one big name Fortune 500 client. Such a client, of course, would lend it the necessary street cred -- not to mention revenue -- that all smaller companies need. It also might open the door to new product development and distribution possibilities. ...