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A frustrated Best Buy customer has filed a US$54 million lawsuit against the electronics retailer in the Superior Court of the District of Columbia. Her complaint? Best Buy lost the laptop she had brought in for repair; the tech staff was evasive about its whereabouts; and the store refused to compensate her fully for her loss...

"This is a critical opportunity to shed much-needed light on possibly unconstitutional government surveillance techniques," said Catherine Crump, staff attorney with the ACLU and lead attorney on the case. "Signing up for cell phone services should not be synonymous with signing up to be spied on and tracked by the government."

The acquisition retains nearly all of Linspire's engineering, support and key sales staff. However, a small number of administrative and related resources were not included to prevent redundancy with existing Xandros staff in a number of areas, according to Typaldos...

"People keep their lives on these devices: diaries, personal mail, financial records, family photos. ... The government should not be able to read this information," said Lee Tien, senior staff attorney for the Electronic Frontier Foundation, told the subcommittee There has al...

"In the medical area, the problem is multiplied because the very data you want to control is usually the product of a transaction with someone else, so it's already pre-compromised -- your doctor and his or her staff know; your insurer and his or her staff know; pharmacist, other actors -- that's at a minimum. So for the system to work, everyone's got to be playing the same game, otherwise the patient thinks 'my PHRs are safe' but the data is flowing anyway," Tien explained...

"I read a fascinating study on [enterprise resource planning] staffing ratios by Computer Economics, which underscored just how much big companies are paying in personnel costs to support on-premise software operations, upgrades, customizations, and testing," he recounts. "Fo...

Another key factor underlying the company's success is its customer relations and support staff, she continued. "We have a fantastic team who work from 6:30 a.m. to 10 p.m. to help clients. We believe in the personal touch, and we guide many first-timers through the process. The high level of customer service is rewarded with a huge amount of repeat business and we have had several clients change companies and then take our services with them -- now that's a compliment."

"This means that buyers have not budgeted for governance staff, resources and tools, and that they have not aligned expectations around their governance needs with their internal business units and with service providers," Malhotra told the E-Commerce Times OM/G (outsourcing m...

Though key Democratic lawmakers fought hard against the immunity provision for some time, Republicans continued to demand it be included in any bill going forward, noted EFF staff attorney Kevin Bankston "There have been victories along the way, with a lot of lawmakers taking ...

Retainer-based is a fixed dollar payment per month or quarter, often enhanced by performance-based variable compensation to the vendor and/or vendor's individual staff members Pay-per-appointment is an agreement to pay a fixed fee per accepted live meeting or conference call a...

You (and your management) will see the benefits that metrics can bring, and you can build a framework that can be used once you start to collect different types of information from other places in the firm. As your framework gets more and more sophisticated, you can ask security staff within the organization to start sharing their status with you in ways that can be "consumed" by the metrics framework. It doesn't have to be complicated -- for example, ask the operations folks to share information about the systems they manage (like firewall systems) and the processes they follow (like incident response) in a format that is compatible with the framework. Then, once you have a few of those, you can reach outside the security organization to "partner" organizations like internal counsel, human resources or audit to see if they can fold in information from their processes into your framework. ...

Finally, at 1 p.m. EST, the hour arrived ... but still no luck. Ominously, the download site seemed to have crashed. Indeed, the site had been overwhelmed with the demand, according to blog posts from Mozilla staffers Melissa Shapiro and Mike Schroepfer. As Shapiro put it, Mozilla's "servers are currently feeling the burn." However, she assured users that the servers "should be back to normal shortly."

Companies that host multiple applications on-premise often use a "thin client" approach to remote access. For example, if your virtual staff needs access to Microsoft Office, your homegrown inventory system, and the on-premise accounting package, you may choose to have them share these applications by logging into your server using a tool like Microsoft's Remote Desktop Client, Apple Remote Desktop or GoToMyPC...

Everyone loves compliments, but technical support doesn't get them often. Talk with your staff members and train them to ask for compliments. The happier the customer is with the work you did, the bolder you should be in asking for the compliment There are three great reasons ...

Mostly corporations follow the honor system. Regulatory agencies that create these breach reporting rules do not have large staffs of investigators to check on companies. The rules require corporations to report a breach that involves a loss beyond a particular threshold. If a company gets caught not complying, God help them with the penalties...

Each one takes about 30 months to build, Oberg added. "We're already in a situation where there are at least four vehicles in various stages of fabrication on an assembly line that used to handle two. This is a significant staffing challenge." 'Very Positive Development'...

Despite present perceptions, IT professionals are on solid footing -- at least for the moment. Only 2 percent of chief information officers expect to reduce staffing in their companies this year, according to Robert Half Technology. That is because high tech has become centra...

Coming in the wake of the launch of Google Health in May and given Kaiser's size, this is a fairly important announcement, Lee Tien, a senior staff attorney at the Electronic Frontier Foundation, told CRM Buyer "But Google Health is competing as well, and I assume this is a re...

"By proceeding to a subpoena, the Commission will be able to obtain not only information that Intel has already committed to provide but also information from other parties," Intel said. "Consistent with its standard practice, Intel will work cooperatively with the FTC staff to comply with the subpoena and continue providing information. The company believes its business practices are well within U.S. law."

In the past, I have had my staff walk through the sales offices once a day and ask for technical support problems. They carried a notebook and talked to every salesperson that they could, saying "Things are light over in support. Do you know of any customers that I can call and help?" This allows the salespeople to see the technical support staff as people. Eye contact and conversations build trust. In addition, have your support staff follow up with thank you notes to sales after they solve the customers' problems. They might bristle at the thought at first, so you will need to sell them on the whole vision. ...