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The second option is to select a new hardware technology vendor. Besides the cost and time issues above, selecting a new vendor means implementing new contact center technology. Most financial services companies have eliminated the highly skilled technical staff needed to implement the new solution. Hiring people can top $200,000 per person per year, adding 20 to 30 percent to the overall systems' cost. And some of those people will need to stay on to support the system...

They strongly support the best practices of regular adjustment to messaging deployed by outsourced callers; clearly quantifiable deliverables, which equates to successfully held appointments; and regular one-on-one interface between their sales reps and the calling staff representing them to the market...

I think the biggest thing is just treating the customer as the CEO, putting the organizational chart upside down and putting an investment into the customer touch points -- i.e., call center, live chat, e-mail. Instead of treating those as an expense, look at them as a ROI (return on investment). The place where it gets cut -- it seems as though when you walk into these stores -- is staff. You can't find cash registers that are armed with people. If you take that same tactic online, you're going to get yourself into a lot of trouble...

"At one point in the video, the EVP describes the 'pain' that used to occur with continually going back to IT for new queries and more 'reports' and the difficulty of doing this with Excel Pivot Tables." What now takes her less than half an hour to do on her own used to require one of her staff spending 10 to 20 hours working with Excel, she stated...

"The rule requires millions of businesses to perform a risk assessment, map red flags to detection and response procedures, implement an identity theft prevention program, train staff, periodically update the program and perform a compliance status check at least annually," Compliance Coach CEO Sai Huda told the E-Commerce Times. "It will cost companies hundreds of hours and thousands of dollars to comply."

"All of these systems/processes can be mined for very, very valuable CRM data in and of themselves. If they were augmented by some administrative practices -- usually performed by staff -- they could provide truly rich data about what kinds of work is producing the most profit, the most referrals and the least amount of administrative waste, i.e. what the most efficient and effective areas for business development are."

Creating videos in-house means corporations have to either hire contractors who have their own equipment or sink thousands or millions of dollars into hiring trained staff and leasing or buying equipment. Then they have to spend days, if not weeks, editing the videos Not any m...

Thoroughly evaluate the forward-thinking business goals your organization is focusing on. The establishment of a cross-functional team comprised of high-level business executives, line-of-business managers, future process owners and IT executives and staff is invaluable to ensure the potential owners and daily operators of the GRC initiative are on the same page in terms of the overall business goals that need to be advanced...

His bank began the first round of making sure it met compliance rules in September of 2006. His IT staff only began taking a survey of the bank's compliance in the last few months. The TJX breach reported by the news media got his bank going on compliance issues, he said Being...

"Smaller companies can be the worst offenders, often because their staff are not unionized and because they are unaware of the correct legal advice. They often say 'take it or leave it -- accept monitoring or you're out.' Very few small enterprises actually have a written policy in place," said Simon Davies, director at Privacy International...

"Our central IT department is too small, so we did this transition on our own. Now we are seeing signs of the Linux operating system spreading elsewhere in the system. The central office has a large proprietary staff but no technicians to handle Linux. They view us as progressive technologists," Ron Skantz, Linux administrator for Florida Hospital, told LinuxInsider. "They are going to have to do the same thing we did."

"For IT staff, Storm Cloud II tested our processes and procedures and enhanced our capabilities," Lohrmann said. "Lots of cities are used to exercising for nuclear attack scenarios but not really for cyber security attacks." The 18-month planning process for Storm Cloud II imp...

Companies who use outside staff or contractors will find this helpful: When a contractor or consultant tries to hook into the enterprise's network, the network "will check the device to ensure it meets the enterprise's criteria and conforms to its policies before it allows it onto the network," Bryan said...

Blogger Bill Ives has written three posts on the way Obama's campaignuses Web 2.0 technology toimprove connections among staff, as well as with voters In his latest, he looks specifically at Obama'simplementation of RightNow Technologies' CRM software....

"The costs of meeting Sarbanes-Oxley [compliance] alone have probably quadrupled auditing costs," he noted. "If I have a company with $100 million in revenue and I was spending $500,000 a year [for] five years, I may be spending $2 [million] to $2.5 million now. When you think about 2 percent of your sales going out the door -- that's not even counting internal staff it takes to do the compliance -- you start to rethink the value of the visibility of being public."

ER mortality rate drops were immediate and significant because doctors knew in seconds what treatment plan to take. Even in accidents, that information from the patient system made it possible for ER staff to define treatment strategies that had a higher probability of success...

Establishing formal data management policies is a leading strategy (58 percent) for Best-in-Class companies in deploying an efficient storage infrastructure. While a formal data management policy might seem like an obvious industry best practice, many small companies (and even medium-sized companies) often don't have the staff or budget to make this a priority...

Given the technical nature of the message layer, many QA staffers are not capable of constructing the necessary tests Given the general definition of roles and responsibilities within QA and development, there is minimal collaboration on "quality assets."

Fred von Lohmann, senior staff attorney for the Electronic Frontier Foundation, backed up Zinn on this point. Pitching TiVo to a content producer would mean asking it to weigh a completely untested idea against a business model (just broadcast the shows and sell the ads, none of this time-shifting nonsense) that had years of proven return on investment to back it up...

In his paper, "Mobile Phones and Brain Tumors -- A Public Health Concern," Vini G. Khurana, a staff specialist neurosurgeon at the Canberra Hospital and associate professor of neurosurgery with Australian National University Medical School, summarizes a 14-month study in which he reviewed previous reports on the effects of mobile phone usage in medical and scientific publications as well as the popular press...