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Salesforce.com Releases New Dev Tools, Cloud Computing Support

More than 50,000 custom applications have been developed with Force.com, such as accounts receivable, bug enhancement tracking, employee compliance and training, emergency room staffing, expense reporting, food ingredient management, recruiting and time management The new util...

Cities of the Future, Part 1: The Hyperstructure Concept

"Seriously, I work on a 6 million square foot facility spread out over 10 city blocks. It's a pain getting around it. You'd have to have a huge facility staff stationed throughout the structure, and have a very advanced [building automation system] and excellent [computer-aided facility management] system," adds a concerned Perry, who supports engineering and construction with blueprints and CAD files for the near-century-old mega facility...

OPINION

CES Thoughts: Microsoft’s Future, Intel and AMD, Can HD DVD Recover? Product of the Week

Drive down the cost of dual-mode players and work to ensure HD DVD performs best on them (the movies will be split between the two formats for most of this year). Find out what it would take to get Disney (likely a staffing change and money) and Warner (money) to change sides in what is likely to be bad year for both thanks to the writer's strike and do it...

Taking Internet Finance to the Next Level, Part 2: A Case Study

"Opening the floodgates wouldn't be responsible," she elaborated. "Each microfinance partner has a monthly limit. We want them to scale up and reach more people so we examine their resources and portfolio statistics and stay in really close contact with them. We try to help them staff up but do it in a really responsible way."

EDITOR'S POST

Compensating SaaS Sales: Turning Hunters Into Farmers

Try explaining this to a salesperson who has for years relied on big, fat commissions from large deals. The shift toward realizing commissions based on low-revenue monthly subscriptions could have many sales staff worrying if they'll be able to make their next mortgage check. Furthermore, instead of being big game hunters looking for a handful of trophies each year, sales staff need to sell a high volume of products to earn the same amount of income...

Legal Focus Shifts to Fraud in MySpace Suicide Case

Moreover, online anonymity plays an important role, such as by enabling people to report crimes without identifying themselves or blow the whistle on corporate or government corruption without the fear of reprisal, Kurt Opsahl, a staff attorney with the Electronic Frontier Foundation, told the E-Commerce Times...

Logic Bomb Dud Sends Medco Sysadmin to Jail

Another Medco systems administrator investigating a system error on Jan. 1, 2005, discovered the embedded logic bomb. The company's IT staff then neutralized the destructive code Multiple Systems Targeted...

Keeping Tabs on Employees When Disaster Strikes

"College campuses would universally agree that they are critical and help them to adhere to the letter and Spirit of the Cleary act calling for timely warnings to students, faculty and staff of crimes that pose an ongoing threat to personal security," said Dewing Wal-Mart uses...

EDITOR'S POST

Banging on the Boardroom Door: Let Customer Service In!

While customers are increasingly irate with call center agents -- some of us spewing combinations of expletives that would make a convict blush -- no corporate solution to shut us up has yet registered. Like Sprint, many companies are throwing more warm bodies at the problem. Sure, beefing up staff in call centers across the country may reduce phone wait times, but is this solution really going to restore our faith in industries that continue to fail us?...

Storm of Interest Builds Over Weather Channel Sale

Landmark officials met with staffers at the ...

Earning Your Linux Diploma

CompTIA offers a vendor-neutral certification in Linux+ as one of several computer-related programs. Its tests measure a developer's knowledge of six to 12 months of practical Linux experience. Some major computer companies, such as Fujitsu and Avaya, now require CompTIA Linux+ certification for their support staff...

RIAA Equates Ripping With Stealing

Not everyone agrees that copying files amounts to criminal behavior. "Users have a fair use right to rip their own CDs for their own use," Peter Eckersley, a staff technologist for the Electronic Frontier Foundation, told the E-Commerce Times "It's true that American copyright...

EXPERT ADVICE

Giving Sales and Marketing a Single View of the Customer

Neutral support staff can help keep processes on track and ensure both groups are meeting each others' needs. Additionally, support staff can perform some of the administrative tasks to allow the sales force to spend more time selling. Industry average sales reps spend 1.5 times the hours of BIC sales reps on nonselling tasks...

OPINION

Apple in 2008, Getting Ready for CES, Product of the Year

Tomorrow we start the New Year, and for those of you who aren't still in line to buy a Nintendo Wii, it is looking to be a good one ...

Amazon Wrangles Warner Into No-DRM Club

"Ironically, it seems that DRM-free music actually decreases piracy somewhat," Peter Eckersley, a staff technologist for the Electronic Frontier Foundation, told the E-Commerce Times "There are two reasons for that. One is that despite burning billions of dollars on DRM, nobod...

Oracle Kicks Butt, Names Names

Oracle's strong Q2 can largely be attributed to the way it managed to integrate sales staff from the companies it acquired during the past several years, Nucleus Research analyst Rebecca Wettemann said Oracle is very structured in the way it compensates its salespeople, Wettem...

Smartphone Addiction in the Workplace

Now that many corporate workers have spent a few years with mobile e-mail access, they rate such access critical to their workdays, according to a survey Osterman Research recently conducted. A whopping 81 percent of senior managers rated mobile messaging important or extremely important, in fact. More than 70 percent of IT staffers felt the same about mobile messaging, and nearly 65 percent of traveling salespeople reported an equal rating...

ANALYSIS

Driving Sales With Compensation Management

However, when a salesperson is paid a flat percentage of top-line revenue, it is easy to project what the commission check will be and plan accordingly. Straight commission plans are also less burdensome for the back-office staff to administer. More complex plans require process adjustments, often provided for in the form of a sales compensation management solution...

Security Specialist Spots Source Spoof Vulnerability in Google Toolbar

Still, Google has a massive programming staff that basically lives for creating Web-based applications that should be rock-solid and secure. Is this a surprising hole? "I wasn't surprised," Raff said. "Even Google can have bugs. My recommendation for the end user is to avoid a...

ACI, Big Blue Deposit SOA Into Financial Services

The software maker will also take on new technical staff and laboratory support from IBM for benchmarking and performance tuning its payment software, IBM said. In addition, the two companies will join forces to create a "worldwide team of sales and technical a specialist whose goal is to push out ACI's software on IBM hardware and will also include IBM 'migration factory' services to provide banks with trained staff and IT tools to simplify migrations from legacy payments systems."

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