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By now, Yahoo CEO Jerry Yang must be feeling as though he simply cannot catch a break. He has weathered a succession of setbacks over the past few months, since Microsoft launched its unsuccessful bid to acquire the portal. Now it turns out that he doesn't have as much shareholder support as he thought ...

Dell has successfully navigated through a considerable stretch of the U.S. Patent and Trademark Office maze in its quest for ownership of the ubiquitous technology industry term "cloud computing." ...

The latest enhancements to Landslide's sales application sparked the interest of Chris Bucholtz, who blogged about it at InsideCRM. ...

IBM has sharply increased its commitment to cloud computing by slotting US$400 million for new data centers in North Carolina and Tokyo. The bulk of the investment, $360 million, is earmarked for a center in Research Triangle Park, between Durham and Raleigh ...

By a vote of 3-2, the Federal Communications Commission has sharply rebuked Comcast for its network management practices. It found not only that Comcast's practices were invasive, but also that the company was likely motivated by anticompetitive issues ...

Motorola performed better than analysts had expected in Q2, delivering net earnings of US$4 million on Thursday. Revenue was $8.1 billion, beating expectations by Wall Street analysts of $7.5 billion for the handset manufacturer ...

Storage vendor Fabrik has introduced an external hard drive with a manufacturing process focused on reducing its impact on the environment. ...

The British House of Lords has decided to extradite Gary McKinnon, a British citizen who hacked his way into several U.S. military, defense and NASA computers, to the United States to stand trial. McKinnon has been fighting extradition since the discovery in 2002 that he was the one who broke into the U.S. government's most sensitive networks -- reportedly from a friend's aunt's house -- between 2001 and 2002. He allegedly caused US$900,000 in damages to computers located in 14 states...

Yahoo, HP and Intel are collaborating on an ambitious research endeavor called "Cloud Computing Test Bed" -- designed to support cloud computing research and education at universities. Users will be able to develop and test software, data center management, and hardware associated with cloud computing on this large-scale grid ...

SAP turned in a strong Q2 financial report on Tuesday with results mitigated only by a drop in profits due to its acquisition of Business Objects. SAP's net profit for the quarter was 408 million euros (US$634.9 million), a 9 percent decline from the same period last year. ...

Computer forensics gave Michael Fiola his life back. Fiola is the former investigator with the Massachusetts Department of Industrial Accidents who found himself summarily dismissed after an IT check uncovered pornographic images of children on his laptop's hard drive. Criminal charges followed. ...

One best practice forward-looking companies have adopted is being proactive with online conversations that criticize, question -- or hopefully compliment -- a company's products or services ...

It's not easy to find something to like about air travel these days -- the industry, after all, has the lowest customer satisfaction ratings in the economy -- but Gail Bower, president of Bower & Co. Consulting, has: the self-service kiosks that just about every airline now uses to handle automated tasks ...

Microsoft is forging ahead with plan B, now that its proposed merger with Yahoo is all but dead. It is expanding its relationship with Facebook to broaden exposure of its Windows Live Search as well as increase its own search ad business. This latter goal, of course, had been the point behind the failed Yahoo acquisition. It is unclear, though, whether Microsoft can catch up with Google in this space without Yahoo -- and, if it can, whether this is the best strategy to do so...

On July 11, when Apple had barely started to sell its much-anticipated iPhone 3G, Salesforce.com became the first customer relationship management vendor to announce the availability of its mobile applications for the iPhone in Apple's App Store. ...

Juniper Networks, a provider of networking systems, has tapped 16-year Microsoft veteran Kevin Johnson to be its CEO. Johnson led Microsoft's platforms and services division, which oversees product development, marketing and strategy for the Windows and online services businesses. As it announced Johnson's departure, Microsoft said it will reorganize this division -- splitting it into Windows/Windows Live and online services -- with both groups reporting to CEO Steve Ballmer. ...

As though in defiance of current economic trends, Amazon delivered second-quarter earnings that gave investors little to complain about ...

NetSuite has added new features to its NetSuite CRM+ flagship product, focusing on building new and tweaking existing marketing automation and knowledge management workflows for customer support and service ...

Yahoo disappointed shareholders with its second quarter earnings report, posting declining profits that missed Wall Street's expectations. Its quarterly net income fell to US$131 million, or 9 cents per share, from $161 million, or 11 cents per share, a year ago. Excluding certain charges, Yahoo realized earnings of $139 million, or 10 cents per share, falling one cent short of analyst expectations.

At US$2.4 billion, the global contact center marketplace has grown mature. However, trends in the industry are still driving much growth in the space, according to a newly released report by Gartner that looks at the market and its players ...