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IBM's beta release of its Environmental Intelligence (EI) platform offers application developers and data scientists curated environmental insights powered by AI with access to open-source geospatial and satellite data ...

The merger of two popular open-source communities could sharpen the focus on bolstering online privacy and web-surfing anonymity ...

Improving the overall customer experience (CX) is essential for client retention and ROI growth. An effective CX strategy can help businesses retain clients even when competitors offer lower prices, ensuring higher long-term profitability ...

The retail industry is bracing for more than just the usual surge of cyberattacks this holiday shopping season ...

Hacker breaches targeting corporate and personal data are worsening despite businesses and individual users adopting safe computing strategies, highlighting gaps in cybersecurity expertise. Cybersecurity workforce developer NukuDo addresses these gaps by offering specialized training that leads to guaranteed jobs in computer security ...

AI-enabled automation is the new linchpin of innovation in CRM platforms. However, the expected productivity gains have yet to translate into meaningful improvements in customer experience (CX) ...

Despite recent hurricane impacts, the economy generally remains strong, with consumer spending driving growth in the 2024 winter holiday season, according to the National Retail Federation (NRF) retail sales forecast released Oct. 15 ...

Poor-quality product data routinely has severe implications for retailers. If left unresolved, bad data hinders the effectiveness of business operations, product search and discovery, customer satisfaction, and sales ...

Workplace safety is an increasing concern in modern environments. Advances in artificial intelligence (AI) and machine learning (ML) are driving innovative hardware solutions to reduce the risk of unauthorized access ...

Settle, the developer of an operations platform that helps consumer packaged goods (CPG) brands scale, launched its expanded procurement and inventory management suite this month following the acquisition of inventory management firm Turbine ...

Data and artificial intelligence are crucial for effective customer loyalty programs. They are also revolutionizing the role of traditional CRM platforms ...

Artificial intelligence may be the next great thing for industry, but users still fear its shortcomings in business and digital testing ...

Data poisoning is a cyberattack where adversaries inject malicious or misleading data into AI training datasets. The goal is to corrupt their behavior and elicit skewed, biased, or harmful results. A related danger is creating backdoors for malicious exploitation of AI/ML systems ...

Retail mobile apps have become indispensable to consumers, transforming how they shop. While mobile apps still capture significant attention, all-in-one web services in mobile wallets are emerging as an essential complement to individual mobile apps ...

A common challenge with using artificial intelligence in the workplace is that many employees lack proper training to use AI effectively ...

E-commerce transactions are a prime target for cybercriminals. In addition to targeting retail websites, fraudulent purchases and fake returns not only result in direct financial losses but also create additional costs and burdens for both sellers and customers ...

Fresh from the July 28 DebConf24 conference in South Korea comes a new open-source community project, eLxr. It is a Debian derivative with intelligent edge capabilities designed to simplify and enhance edge-to-cloud deployment strategies ...

Consumers frequently encounter inconsistent brand experiences across various touchpoints in their e-commerce journeys. Marketing efforts often present a vision that differs from customers' actual experiences during contact center interactions ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild his CRM platform around open source to create a modern and agile new system ...

A new approach to product discovery for online shopping may soon be available in an advanced chat box on your favorite retail website. The goal is to duplicate the comfort level of in-store conversation between shoppers and sales representatives ...