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Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate ...

The on-demand CRM market has been growing steadily in the past year, with challenges arising to Salesforce.com's dominant position, or as Nucleus Research put it in a May 2005 paper, "On-demand CRM is growing up." ...

Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate ...

Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite ...

Comcast, the nation's largest cable television company with 21.5 million subscribers, announced it would follow in the footsteps of No. 2 Time Warner Cable and offer a "family friendly" package of TV channels ...

A Symantec security flaw discovered by an independent security consultant is unlikely to be exploited despite its rating as a high risk by Symantec itself and a very high risk by security firm Secunia, said Forrester Research senior analyst Michael Gavin ...

Oracle has changed the formula it uses to determine the cost of software licenses for multi-core processors, the company announced. In July, it began counting each core as .75 of a whole, but it will now use different formulas based on the specific chips in use ...

The game lover on your holiday gift list can be the easiest person to shop for. Just pick the latest, greatest sequel game and you're set. Not so this season. That's because new releases of this generation's game consoles -- Microsoft's Xbox, Nintendo's GameCube and Sony's PlayStation 2 -- are on their way to the old school scrap heap ...

Yahoo has launched a service that attempts to connect those with questions to a community that might have the answers ...

Sony BMG's overzealous moves to insert digital rights management into its music CDs is causing the company more trouble ...

Microsoft's latest CRM release takes a giant step from previous versions, adding several key functions to its Dynamics CRM 3.0. Although the company said the new version will be more competitive with CRM giants Oracle and SAP, one analyst said Microsoft is still playing mostly in the small and medium business (SMB) market ...

Microsoft Research released today a program that can help sort through e-mail so that correspondence that you're most likely to want to see ends up where you're most likely to see it ...

The Grateful Dead found out this week what happens when you give and then take away: consumer uproar ...

The agency charged with Internet oversight may give its blessing to single-letter domain names, which have been reserved since 1993. The Internet Corporation for Assigned Names and Numbers (ICANN) will decide this and other issues at a meeting in Vancouver, B.C., this weekend ...

While Sony (Blu-ray) and Toshiba (HD-DVD) go head-to-head with competing high-definition DVD technology, Hitachi-Maxell and InPhase Technologies are working on a disc that will hold 300GB of information, or six times what either of the other discs can store ...

Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite ...

Patients who want to manage their own breast health records have a new tool with which to do so ...

With the holiday season and its flurry of shopping, greetings and other online activities, also comes a bump in malware production. Proof of that came early this year with the proliferation of several versions of the Sober worm ...

Did video really kill the radio star, or were they just placed in suspended animation until streaming mobile services can revive them? Cingular is betting on the former ...

IBM's speed in the supercomputer world remains unchallenged today. The company not only maintained its hold on the top ranking spot among all supercomputers with its Blue Gene/L System, which doubled its own speed in the Top500 biannual listing of the world's fastest machines, but Big Blue built the second- and third-fastest machines as well ...