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Collaboration and the Productivity Revolution

The Web 2.0 revolution has spawned hundreds of cover stories, thousands of companies, and millions of words of hype. But there's one thing it hasn't brought: Profits. With the coming of the credit crunch and the global recession, hype won't pay the bills. That's why the next wave of Web 2.0 will be ...

How does the quality of customer service delivered by government compare to that of the private sector?
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