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OPINION

The Worldwide Search for a Standard Document Format

The reaction to ISO's recent rejection of Microsoft's Office Open XML ranged from triumphant: "Microsoft trounced in document format vote," to cautious: "not so fast." Lost amid the complex ISO process and reports of Microsoft's ballot-stuffing is a clear understanding of just what the fuss at ISO i...

How does the quality of customer service delivered by government compare to that of the private sector?
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