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EXPERT ADVICE

3 IT Tools You Can’t Live Without

As the economy continues to improve, allowing us to feel a sense of hope that the worst is behind us, it's still critical for business owners to make sure they're making smart decisions about technology. After all, if the recession taught us anything, it's that we must be cognizant of cash flow, and...

The Internet-Telecom Mutual Feedback Loop

The telecommunications industry is changing rapidly -- as is the Internet -- and they're creating a mutual feedback loop. This feedback loop is virtuous if you're a consumer of such services, but it's terrifying if you're a supplier in these industries. Telecom is changing the Internet. The Internet...

The Web 2.0 Transformation

One of the original leaders of the open source movement, Tim O'Reilly of O'Reilly Media, kicked off a blogosphere firestorm in late May by sending a cease-and-desist letter over the use of the term "Web 2.0," as his technical conference is trademarked by that name. The complaint has since been withd...

How does the quality of customer service delivered by government compare to that of the private sector?
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