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In general, however, firing a CEO seldom results in improvement for the employees. HP's Mark Hurd is the current exception and Carly Fiorina was more the rule. Hired gun CEOs tend to think tactically and often focus more on their own compensation than what the company needs to do. The successful ones bring in people from the outside whom they trust and whom, in turn, do the same by cycling existing staff for people they trust...

To confront the risk, organizations need solid assessment strategies, and ways to identify where staff, skills, infrastructure or sanity may be lacking. TechNewsWorld talked with Daniel Berg, vice president and CTO, services, for Sun Microsystems to find out more about how enterprises can go about assessing and cutting IT risk...

Lesson 5: Replace blind price cuts with an automated special pricing request strategy. One manufacturer of communications equipment has a staff of seven who handle pricing exceptions for their indirect channels, working with rules and constraints as defined by senior management for approving price drops on large deals. The largest deals must be personally approved by senior management...

"You can't get post-cut-through digits with a pen/trap order," Lee Tien, a staff attorney for Electronic Frontier Foundation (EFF), told the E-Commerce Times. "If you want to get those kinds of digits, you need a wiretap order, just as if you wanted to listen to a conversation."

For instance, a real-time solution could help avoid today's lengthy queues by forecasting a staff shortage; it could recommend diverting callers to a live operator when the IVR (interactive voice response) system fails Better yet, when an ACD goes down at the contact center in...

Lawmakers and privacy advocates harshly criticized the federal government and its handling of sensitive data after the laptop was taken during a burglary of the VA employee's home. Questions also linger as to the length of time it took for the fumble to be reported, and whether the staffer had permission to take the computer home...

Managers and staff at Western firms involved in outsourcing and offshoring may be unsatisfied or indifferent to the cost savings achieved by going overseas and may restrict their own staff or Western contractors from spending time offshore for training and monitoring activities. Cost cutting exercises, such as HSBC's saving $215 on a background check for Nadeem, become more of a priority than the integrity of the business operation as a whole...

Two things hit the wires this week relative to CRM that I think are interesting events, and in some ways they go beyond the on-demand space. Salesforce.com announced its partner relationship management (PRM) solution, and NetSuite said it will sell its product in a retail configuration. Let's go back to front ...

Technology has created new opportunities for government surveillance, such as by monitoring e-mails or digitized phone conservations, and has also changed the public's perceptions about their privacy, Electronic Frontier Foundation staff attorney Kevin Bankston told the E-Commerce Times...

Mueller: I recently heard that there is an estimated number of about 10,000 people involved with each legislative process if you include government officials, EU Commission staff, parliamentarians and their aides, and lobbyists. It's a multi-year process, and most of the time the EU system favors the largest corporations. The software patent decision was a rare exception...

VA Software announced last week the availability of a free, full-feature version of its collaborative software development platform, SourceForge Enterprise Edition (SFEE) ...

Game maker Electronic Arts has revealed a few details about Need for Speed Carbon, which is slated to hit the streets in November ...

High employee turnover rates and employee growth often mean more frequent training sessions are needed. Finding a vendor that will either provide ongoing training resources or who will train your staff to provide necessary training ensures your users, and in turn you, will get the most from your CRM solution...

SEO is overtaking spending on banner ads for one manufacturer. They're focusing on training existing Web team staff in these techniques and investing in education throughout marketing on how to create content that is optimized for search engines in the first place The most ag...

If not, then you will probably need to write some Javascript that parses the URL and makes it into something maximally readable before passing it on. This isn't technically demanding work, but if your staff are new to implementing Web measurement and aren't Javascript experts, you're in for heavy sledding...

"Because online gaming is so popular, attracting many millions of players worldwide, responsible operators know that keeping their site and their players safe is critical to their long term business goals and the overall good of the industry," said Andrew Beveridge, chief executive officer of eCOGRA. "Our 'Play It Safe' operators, have now included specific responsible gaming measures, aids and advice on their sites and appointed staff to look after this critically important operational requirement."

Sun Microsystems will continue its ongoing investment in open source and the AJAX (Asynchronous JavaScript and XML) application model by joining the OpenAJAX Alliance and Dojo Foundation, the company said ...

The GAO reports that the VA's response to its security warnings has been incomplete and unfocused. Some members of Congress have attributed the VA's poor response to a lack of leadership at that agency. In testimony before Congress on June 14, GAO staff recommended that the VA implement its earlier recommendations and that Congress establish data-security-reporting requirements for agencies such as the VA...

Symantec has agreed to deliver high availability, storage management, and backup products for IBM's Linux on Power platform by 2006, a move designed to help clients consolidate Linux applications on the System p platform. The deal extends an existing engineering relationship the two companies initially forged in April 2000 ...

When normal modes of communications fail, companies turn to other channels, such as paging and text messaging, to provide business status updates or redirect staff to other locations Services such as SunGard's allow companies to synchronize their contacts, which can help ensur...